Reply To: New Passport Upgrade Service! Home › Forums › General Passport Application Discussion › New Passport Upgrade Service! › Reply To: New Passport Upgrade Service! May 19, 2022 at 2:19 pm #15721 chelsjanekaitParticipant Upgrade request sent on 10 May – sitting outside London passport office. 4 hours until I need to be at the airport. They’ve told me they won’t see me inside the office anymore. I have to sit outside and wait for a call.