Applications whilst locked down

Oh no! So this is my current timeline:- I sent my sons children’s passport renewal early April. Application history Application being processed 11:44am on 30 April 2020 Documents received 3:12pm on 17 April 2020 Application received 4:41pm on 9 April 2020 Application submitted 4:15pm on 9 April 2020 Today I have had a letter asking for proof of my parental responsibility as his mother sorted his last passport. Strangely I was asked to send it to Belfast but my other documents as in the old passport were sent to Durham. So I have sent his birth certificate by special delivery. Does anyone know how much this will delay the application? I need it within the next 4 weeks!

@rio I sent my document to Peterborough. Anyway guys, if you have any problems just send your messages on Twitter to the HMPassport profile. The operators are very kind and helpful.

Hi as any one had passports back from Liverpool we are in Malaysia send 3 children renewal off in March received 16 March processing from 24 March still no reply no Answers getting really stressed over it as can’t get visa for children without passports can anyone help Karon

@rio Did I just see your passport had been approved? We are the same time scale aren’t we? I might be getting exited!!!

@clazsmiff Mine was the same day as Rio as well and the same office but nothing yet. A simple renewal. Not rocket science 🤣🤣🤣

Yes 7th of April turned to processing, no update or change for me either yet but I will notify this forum as soon as I hear anything. Fingers crossed we both get good news early next week!

Belfast - First Child Passport Application approved 11:05am on 29 May Application being processed 1:22pm on 3 April Documents received 1:43pm on 31 March Application received 7:11pm on 24 March Identity details received 7:11pm on 24 March Application submitted 3:23pm on 21 March 2020 Just waiting for passport to be sent and docs sent back

We've applied for my fathers (a British National, and his first adult passport) application in September of 2019, from Bermuda (a British Overseas territory)...There was a single request for more documentation which was promptly sent from the island to the UK. To date, the online portal states the application is STILL processing and we have received nothing...I can respect the fact that during COVID-19 that manpower is substantially lowered and they may be backlogged with applications. I call the enquiry line weekly, and am provided with no assistance, no call backs, and no email replies (as the site promises). This is honestly extremely upsetting and absurd - my elderly mum is at home in the UK alone waiting and there has be no assistance to date while my father simply waits on the island to be able to fly out and be reunited with his family. I personally obtained my adult UK passport in 2 months in the exact same process... The whole process has been extremely frustrating and disheartening. I'm at my wits end with what to do...if anyone can offer any bit of advice, it would be greatly appreciated.

My child's renewal passport timeline. Application done online, old passport sent to Peterborough: Passport received 29 May 2020 Passport printed and sent 1:25pm on 26 May 2020 Application approved 8:02pm on 22 May 2020 Application being processed 1:36pm on 29 April 2020 Documents received 1:19pm on 16 April 2020 Application received 7:16pm on 7 April 2020 Identity details received 7:16pm on 7 April 2020 Email sent to person confirming your identity 6:46pm on 6 April 2020 Ask someone to confirm your identity 2:07pm on 5 April 2020 Application submitted 2:07pm on 5 April 2020

Hey guys. This forum has been great while I've been stressing about my daughters passport renewal as we have a holiday booked for July which hasn't been cancelled yet! This morning i got the exciting text to say its been approved. I sent 2 child renewals off, one went to Durham and the other Peterborough, i shall post both timelines. Good luck everyone, its incredibly stressful times. Durham: Application Approved: 24th April 2020 Documents Received: 22 April 2020 Application Received: 16 April 2020 Application Submitted: 16 April 2020 Peterborough: Application approved: 1 June 2020 Application being processed: 6 May 2020 Documents received:23 April 2020 Application received: 18 April 2020 Identity details received: 18 April 2020 Email sent to person confirming your identity: 16 April 2020 Ask someone to confirm your identity: 16 April 2020 Application submitted: 16 April 2020

Good to hear that more people are getting approved, but still soul destroying to see the lack of consistency and logic even at the same offices. Tomorrow will mark 8 weeks since my status turned to ‘being processed’ at Peterborough. Still can’t start my new role because I still can’t provide my passport in my new married name. So frustrating :(

Requested my newborn first passport on the 23rd March. Waiting since then as "processing".

Totally agree, very frustrating and there appears to be no rhyme or reason. Have you tried a “tweet” I private messaged them serval times on there.

Replacement of lost adult passport. I was panicking. Hopeing printing and delivery is fast. 5 weeks til holiday. Application approved on 1 June 2020 Application being processed on 5 May 2020 Identity details received on 4 May 2020 Email sent to person confirming your identity on 4 May 2020 Ask someone to confirm your identity on 4 May 2020 Application submitted on 4 May 2020

Does anyone know why I was asked to send a birth certificate to Belfast when the old passport was sent to Durham?

It looks like my moaning on Twitter has pushed my application through :) I've just received the approved SMS. Woohoo! Good luck everyone with your applications.

Hey, haven't posted before but read the forum alot. I did two first child passport applications online and the documents were sent to Durham. Here's our breakdown - fairly quick considering the limited staff they are working with. Just awaiting printing and being sent out (hopefully be here by early next week) Application approved11:52am on 1 June 2020 Application being processed1:37pm on 29 April 2020 Documents received3:51pm on 16 April 2020 Application received9:52am on 14 April 2020 Identity details received9:51am on 14 April 2020 Email sent to person confirming your identity11:39am on 9 April 2020 Ask someone to confirm your identity11:34am on 9 April 2020 Application submitted11:34am on 9 April 2020

My adult passport renewal was received by post on 19th May at Peterborough. I had a text on 1st June to say I will get my passport in a few days. So for me looks like being under three weeks if it arrives this week.

This complete unfairness around waiting times is making me incredibly angry.

Hello everyone, This is my first time posting but i have been following this page a lot. I currently live in Switzerland and have needed to renew my adult passport as i will be moving to Hong Kong quite soon. I applied for my renewal on the 18th May and my passport needed to be sent to Durham. These are my times so far: Application being processed 1 June 2020 Documents received 1 June 2020 Application received 18 May 2020 Application submitted 18 May 2020 It took over a week for my old passport to be sent via registered post from Switzerland to the Durham office and 4 days for the passport to be registered as received and now the wait truly begins! I am crossing my fingers that there are more people back in the offices and the turn around times will get better as my family might have to move to Hong Kong without me!! Good luck to everyone waiting and I will update with more news when i get it.

Quick update on my above post. Passport arrived today, so exactly two weeks from them receiving the application to me receiving the passport.

My passport was at last approved and printing today from Peterborough!!! Here is my timeline so far..... Application approved 11:10am on 2 June 2020 Application being processed 11:03am on 7 April 2020 Documents received 12:23pm on 3 April 2020 Application received 2:38pm on 2 April 2020 Application submitted 2:38pm on 2 April 2020

Does anyone know, are applications sent from abroad for a change of name passport renewal treated any differently to a standard renewal? My wifes docs were received early April, 'processing' early May...now nothing. Any glimmers of hope appreciated :) We also had to send a change of delivery address to the Durham office. No way of knowing if this has actually been received or actioned on. I don't understand why the address can't be changed online if we can provide a proof of new address (which we have).

I applied for a first-adult passport after naturalisation. I sent the documents to the Liverpool office via next day delivery. Although it took one month for them to receive my documents (I was told by Royal mail, that they had to keep mail in their Liverpool warehouse as staff at the passport office were not able to sign all mail received..), I was pleased that the application was approved within 3 weeks after showing as "being processed"!!! The message I received today says that now my passport will be sent to print.. Application approved 7:36am on 3 June 2020 Application being processed 1:10pm on 13 May 2020 Documents received 5:34pm on 30 April 2020 Application received 3:21pm on 3 April 2020

Things are definitely speeding up. My timeline with a renewal at Peterborough is now: Application made online: 28 April 2020 Old passport received at Peterborough: 29 April Application being processed: 12 May Application approved: 2.52 pm, 3 June (15 working days since processing initiated) I was entirely reconciled to waiting until July or even longer so this was a nice surprise today. It isn't over until it's over, but I imagine I will have the passport within 5-7 days now.