[Moe-limit]

Sam here! Got a call today saying could I go and pick it up from Glasgow today! Erm yes yes yes yes!

Hope everyone gets theirs resolved soon. Best of luck

[Moe-limit]

@dan_highes will do mate, thanks.

How did you get on? Any luck so far?

[Moe-limit]

I’m perilously close to flying out on Friday and still waiting on my son’s upgrade to be processed. I have provided our travel details but heard nothing. Once it’s been upgraded its unable to be tracked and I was supposed to have a call within 48 hours

My nearest office is Glasgow. If I turn up there will it get sorted? What would I need to take with me?

[Moe-limit]

Phoned on Friday to request fast track as 2 weeks from travel date. Was told that I’d get a ring back Friday or Saturday. No call back.

Phoned today, through option 8 then 3, was told that fast track had closed by a very rude/stressed guy.
Decided to call back, was put through to progress team but then got cut off. Called again and transfered again but the I received my call back. Call back then took my details and transferred me to the progress team. Was on hold for 1 hour 45mins. Operator took details and sent an email with the email address for the upgrade team so I can send proof of departure. Application had been moved to Liverpool office. I sent the details needed and should receive a call back within 48 hours now.

Proves that not everyone is clued up/interested. Don’t lose hope, hang up and speak to someone different.

[Moe-limit]

That’s exactly the same as my son’s. Seems shambolic that they have scanned it.i hope someone gives you info to be able to get it quicker. You’ll probably have to go to Liverpool i imagine? I read somewhere that you can’t turn up at bootle? Is that right anyone?

I am eligible to call tomorrow to get an upgrade to the fast trak tomorrow which I will do.

Hope it works out for you Dan. Shouldn’t be this stressful

[Moe-limit]

Oh dear that is scary. What stage does the application say it is at?

[Moe-limit]

My child’s first passport finally got approved. Just waiting on the other child’s renewal (lost passport). Seems to be stuck on documents received. Was told I could upgrade for a fee of £73 on the 8th of July(2 weeks before we fly) if it hasn’t progressed any more.

I was worried when the status reversed back to identity details received, which it has been stuck at, so called hmpo. The call handler at hmpo said that they have updated the way they track applications now. That’s the 2nd time they have told me that.

Child first passport –
Application approved 12:30pm on 22 June 2022
Documents received 11:10am on 31 May 2022
Application received 7:39pm on 23 May 2022
Identity details received 7:38pm on 23 May 2022
Email sent to person confirming your identity 6:56pm on 23 May 2022
Ask someone to confirm your identity 6:55pm on 23 May 2022
Application submitted 6:55pm on 23 May 2022

Child renewal (lost and expired passport)-

StatusDate
Identity details received 7:36pm on 23 May 2022
Email sent to person confirming your identity 6:49pm on 23 May 2022
Ask someone to confirm your identity 6:45pm on 23 May 2022
Application submitted 6:45pm on 23 May 2022

[Moe-limit]

I’m about the same as @deeparks

I have applied and received my adult renewal. Waiting in 2 kids passports. One first, one renewal. Worryingly the tracker went backwards on both kids. Phoned and manged to talk to someone who said that they have changed the way they track them now?! Waiting on callback within 48 hours.

I’m within the 10 weeks but travel 22nd July. Very stressed about it, especially with the tracker changing backwards. Couldn’t fault them for the adult one.

Adult passport :-
Application history
StatusDate
Passport printed 1:09pm on 10 June 2022
Application approved 9:33pm on 8 June 2022
Documents received 2:54pm on 1 June 2022
Application received 6:37pm on 23 May 2022
Application submitted 6:37pm on 23 May 2022

Childs renewal:

Application history
StatusDate
Identity details received 7:36pm on 23 May 2022
Email sent to person confirming your identity 6:49pm on 23 May 2022
Ask someone to confirm your identity 6:45pm on 23 May 2022
Application submitted 6:45pm on 23 May 2022

Childs first:
Application history
StatusDate
Documents received 11:10am on 31 May 2022
Application received 7:39pm on 23 May 2022
Identity details received 7:38pm on 23 May 2022
Email sent to person confirming your identity 6:56pm on 23 May 2022
Ask someone to confirm your identity 6:55pm on 23 May 2022
Application submitted 6:55pm on 23 May 2022

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