Disappointing news for me. I applied last week to get the supporting documents back. Email exchange where they asked me to confirm and said it would be 5-7 working days before I get them back. Phone call today (Day 6) to say I needed to send a letter, despite already having the email confirmation.
My time line:
20 feb: online application
25 Feb: royal mail signed confirmation of delivery
9 March: rang office based on concern my documents had still not been registered. Advice was unlikely
to receive passports by 25 March as timescales had gone up. Asked for supporting documents to be
sent back so we could travel.
10 March: email confirmation about supporting documents from HMPO. Told 5 – 7 working days before I
could expect documents
16 March: Ring HMPO because documents are still not showing as received and I don’t understand how I can get supporting documents back in their stated time frame. Confirmation from HMPO that nothing had been actioned. Agree to upgrade to urgent.
17 March. Phone call from NEWPORT office where my documents are – despite me sending them to Liverpool!
Need to send a letter and they cannot guarantee I will have supporting documents back in time to travel.
Complete lottery and farce!