We are 8 weeks in, already cancelled one trip and they’ve only just got around to telling us my husband’s deed poll certificate is not acceptable because it hasn’t been signed in his old name and new name. On top of the £500 we lost on last holiday we now have to pay £180 for a new deed poll certificate.
They should of told us this when the first examiner looked at it 2 weeks in instead of just sending generic emails.