I phoned HMPO yesterday afternoon. I was told turnaround for lost/stolen applications is 4 weeks from when the application goes into ‘processing’ NOT 4 weeks from the day you submit the application!!
Really frustrating.. also the lady I spoke to couldn’t clarify if that was 4 weeks for application to be approved or 4 weeks for passport to reach you.
100% know this is my fault for not doing fast track we just couldn’t afford it. We fly next Sunday and Tui wont let us change anything now – I could cry.