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No, I haven’t. I spoke to them today morning and was told the same thing that they have sent a message across to Liverpool office and can’t do anything else. The person on the phone wasn’t very professional and his tone was somewhat rude. I have decided to send a letter to the Liverpool office with all the details. I can’t think of anything else that can be done to get in touch with them directly. The telephone service is very much useless and I am not going to wait around anymore.
Just received the email to say my documents have been received. UPS confirmed that they were delivered on 8 March, so 24 working days
At Durham mine was about 3 weeks when I sent it at beginning of March. If it’s gone a month I would call them. Did you have the delivery tracked so you can prove somewhat they have it ? I think things have got a lot more backlogged at this point though.
Mine took 22 days in Liverpool.
Only thing that makes sense in my mind is they have a “just pile it on” post “system”.
Spoke to loads of people with similar and most from the week starting 7th march were delayed yet some who sent 2-3 weeks after them were getting logged in 2 days.
Durham also take all the international passports, so it maybe even more massively backed up. I believe mine was almost 3 weeks back until they showed up online in March. I would make sure you send the documents using a traceable delivery.
Delivery was tracked (which is why I know they received it on 14 March). I phoned on Friday and the lady I spoke to took notes and said she was emailing the Durham office.
Hi, I have recently started to renewal process of 3 passports recently.
1 was sent to hemel hempstead and shown on royal mail as received on 04/04/2022, Gov site details below
Your new passport is being printed. We’ll update this page when it’s ready to dispatch.
Application approved 10:17pm on 7 April 2022
Documents received 9:33am on 7 April 2022
Application received 10:47am on 2 April 2022
Application submitted 10:46am on 2 April 20221 was sent to corby and shown on royal mail as received on 07/04/2022 gov site details below
We’ll check your application and your old passport. If we need more information, we’ll contact you.
Documents received 2:02pm on 12 April 2022
Application received 6:01pm on 5 April 2022
Application submitted 6:01pm on 5 April 20221 was sent to Bootle and shown on royal mail as received on 07/04/2022 gov site details below
We’ll check your application and your old passport. If we need more information, we’ll contact you.
Documents received 2:34pm on 12 April 2022
Application received 6:32pm on 5 April 2022
Identity details received 6:29pm on 5 April 2022
Email sent to person confirming your identity 6:13pm on 5 April 2022
Ask someone to confirm your identity 5:46pm on 5 April 2022
Application submitted 5:46pm on 5 April 2022So 4 days for one and 6 days for the other 2 from being signed for and showing on the system
Hi @Upsidedown,
Great to hear that your document receipt has been acknowledged. Like you I am applying for an adult renewal from overseas and it’s now been a week since my documents were signed for in Durham so I guess based on your experience I should expect to be waiting a few weeks before it gets picked off the pile and acknowledged…
Please update on your progress as I will be monitoring with interest!
My timeline below:
Application received 06:40 on Sun 3 April 2022
[Old passport sent] 12:26 on Mon 4th April 2022
[Old passport signed for] 10:41 on Fri 8th April 2022Some timelines of mine.
ADULT RENEWAL FROM CHILD PASSPORT (ran out in 2003) – Bootle
Submit application – 30.03.22
Documents signed for – 05.04.22
Logged as documents recieved – 14.04.22CHILD FIRST PASSPORT – Peterborough
Submit application -01.04.22
Documents signed for – 05.04.22
Logged as documents recieved – 12.04.22ADULT FIRST PASSPORT – Bootle
Submit application – 30.03.22
Documents signed for – 05.04.22
Logged as documents recieved – 14.04.22Does anyone know if it’s up to 10 weeks from submission of application or from when documents are recieved?
@tillybobs – have you had any more updates? I too have submitted for a first childs passport on 17th March. Documents recieved 5th April (11 working days after they were signed for) no more updates since.
@meera0108 I would think it’s from when they receive your documents, as there is not much they can do to start your processing before they get the previous passport and supporting documents.
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