My wife’s passport was sent 23rd of April. Received at the passport office 26th and not heard anything back since. We fly for our honeymoon on Tuesday (22nd of June). Called last Tuesday regarding an upgrade, Sent the proof of travel to the upgrade team and haven’t heard back since. Called every day asking and get told the same thing, “it’s not a guarantee that you’ll get upgraded”. Horrible not being able to speak to someone who can do something about it. We have been told Saturday is our last chance to hear back from upgrade team, so fingers crossed. If we don’t hear back, will go down to Glasgow and see if they can help.