On their website the current time for a renewal is 5 weeks – with the ‘please allow 10 weeks’ comment on the page too – so hopefully the 10 week is their ‘cover themselves’ limit and the actual processing times on the site are nearer the length of time it’s taking.
I am now on week 6 of waiting for a standard adult renewal! And on week 3 since I had a phone call asking for some extra information after which I was told verbally that my application was processing. I am going to phone them and enquire why I am being told my passport is in Peterborough when I sent it to Liverpool….