Applications whilst locked down

I have now spoken to customer services, DM'd the Twitter account, emailed the Liverpool HMPO office with my travel docs to show I booked before Lockdown and also emailed my MP who has emailed the Home Office on my behalf. Everyone has told me they have escalated the case but nothing has happened as yet and no-one can promise me anything either. It's so frustrating when others have had their renewals go through quickly with no need for chasing yet they can't push mine through! 7 days to go before we fly... Even if it does get approved and posted tomorrow or Friday it may not get to us on time... My little girl is going to be devastated!

I received mine on the 13th July and this was my timeline from the passport tracker on https://www.gov.uk/track-passport-application. Application history Passport printed and sent 1:28pm on 9 July 2020 Application approved 9:24am on 8 July 2020 Documents received 3:06pm on 7 July 2020 Application received 5:13pm on 24 June 2020 Application submitted 5:13pm on 24 June 2020 I did my renewal application through the post office to guarantee my picture would be accepted. It was super easy. They do the application for you and send your documents as well.

Update on my application. Posted on the 6th of July (paper form via post office) got a text this morning saying they've received it. So from reading others looks like it's taking them about 10 days to get it on the system. (Peterborough)

My Passport should be arriving today via TNT, I received a text from them this morning at 8am. I have to say my experience has been really good, from submitting my online application to (Hopefully) receiving it today, it has only taken 10 days. I was expecting it to take 3 months!!

Does anyone know if you get a text per application or just one for all? As I made two applications for my children and just received one text?

@GeorginaSJS you should be able to go online and track both your applications there with your reference number

Well now have all my passports so very happy A1 to the passport office

Great news James! Thank you again for your helpful advice :-) I am still waiting for the call from the specialist team to expedite my application but being on this forum has assuaged some of my worries, as I could get some sense of the process. All the best to you and your family!

I received mine today, the 16th of July. My application was pretty quick and I didn't do anything special like phoning the complaints line as others have done, hopefully this means that wait times are back to normal now. I did the entire application on line, so maybe that's the quickest way? Application History Passport printed and sent on 14 July 2020 Application approved on 13 July 2020 Application being processed on 26 June 2020 Identity details received on 25 June 2020 Email sent to person confirming your identity on 24 June 2020 Ask someone to confirm your identity on 24 June 2020 Application submitted on 24 June 2020

Child renewal (Peterborough) Passport printed and sent: 1:04pm on 6 July Application approved: 8:00pm on 3 July Application being processed: 1:51pm on 2 July Documents received: 3:30pm on 30 June Application received: 5:53pm on 18 June Identity details received: 5:53pm on 18 June Email sent to person confirming your identity: 8:43am on 18 June Email sent to person confirming your identity: 12:44pm on 15 June Ask someone to confirm your identity: 10:11am on 15 June Application submitted: 10:11am on 15 June First child (Durham) Application approved: 3:37pm on 16 July Application being processed: 1:26pm on 1 July Documents received: 10:35am on 1 July Application received: 5:48pm on 18 June Identity details received: 5:48pm on 18 June Email sent to person confirming your identity: 8:45am on 18 June Email sent to person confirming your identity: 12:40pm on 15 June Ask someone to confirm your identity: 9:39am on 15 June Application submitted: 9:39am on 15 June

Passport printed and sent 7:26am on 14 July 2020 Application approved 9:23pm on 10 July 2020 Application being processed 12:10pm on 30 June 2020 Documents received 3:09pm on 26 June 2020 Application received 8:52am on 16 June 2020 Identity details received 8:52am on 16 June 2020 Email sent to person confirming your identity 7:38pm on 15 June 2020 Ask someone to confirm your identity 7:32pm on 15 June 2020 Application submitted 7:32pm on 15 June 2020 Passport arrived on 16 th of July We emailed our MP as well as phoning and contacting the HM passport Twitter team

Did you receive any tracking info from TNT? My passport was printed yesterday so I am hoping it will be here tomorrow as our flight is on Sunday! I haven't heard anything from TNT yet though.

I didn't recieve any tracking info from TNT. The new passport was posted through the letterbox on 8th july 2 days after I recieved the email to say it had been sent by secure delivery. Fingers crossed you recieve yours tomorrow.

Hi. My email said passport posted 13th July but still not received it! Old passport came back today though. Do people normally receive their old passports before new one? Slight panic as away on 10th August.

@cesrabbit we got our daughter’s old passport back the day before we received the new one. You should get it any day. Was 4 days after showing as printed and posted for us

This is my timeline for my child’s first passport from Peterborough received today 16/07. It should have been delivered on Monday but TNT only text on the day to say it would be arriving and we were out. Passport printed and sent 10:13pm on 8 July 2020 Application approved 10:21am on 8 July 2020 *Sent a DM on Twitter to chase 06/07 Application being processed 11:52am on 12 June 2020 Documents received 1:05pm on 8 June 2020 Application received 10:51am on 2 June 2020 Identity details received 10:50am on 2 June 2020 Email sent to person confirming your identity 10:06am on 2 June 2020 Ask someone to confirm your identity 5:31pm on 31 May 2020 Application submitted 5:31pm on 31 May 2020

Sent application Monday Passport sent today 5 Days Belfast Application history Passport printed and sent 12:49pm on 17 July 2020 Application approved 12:17pm on 17 July 2020 Application being processed 8:57am on 16 July 2020 Identity details received 9:59am on 13 July 2020 Email sent to person confirming your identity 9:53am on 13 July 2020 Ask someone to confirm your identity 9:43am on 13 July 2020 Application submitted 9:43am on 13 July 2020

First child passport received today (17/07). Peterborough office. Thanks everyone for posting their experiences, it was really helpful! Full timeline and details below Delivered by TNT 17 July 2020 Passport printed and sent 15 July 2020 Application approved 14 July 2020 (emailed and sent DM on Twitter as seem stuck after new photo was sent. Inquiries team asked for proof of travel dates and booking dates) New photo received 9 July 2020 Photo rejected 9 July 2020 (emailed MP earlier that week) Application being processed 25 June 2020 Documents received 22 June 2020 Documents sent 13 June 2020 Application received 13 June 2020 Identity details received 13 June 2020 Email sent to person confirming your identity 13 June 2020 Ask someone to confirm your identity 13 June 2020 Application submitted 13 June 2020

How do you see this timeline? I've tracked mine online and just got an email saying thanks we rev3uv3d your appkc8ation it's waiting to be checked? Is there another way I can see the timeline?

Thanks for all your replies. I received it this afternoon! Delighted. So a 22 day process from start to finish. Online application. Child (16 year old) renewal. Lovely blue one too. And 5 photos printed inside! Very decorative. Very pleased with service from Durham. Thank you Happy Holidays everyone!

Has anyone had their passport approved on a Saturday? Living in hope!

Looking back through everyone’s timeline I don’t think there has been any approvals on Saturday - although I could be wrong however, also living in hope!!! Anxious and frustrated but also trying to get through the weekend without thinking about it although it’s super hard!!!

When did you apply? They definitely seem to be speeding up. Mine was 22 days to receive through letterbox with no urgency. You can dm them with your flight dates to try and expedite your application.

Applied on the 28th for adult renewal (Glasgow) and child renewal (Durham)- Both stuck at ‘application processing’ for over a week now. Will call again next week to see if they can move things along although hoping i don’t have to chase them and they just move it along as that is painful in itself! Travelling mid August, however, just don’t want to receive them last minute! Far too stressful!

2 of mine were approved printed and sent last Saturday