[ELUH49]

I’m extremely feeling hopeful.

Awaiting my daughters first time application, started application end of March, then submitted Mid April when I finally got someone to confirm identity. They received documents on 7th of May.
Benn waiting since then.
Decide to email the Peterborough Upgrade Team a few times, without much success apart from automated messages BUT today I decided to email 4 different upgrade teams, Belfast, Durham, Liverpool and Peterborough and Belfast have got back to me today.
Apparently they want my marriage certificate, which is already in the system because I’ve happened to renew my passport with my married name on it at the same time and it hasn’t been sent back to me yet.

Anyway, I’ve emailed them my application reference so hopefully it turns around and wee get to go on holiday on the 8th of June
My advice is, email all upgrade teams possible within 15 days of travel.
Also, this sounds daft but make sure you use capital letters eg ‘PeterboroughUpgradeTeam@hmpo.gov.uk’ or ‘BelfastUpgradeTeam@hmpo.gov.uk’ I found I got a response when I used capital letters rather than all lower case.

Good luck everyone!

[ELUH49]

Plus I’d already sent my daughter’s birth certificate as it was a first time application

[ELUH49]

No it just says documents received, nothing about processing. I double checked everything I did, especially with surname as ours isn’t a very common one.
Thanks for the advice

[ELUH49]

Hi, my husband, daughter and I are due to travel on the 8th of June.

I had an online application adult renewal with a name change as I’m now married and this was the timeline…

Passport printed 1:47pm on 11 May 2022
Application approved 5:03pm on 10 May 2022
Documents received 8:59am on 7 May 2022
Application received 1:15pm on 19 April 2022
Application submitted 1:14pm on 19 April 2022

Just waiting to hear about our online first time application for my daughter
Timeline for that is now showing as this,

Documents received 8:05am on 7 May 2022
Application received 1:39pm on 21 April 2022
Identity details received 1:39pm on 21 April 2022
Email sent to person confirming your identity 2:49pm on 19 April 2022
Ask someone to confirm your identity 12:07pm on 27 March 2022
Application submitted 12:07pm on 27 March 2022

Really hoping our application follows suit of a few others on here and application is approved in 2-4 weeks.

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