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Hi all,
As an avid reader of this forum throughout my wait for a passport I thought it only fair to add my experience and timeline below. My application was a renewal but registered as a lost passport as I could not locate it at time of renewal. I have highlighted the steps I took outside HMPO’s usual process in bold.
Received from TNT 12:53pm on 18 August 2020
Passport printed and sent 10:53am on 14 August 2020
Application approved 9:26am on 13 August 2020
Evidence of travel requested & sent on 12 August 2020
Call to HMPO to escalate to urgent on 12 August 2020
Call to HMPO in an attempt to escalate 10 August 2020
Response from HMPO on Twitter on 24 July 2020
Message sent to HMPO on Twitter on 22 July 2020
Application being processed 1:11pm on 21 July 2020
Identity details received 9:07am on 16 July 2020
Email sent to person confirming your identity 5:10pm on 15 July 2020
Ask someone to confirm your identity 5:04pm on 15 July 2020
Application submitted 5:04pm on 15 July 2020We are due to travel on 25/08/2020 so received with less than a week to go.
The urgent escalation service offered by HMPO worked very well. You can ring them the day before the 4 week period is up and they will action it. 2 weeks prior to travel without the 4 week period being up wasn’t enough as I was told on my call to HMPO on 10 August 2020.
As people have stated previously to track your passport with TNT use your postcode (with the space) and the PAN number is your application reference WITHOUT any numbers or spaces. Entering those two pieces of information will show you the package details, click that and it will show you your delivery date but not much else until it has been delivered.
If anyone has any questions I will be happy to answer them. I know how much of a stressful time this can be, especially with the added potential for quarantine upon our return!
