Applications whilst locked down

Has anyone up north of scotland got there passport delivered by that useless shower of ****ards TNT?

Has anyone had any experience of the London office? My sons passport was sent originally to Petersborough but has now been sent to London.

wow - finally both passports are in hand - cant believe it - I keep looking at them to make sure this is all real! Flying in 13 days so no more stressing...and the adult renewal took longer than the child renewal Application history - adult renewal - 38days passport received 4th August 2020 Passport printed and sent 30th July 2020 Application approved 29th July 2020 Application processing 8th July 2020 Documents received 6th July 2020 Application received 28th july 2020 Application submitted 28th july 2020 Application history - child renewal - 34 days passport received 31st July Passport printed and sent 28th July 2020 Application approved 27th July 2020 Application processing 14th July 2020 Documents received 10th July 2020 Application received 28th july 2020 Application submitted 28th july 2020

Which offices were these @sprajax1 ? I seem to get a different answer every time I call it’s infuriating!

Hi all, after the man at the passport office telling me to cancel my.holiday that was at the time 9 weeks away I have recieved my passport today with a just under 3 week turn around. Luckily I held off cancelling although due to covid it may not be going ahead now but none the less it's there if i can go! I only made 2 calls one to cancel my expired lost passport and the other about time scales which was before I applied. Great work and timescale I'm seriously I pressed and stupidly relieved! Good luck all. Passport printed and sent10:44am on 3 August 2020 Application approved6:07pm on 31 July 2020 Application being processed1:55pm on 16 July 2020 Identity details received10:00pm on 14 July 2020 Email sent to person confirming your identity5:22pm on 14 July 2020 Email sent to person confirming your identity5:22pm on 14 July 2020 Ask someone to confirm your identity5:19pm on 14 July 2020 Application submitted5:19pm on 14 July 2020

Big phew! Ok so once you meet the escalation criteria everything moves quickly. We moved to an escalation yesterday afternoon and the passport is being delivered tomorrow approved and printed this afternoon and now available to view on tnt tracking website. I have made a complaint as it seems barmy that applications from the same family made online are split up. Just like when you add a named driver on an insurance renewal surely to “add another” application should be made available and the stress on talking to the help desk where you get a different version of progress depending on who you talk to is infuriating and stressful. I rang twice daily and tweeted daily not sure it helped but it was the only thing I could do.. In saying all of the above we are relieved 😅 Time line (Newport) Passport printed and sent. 6 August 2020 Application approved. 6 August 2020 Application being processed. 27 July 2020 Documents received. 24 July 2020 Application received. 9 July 2020 Application submitted. 9 July 2020 Good luck to those with everything crossed.

Really want to be able to travel soon, but don't have any firm/urgent plans. Just wanting to vent and share my pain a little :D while waiting for any news about my application. Coming up to 7 weeks processing: First adult passport Registered/Naturalized in March but put off applying for passport until June due to covid Documents sent to Peterborough Application being processed 9:43am on 22 June 2020 Documents received 10:45am on 17 June 2020 (They were actually received on the 11th, from tracking) Application received 6:24pm on 9 June 2020 Identity details received 6:24pm on 9 June 2020 Email sent to person confirming your identity 7:48pm on 8 June 2020 Ask someone to confirm your identity 7:35pm on 8 June 2020 Application submitted 7:35pm on 8 June 2020

Passport has just been delivered - very happy!!! Here is my timeline Application history Passport printed and sent 10:53am on 5 August 2020 Application approved 10:09am on 5 August 2020 Application being processed 10:01am on 3 August 2020 Documents received 8:05pm on 24 July 2020 Application received 9:32am on 22 July 2020 Application submitted 9:31am on 22 July 2020 I have to say I have emailed, rang and dm'd on twitter. Everyone I have spoken to have been mega helpful. I found the best time to ring was at 9am in the morning. I didn't qualify to have my passport escalated as i didn't apply longer than 4 weeks ago, which was my fault I didn't check the expiry date on my sons passport. So this is a normal passport renewal. I sent my documents to Peterborough who then sent my application to London office, passport arrived today from Liverpool. Fantastic job, now get me on that plane next Friday.

hi, adult renewal, applied 20th July, would have received it on the 30th if TNT weren't such a massive waste of space, therefore 10 days I have submitted as my start to finish time. In reality, TNT didn't send it out on the scheduled date and I got differing "reasons" as to why this happened - technical issues so the tracking isn't updated as having left the depot but it will "definitely" be delivered today if it's booked in (it wasn't) - the driver reached his "maximum 8 legal hours" of driving time so had to return to the depot - (simply not true) - passport was never scanned as having left the depot on the specified date - my passport has been noted as being a "priority" as wasn't delivered on the specified date (a further phone call to TNT customer services and the person said no notes on my tracking) - TNT can't offer any specific time slot like other delivery companies as the government delivers a lot of sensitive documents and it would be a security risk apparently to know when my own passport may be delivered to my address - if I want to make a complaint about booking a day off work to specifically wait all day for a passport that doesn't arrive I have to complain to the government- not TNT - (again lies, TNT providing the abysmal service) - even though on the TNT passport support section of their website it says you can choose to collect it from a post office instead, you can't. only option is to choose and stay in on a specific day 8am-8pm. My passport came from the Barking, London depot. Also if you select a Saturday date for re-delivery - it will accept and confirm your selection but if you then go back to the tracking you will see it is booked for the following Monday - a work colleague has had this exact issue having booked this Saturday off to wait in all day for a passport that will not be coming. Overall crap service from TNT. Whereas the passport renewal service was very quick and efficient despite recent media reports.

I reached out on Twitter and was told that my application would be put on hold because I would need to go for an identity interview and they're not currently being held. Is it possible to get your documents back early? I could try to renew my French passport in the meantime.

Finally... Application history Passport printed and sent 1:42pm on 10 August 2020 Application approved 11:08am on 6 August 2020 Application being processed 4:26pm on 26 June 2020 Documents received 1:47pm on 26 June 2020 Application received 12:00pm on 2 April 2020 Application submitted 11:59am on 2 April 2020

current timeline ... hoping it will change to printed and sent we travel on the 21st august ! xx Application history *** child renewal *** Application approved 5:30pm on 7 August 2020 Application being processed 9:52am on 29 July 2020 Documents received 8:09am on 27 July 2020 Application received 1:55pm on 20 July 2020 Application submitted 1:54pm on 20 July 2020

Hi here is my timeline for an adult renewal. Application approved 12:38pm on 10 August 2020 New photo received 12:10pm on 10 August 2020 Photo rejected 11:34am on 10 August 2020 Documents received 12:24pm on 6 August 2020 Application received 6:43pm on 3 August 2020 Application submitted 6:43pm on 3 August 2020 Hoping my passport gets printed in the next few days !

Hi everyone Wanted to give some hope that it’s not always the 2 month wait I was dreading. Adult replacement for a previously lost passport - applied online and didn’t have to send in any documentation: Passport printed and sent 12:17pm on 11 August 2020 Application approved 3:07pm on 8 August 2020 Application being processed 1:19pm on 23 July 2020 Identity details received 2:46pm on 22 July 2020 Email sent to person confirming your identity 2:30pm on 22 July 2020 Ask someone to confirm your identity 2:27pm on 22 July 2020 Application submitted 2:27pm on 22 July 2020 Just under one month total - now waiting for my passport to arrive. Clearly there’s a huge problem as some people take days and some people take 3 months... I only messaged on Twitter once right at the start and told them my holiday date (end of Sept) Good luck and hope everybody gets their holidays x

Mine was an adult renewal with a name change, which went through quite quickly. No idea where my supporting docs are though! Passport printed and sent 10:48am on 5 August 2020 Application approved 9:25am on 4 August 2020 Documents received 10:01am on 30 July 2020 Application received 6:44pm on 22 July 2020 Application submitted 6:43pm on 22 July 2020

I WONT RELAX UNTIL ITS IN MY HANDS BUT BY ECK THIS WAS A CLOSE CALL ... WE TRAVEL NEXT FRIDAY XX Passport printed and sent 11:22am on 12 August 2020 Application approved 5:30pm on 7 August 2020 Application being processed 9:52am on 29 July 2020 Documents received 8:09am on 27 July 2020 Application received 1:55pm on 20 July 2020 Application submitted 1:54pm on 20 July 2020

Had to post my timeline as this site has been a source of comfort for me the last two weeks. Very happy with my timeline despite the times feeling agonising (Sent old one to Durham, if that makes a difference!) considering I found out on 31/07 my passport was expired and we fly on 24/08! It’s been a tense couple of weeks. Honestly thought there was no hope, but won’t celebrate until it’s in my hands. Really hoping it comes Friday so I don’t have to go through another weekend of anxiety! Passport printed and sent 11:21am on 12 August 2020 Application approved 5:27pm on 7 August 2020 Documents received 1:12pm on 4 August 2020 Application received 8:17pm on 31 July 2020 Application submitted 8:17pm on 31 July 2020

Durham is still taking forever for foreign applications. Adult renewal (old one expired) Submitted end of June Officially received forms 3 weeks later, entered Processing right away No updates since then. I have escalated via Twitter multiple times. Crickets. I suspect they are not prioritizing foreign applications. Domestic applications are turned around in a week or 2, foreign applications go to the bottom of the pile. This is a horrible, immensely frustrating experience. I understand it's slow. But it's insane that some people are getting them from Durham in 1 week, while others are waiting 1-3 months. First in, first out. It's not hard to do this fairly.

Applicants from Hong Kong for BNO generally need to wait for 2.5 to 3 months, but some may be faster for unknown reasons.

Update: received today (14/08). 14 days! Very relieved.

Adult renewal Passport printed and sent 1:38pm on 14 August 2020 Application approved 1:01pm on 13 August 2020 Documents received 9:27am on 12 August 2020 Application received 7:27pm on 6 August 2020 Application submitted 7:26pm on 6 August 2020 Would have been quicker but I posted the old passport late Thursday night so it wasn't received until Monday

Hi all, just wondering what the average wait has been after getting the “on it’s way” notification? Here’s my progress for adult lost passport renewal Application history Passport printed and sent 10:08am on 17 August 2020 Application approved 8:12pm on 13 August 2020 Application being processed 3:23pm on 30 July 2020 Identity details received 9:12pm on 27 July 2020 Email sent to person confirming your identity 9:44pm on 23 July 2020 Ask someone to confirm your identity 9:37pm on 23 July 2020 Application submitted 9:37pm on 23 July 2020

You should be able to track via the link. My one was authorised on 14th and printed and sent this morning with TNT showing delivery on the 19th.

No tracking link provided, just an email which has a paragraph saying: “What happens next We’ve sent your new passport by secure delivery. In most cases it will be delivered by TNT delivery services. You can find out more at: https://delivery.tnt.com/tracking” When I click on the link it asks for my postcode, then a consignment number or PAN number. I have neither of those.

Hi all, As an avid reader of this forum throughout my wait for a passport I thought it only fair to add my experience and timeline below. My application was a renewal but registered as a lost passport as I could not locate it at time of renewal. I have highlighted the steps I took outside HMPO's usual process in bold. Received from TNT 12:53pm on 18 August 2020 Passport printed and sent 10:53am on 14 August 2020 Application approved 9:26am on 13 August 2020 Evidence of travel requested & sent on 12 August 2020 Call to HMPO to escalate to urgent on 12 August 2020 Call to HMPO in an attempt to escalate 10 August 2020 Response from HMPO on Twitter on 24 July 2020 Message sent to HMPO on Twitter on 22 July 2020 Application being processed 1:11pm on 21 July 2020 Identity details received 9:07am on 16 July 2020 Email sent to person confirming your identity 5:10pm on 15 July 2020 Ask someone to confirm your identity 5:04pm on 15 July 2020 Application submitted 5:04pm on 15 July 2020 We are due to travel on 25/08/2020 so received with less than a week to go. The urgent escalation service offered by HMPO worked very well. You can ring them the day before the 4 week period is up and they will action it. 2 weeks prior to travel without the 4 week period being up wasn't enough as I was told on my call to HMPO on 10 August 2020. As people have stated previously to track your passport with TNT use your postcode (with the space) and the PAN number is your application reference WITHOUT any numbers or spaces. Entering those two pieces of information will show you the package details, click that and it will show you your delivery date but not much else until it has been delivered. If anyone has any questions I will be happy to answer them. I know how much of a stressful time this can be, especially with the added potential for quarantine upon our return!