Reply To: New Passport Upgrade Service! Home › Forums › General Passport Application Discussion › New Passport Upgrade Service! › Reply To: New Passport Upgrade Service! May 17, 2022 at 12:19 pm #15417 GemzyParticipant I’m the same but I have just called the mainline, asked to be put through to Process team and was within 15 mins so it’s worth trying. I was on call to them yesterday with my daughter screaming in my ear 😫