Glasgow

Fast work from the wonderful Glasgow people - covering letter enclosed explaining urgent need, which might have helped. Adult renewal: Passport printed and sent 1:32pm on 27 May 2020 Application approved 11:29am on 26 May 2020 Documents received 11:23am on 22 May 2020 Application received 1:11pm on 16 May 2020 Application submitted 1:11pm on 16 May 2020 2 others submitted at roughly the same time to Peterborough and Durham seem to be going nowhere.

Super impressed with the speedy work from Glasgow passport office!! This is my timeline for an adult passport renewal, no cover notes of urgency or anything like that!l...... Application submitted - 2:20pm on 23 May 2020 Application received - 2:21pm on 23 May 2020 Documents received - 12:57pm on 29 May Application approved - 3:36pm on 1 June 2020 Passport printed and sent - 11:39am on 2 June 2020

Just wanted to ask what colour passports have been received from Glasgow recently? Burgundy or Blue? Was really worried about long wait times but I filled out my application online on 16th June and sent my old passport by special delivery so it was received on 17th although the passport office didn't inform me it was received until yesterday. They rejected my initial picture due to shadows behind me so I uploaded a new one yesterday and they've already got back to me early this morning to say the new photo is approved and the passport has been sent for printing. Judging by the timescales with the other posts, hopefully this should be printed and sent out later on today or Monday as I assume they don't work weekends. Really impressed with how fast it seems to be moving forwards all things considered. I've seen stories online of people waiting 10 or 11 weeks but I guess this was due to lockdown and things are slowly getting back to a bit of normality now.

I got my passport at the beginning of June. I submitted my online application on 23rd May and had the passport in my hands on 5th June. I received a burgundy passport so pretty much the exact same as my old one it just doesn’t have European Union at the top of the front cover anymore!!

Received child renewal yesterday from Glasgow. Colour was Blue.

Do you mind me asking when you applied for the child renewal? I applied on 16 May,its been processing since 1 June. I'm getting very anxious as we are meant to go on holiday in July!

When did you send your passport stuff away? I done mine 29th May 2020 for my son’s renewal. Been sitting at processing since 5th June 2020 - phoned them Friday told it should be an easy renewal as passport digital picture was fine, both parents have passports so he doesn’t understand why when I told him I have seen people send it after my date have their passports - said could be printed any day to give it to this Friday coming and phone back. Explained to them we have summer holiday end July and he said you shouldn’t have booked anything told them it has been booked and paid for since February!!! Mother-in-law works at Northgate DWP said most of passport office staff have been drafted over to process Universal Credit claims and not expected back into their normal Passport roles before 1st July. Need to check in a week tomorrow online for our flights also! Understand covid-19 is a serious situation and people will be perceived as being selfish but when you have spent £4,200 on a family holiday before this all kicked off for it to have came through the infections, quarantines, lockdowns etc it really is a frustrating situation!

Passport received today. Here is my timeline. I did DM the passport office via Twitter on 20 June so not sure if this helped to get the application approved more quickly. Passport printed and sent1:51pm on 23 June 2020 Application approved9:17am on 23 June 2020 Application being processed12:45pm on 1 June 2020 Documents received12:19pm on 27 May 2020 Application received7:08pm on 16 May 2020 Identity details received7:08pm on 16 May 2020 Email sent to person confirming your identity3:21pm on 16 May 2020 Ask someone to confirm your identity12:37pm on 15 May 2020 Application submitted12:37pm on 15 May 2020

Adult renewal passport received today. 9 days.... can't complain about that! Applied for 2 initial children's passports on the same day and currently stuck at application processing (newport) Passport printed and sent 6:13pm on 30 June 2020 Application approved 8:39am on 30 June 2020 Documents received 9:42am on 29 June 2020 Application received 5:12pm on 24 June 2020 Application submitted 5:12pm on 24 June 2020

Thank you Glasgow, fabulous work. Child renewal, blue passport received. Passport delivered: 01 July 2020 Passport printed and sent: 29 June 2020 Application approved: 25 June 2020 Application being processed: 5 June 2020 Documents received: 3 June 2020 Documents posted: 01 June 2020 Application received: 30 May 2020

Adult passport Glasgow - They received (signed delivery) on 1st June and received onto system same day. Processing and approved 2nd June. Took 1 day from day it updated to processing to approved. Received passport 5th June. Total process was 13 days (was bank holiday) Passport printed and sent 11:58am on 3 June 2020 Application approved 2:58pm on 2 June 2020 Documents received 11:41am on 1 June 2020 Application received 4:45pm on 23 May 2020 Application submitted 4:44pm on 23 May 2020 I have four applications including the above. I have posted more details in relevant threads. Child renewal - Peterborough - Still no update 30 days later since they received/ 25days since started processing Child renewal - Newport - Still no update 31 days since received/started processing Child renewal - Durham - Total process applying and receiving new passport was 41 days (was bank holiday)

Forgot to add Passport was burgundy

Adult Renewal - Glasgow Documents received 12:41pm on 6 July 2020 Application received 10:19am on 1 July 2020 Application submitted 10:18am on 1 July 2020

Application Approved - 07 July 2020

Child renewal Old passport delivered 26th June and still not showing on system as received Glasgow well slow rediculas

All done in 5 working days for Adult Renewal. Application history Passport printed and sent 2:33pm on 7 July 2020 Application approved 8:09am on 7 July 2020 Documents received 12:41pm on 6 July 2020 Application received 10:19am on 1 July 2020 Application submitted 10:18am on 1 July 2020

Child renewal, received yesterday Passport printed and sent 1:37pm on 3 July 2020 Application approved 8:54pm on 1 July 2020 Application being processed 9:58am on 16 June 2020 Documents received 8:16am on 15 June 2020 Application received 1:38pm on 11 June 2020 Identity details received 1:38pm on 11 June 2020 Email sent to person confirming your identity 1:29pm on 11 June 2020 Ask someone to confirm your identity 4:25pm on 10 June 2020 Application submitted 4:25pm on 10 June 2020

Adult Renewal Recieved. Glasgow Passport delivered on 7 July 2020 Passport printed and sent 9:20am on 3 July 2020 Application approved 4:35pm on 2 July 2020 Documents received 12:29pm on 2 July 2020 Application received 2:54pm on 27 June 2020 Application submitted 2:53pm on 27 June 2020 BLUE Still waiting on 2 Child to Adult Renewals Peterborough Application received 1:09pm on 26 June 2020 Application submitted 1:08pm on 26 June 2020 Durham Application received 7:27pm on 25 June 2020 Application submitted 7:26pm on 25 June 2020

Seems to me adults go through so much quicker

Just had this update on the Peterborough renewal. Don't know if registering a complaint, using twitter or my MP contacting the Home office has helped this on since Monday. The system is floored due to bad management. I was told Durham are very busy and Peterborough are too. I asked why they were going to different offices and was told to evenly distribute the volume. My complaint and subsequent letter to my MP was based on this information and why the management are not manipulating the system to distribute to offices that have spare capacity like Glasgow clearly has. ???? I guess I'll never find out but something may have worked ! Application approved 2:10pm on 8 July 2020 Documents received11:34am on 8 July 2020 Application received1:09pm on 26 June 2020 Application submitted1:08pm on 26 June 2020

When did you go to Complaints as I sent mine to Glasgow on 25th and royal Mail delivered 26th still saying they ain’t got it was special delivery so I know they have

Complained over the phone on Monday, I tried numerous times to get through saying "renewal" but kept getting put on call back. So the final time I said complaint and got through. I've been emailing MP since last week and had email confirming passing onto Home office on Monday. But that was for the Peterborough and Durham ones as my Glasgow only took 5 working days. They actually rcieved my Glasgow one on the Tuesday, Scanned on the Thursday and I recieved it Monday. !

Waiting for 4 child remewals Glasgow is the slowest for me So far not even on the system as received olds one since receiving on the 26th Peterbough and Durham put them on yesterday so slow As Well No nearer getting them may have to ring complaints tommorow then as getting no where with them

Willym73 After 2 hours on phone to complaints on Friday 2 have now been approved yesterday and posted to me just awaiting on the other 2 now Once you can email them proof that your holiday is less that 2-3 weeks and you can prove that it was booked before March they mark it as urgent

Hello everyone I just wanted to put up my time line as whilst waiting for my daughters renewal I was on here every day checking other peoples experience. I hope this may help/reassure some of you. I applied for my daughters renewal by paper application on 23rd June and used check and send service at my local post office. My application went to Glasgow passport office. I have at no point throughout application contacted them I’ve just waited. I received a text on Saturday 4th July as follows: Your application has been received. It’s taking longer than usual to process applications because of coronavirus (COVID-19). If you need a passport urgently for compassionate reasons or government business, call the Passport Adviceline https://www.gov.uk/passport-advice-line This was somewhat reassuring at least I knew my application and old passport had been received and was at some stage in the system. I received another text today 13th July You should receive your new passport within a few working days. We’ll send your supporting documents separately. So although I have not yet received passport I’m confident I will within next few days. My renewal has been done within 3 weeks which is pretty impressive. Thank you to Glasgow Passport office