Hi,
I seem to be having a nightmare. Currently on working day 11 of them having received my documents. I know they were signed for on the 24th of Feb as I tracked it.
Had a call back yesterday saying that I needed my Royal Mail tracking number which I didn’t have on me at the time.
I found it when I got home, rang them up twice to tell them this and I’m now waiting on another call back which could take over 48 hours. I’m wondering if they’ve lost the documents, but I don’t see how that should be possible if they were signed for.
I’m getting very stressed now as I need this passport in 4 weeks time and I’m not sure what else I can do.
I sent it off with 7 weeks before I go away and now I’m panicking that I’m not even going to get it in time 🙁