Applications whilst locked down

Hopefully this may be of use to someone . . . Other half did postal application (no idea why!) for adult renewal in mid May. Think the pre-addressed envelope had the Durham office on it. Anyway the cheque was cashed on May 13th. Received letter to say things were taking longer than usual on the 30 May. Heard nothing more so getting panicky she tweeted them on the 12th June to ask how she could check the progress as she hadn't written the number from the form down when she sent it. Twitter reply told her to contact the Liverpool office via email which she did. And in this message she said she was getting worried as she needed the passport imminently. They didn't respond, however 2 days later she received another letter same as the first one (from an address in Southampton) telling her that things were taking longer than usual. The following day (17th June) her passport arrived. Don't know if the chase up made a difference but it's quite a coincidence if it didn't!

Applied on the 18th March for child first passport - sent to Liverpool office and I've just had a text to say the application has been approved! Exactly three months!

Application history Application approved 8:59pm on 18 June 2020 Application being processed 11:42am on 28 May 2020 Documents received 2:32pm on 22 May 2020 Application received 4:22pm on 16 May 2020 Identity details received 4:22pm on 16 May 2020 Email sent to person confirming your identity 2:44pm on 16 May 2020 Ask someone to confirm your identity 2:32pm on 16 May 2020 Application submitted 2:32pm on 16 May 2020 Just over 4 weeks. Fingers crossed the passport & supporting documents are sent next week. I did hit them up on Twitter letting them know I needed the supporting docs back for a visa extension/renewal application. Passport processed by Durham office.

Application history pages.view.applicationHistory.statuspages.view.applicationHistory.date Application approved 10:08am on 19 June 2020 Application being processed 10:13am on 4 June 2020 Documents received 11:07am on 2 June 2020 Application received 11:07am on 26 May 2020 Identity details received 11:07am on 26 May 2020 Email sent to person confirming your identity 10:51am on 26 May 2020 Ask someone to confirm your identity 10:02am on 26 May 2020 Application submitted 10:02am on 26 May 2020 Child renewal -Peterborough Just over 3 weeks

My timeframes match yours exactly apart from application made 13th May, but docs received 222nd and being processed 28th as of 935am. Also Durham, and child first but no update!! Hoping ours gets updated soon.

These are positive, I’m hoping my application for a child’s renewal to Durham gets approved really soon! Hoping to go on holiday on 19th July but need to cancel or postpone by 30th June! Eek!!!!!😬

Adult renewal at Durham. Blue passport received. New and old passport received 19 June Passport printed and sent 10:12am on 17 June 2020 Application approved 3:19pm on 15 June 2020 Documents received 8:59am on 15 June 2020 Documents signed for (Royal Mail) 8 June Documents sent 5 June Application received 3:30pm on 5 June 2020 Application submitted 3:30pm on 5 June 2020

Hi guys! Quick one - has anyone had the issue where you have to have an interview for a first UK passport? I've applied for mine start of March, processing March 20th and have had no update except for "it's with a technician at the Liverpool office". I escalated this and on a call today they've said that all interviews are paused indefinitely, and all new first UK passports require one. I never thought this was the case so would be good to know if anyone has a similar experience?

Hi All, Just had the approved text and email for a child renewal from Durham. Phew Application made 15th May Docs sent 18th May Old Passport received 26th May Processing 26th May ApproveD 19th June I also had a call this morning from Glasgow caveats as her previous passport had a caveat I’m so once sent back from them it was approved the same day which I was impressed with. I did chase up on Twitter yesterday which I believe helped. Seems things are starting to move now though!

Na cave karinn

My onlime adult renewal went to Durham office Process began 6/6. Passport delivered 19/6 by TNT Old passport received today via royal mail basic delivery Was entered as a standard renewal not an urgent case Recommend a signed for service for the following reason. Took two weeks in total of which one week was delayed by P O delivering and getting signature and passport office not officially acknowledging receipt but under current conditions no complaints. Was kept updated by text regularly almost daily Only text from T N T was that your passports coming today with a code to check tracking but didn't bother. Overall was exceptionally happy as i had concerns I may not get it back in time for a booked holiday in mid-Sept Good luck everyone and stay safe Well done the passport office It's a blue passport the icing on the cake

3 month wait for my first UK passport after naturalisation (no interview required)... Date of Online Application: 12/03/2020 Date Identity Verified: 13/03/2020 Date Application Received: 13/03/2020 Date Documents Sent: 16/03/2020 Date Documents Delivered: 17/03/2020 Documents Delivered To: HMPO Liverpool Date Documents Received: 18/03/2020 Application Being Processed: 18/03/2020 Application Approved: 16/06/2020 Passport Printed and Sent: 17/06/2020 Date Passport Received: 18/06/2020 (DX to mailbox) Passport Colour: Burgundy Date of Return of Documents: Waiting

It seems to me that it is a lottery which depends on which office your passport application is sent to. There seems to be no whole-system prioritising going on, only in-office. Which is resulting in some people getting an amazingly fast turnaround, where as people like myself waiting 3 months.

Child renewal sent to Durham, really impressed with the turn around, and someone approving it at nearly 9pm! Hopefully everyone's are moving along now. Passport printed and sent 2:18pm on 19 June 2020 Application approved 8:41pm on 18 June 2020 Application being processed 10:44am on 17 June 2020 Documents received 10:30am on 16 June 2020 Application received 10:49am on 11 June 2020 Identity details received 10:49am on 11 June 2020 Email sent to person confirming your identity 10:36am on 11 June 2020 Ask someone to confirm your identity 10:32am on 11 June 2020 Application submitted 10:32am on 11 June 2020

Any paper form applications received!!! All im hearing is online stories. People who applied by paper form arent reveiving their passports!!!

Hi all, Any idea how long it takes from application approved and "printing" passport to it being sent will take? We are also traveling with another family who applied for a child renewal a few days before us. We need to pay the balance on our holiday on 28th. It's a nail-biting time!!! Others' experiences would be appreciated! Thanks Application approved 11:32am on 19 June 2020 Documents received 1:40pm on 18 June 2020 Application received 2:14pm on 11 June 2020 Application submitted 2:14pm on 11 June 2020

@RobynH My application was approved on Thursday, printed and sent yesterday. Assuming it'll be delivered early next week ☺️ I think the general trend I've seen is that the application is approved and then posted the following day.

Thanks forever waiting. Hope you're not waiting too long in this instance!

I’ve applied for my daughters first passport. Submitted application was received on 15th May. It’s been ‘processing’ since 28th May and no sign of anything. I emailed the customer services and the responded saying the couldn’t give me any idea when it would be ready. We are due to go away on 15th August 😫😫😫 Nightmare!

Has anybody had any joy with the Newport office? I’ve not seen much about there. I’m desperate to get my sons renewal back ASAP as we are due to fly at the start of July. I’ve spoken to the helpline twice and no help. Application being processed 1:01pm on 29 May 2020 Documents received 2:40pm on 28 May 2020 Application received 8:34pm on 25 May 2020 Identity details received 8:34pm on 25 May 2020 Email sent to person confirming your identity 8:17pm on 25 May 2020 Ask someone to confirm your identity 8:13pm on 25 May 2020 Application submitted 8:13pm on 25 May 2020

Has anyone had any luck chasing up their application on Twitter? Or any other means? Thanks

@9984Sarah I chased my passport over Twitter and that seemed to have made an impression, a few days later and the passport was approved. I am waiting for it to be printed and sent out. Not had an email or text since and it has been a few days.

I've just checked my inbox and there you have it! Your new passport is on its way.

Well I’ve chased it 3 times now over the last 5 days, and although they have asked me to DM them, I then get a standard response. Awaiting the most recent response but not holding out much hope. I need it approved in the next week really.

@9984sarah I mentioned that I needed the supporting documents back for a visa application to be submitted next month, that MIGHT have made a change. I'd just make anything up that is very serious/important and see if that makes a change for you.