Bootle

I get that, but it may rest your mind if you find out which office it’s being processed in and that they have everything they need. I’ve been on documents received since 7th June, I sent my application online on 27th May.

Mine's at Bootle. Still no update!

Hi all, This is for my sons first passport....hope it can put anyones mind at rest things look to be quicker than currently being reported Application approved 1:03pm on 10 August 2022 Documents received 9:51am on 21 July 2022 Application received 8:55pm on 18 July 2022 Identity details received 8:54pm on 18 July 2022 Email sent to person confirming your identity 1:31pm on 18 July 2022 Email sent to person confirming your identity 1:13pm on 18 July 2022 Ask someone to confirm your identity 1:06pm on 18 July 2022 Application submitted 1:06pm on 18 July 2022

Update: 5 weeks after application sent, 4 weeks 1 day after Docs Received. Got a call about photo. To be honest I didn't entirely understand if the staff members was telling me: - I needed to submit a new passport photo - I needed to submit another photo of myself where I look in-between my old photo and my new photo. Both seem a bit implausible. I asked for clarification a few times and I believe he meant the latter. He asked me to email the photo to him, then said actually he would send me a link. The link that arrived was a photo rejected link, I used it to send him a photo (non-passport style) of me about 5 years ago. Thought it all seemed a bit odd so called the office who said no, actually I need a new passport photo entirely (I am a bit baffled by this as I know the original new photo was fine- could see my whole face, white background, not smiling. It was taken in a booth). Except now I cannot upload it until the one I just submitted has been rejected! Has anybody else had this? I realise it all sounds a bit scammy, but all the information came through the legit website with the code, enter DOB etc.

Photo was rejected, not a new one taken and submitted it on Monday. Application approved Wednesday, passport has delivered to me by Thursday lunchtime. An infuriating process for a long time, but very speedy once approved.

My passport had been expired for more than 2 years and I needed a valid one so I could apply for provisonal license and apply for other things

My passport had been expired for more than 2 years and I needed a valid one so I could apply for provisonal license and apply for other things I thought they will take 10 weeks or more but the service was extremely quick. Applied online was told that I needed to send old passport Let me give the timeline below Application submitted: 2nd August around 4 30pm Application received: 2nd August around 4 30pm However the passport was posted at the post office on Thursday afternoon around 4pm with special guaranteed delivery and it arrived at the P.O. Box around 9 30am and then the documents were received few hrs later It only took 3 days for them to receive documents because I sent it the day before so it’s very quick service Documents received: 5th august around 2pm 5th august was Friday so have to bear in mind the weekend Application approved 17 Aug at around 1 20pm so basically within 12 days including weekends Passport printed 18 Aug at around 6am so they print it out very quickly after it’s approved Passport delivered around 10 30am on 19 August which is today The courier is TNT which I think they mostly use One thing to note is that you will probably be notified by text when your passport is on the way as I was notified a few hours before delivery once the passport is printed make sure to check your texts because you probably won’t receive any more updates from the passport website I am really happy with the service in total it took 17 days well 15 days because I sent it late This was the Bootle P.O. Box btw I think service is looking much better now

I've just used the digital online service for a renewal of an adult passport, no complications, from start to finish seamnless, in total just over two weeks. It all went through Bootle. Application submitted 15th Printed on the 31st, delivered same day. Really efficient and smooth running service, there's obviously some blips that slip thrpough the cracks but all in all, my experience was first class. Well done HMPO.

I am on Application submitted 16th Aug Documents received 18th Aug When do I start getting worried... Flying Oct 8th

Had no idea the little ones passport expired in 5 months and we fly out on the 22nd. So far, I am on: Application received 8:38am on 31 August 2022 Identity details received 8:37am on 31 August 2022 Email sent to person confirming your identity 7:53pm on 30 August 2022 Ask someone to confirm your identity 7:44pm on 30 August 2022 Application submitted 7:44pm on 30 August 2022 Did a signed next day delivery on Wednesday for the old passport and they received it on Friday but still haven't updated the application history Might have to go to Liverpool 48hrs before the flight to get the passport if I haven't got it by then. Will keep you all updated!

I wonder if anyone has any expereince with the process times once supporting documents such as a foreign passport for a child renewal is submitted. I sentg my child applications and received in May 11th but could not send his foreign passport needed as we were due to go away in July and with all the reports of excessive waiting times, I was afraid that he owuldbe left with neither passport. As soon as we got back I sent his foreign passport special delivery day before the strike, Royal mail showed ytracking day of strike, 31st as ready to odelivery and has been stuck on that! AFter waitiing to talk to RM they said it has likley got to the passport office but there are several occassions when docouments are not signed for because of bulk delivery etc so I am trying to be positive and belive this. It has now been 5 working days since it was received (hopefully) and we are going away agaon on the 24th October. I am so worried that my son will be witnoput his Britihs or foreign passport in time. Funny thing, when we came back from Europe the border officer asked if he had settled status and I said he is britihs citizen and has a Dutch passport natuarlly as his father is Dutch. He has no evidence now of a British passport and so we joked he is stateless but no laughing matter, sorry for th elong post but does anyone know about foreign passport for renweals acting as a hindrance and will I get that back in time????

@Bluebilli, There does appear positive signs of improvement from HMPO but it is still hit and miss with respect to overseas applications. My overseas adults renewal (which was bang average and straight forward) took 11 weeks and 1 day from the on-line application to having passport in hand. I know someone from the same region of the World who had a child's renewal processed in 9 and half weeks from *docs recieved*, but they waited 5 weeks for that to appear on the HMPO's tracker as docs recieved. I have I read it correctly that you have had an application in since May and only sent in the documentation recently? I assume you have arranged this with HMPO as with that length of time between events I'm surprised they have not withdrawn the application. Not that it helps you, or me come to that, but HMPO have been wrongly advising overseas applicants to return thier old British passport and/or thier third party passport back to Blighty. I had it confirmed (and others too) 3 times including by a HMPO officer, that colour photocopies would have sufficed - despite when I completed the process it clearly stated return the old passport. Hopefully you will have your renewal soon, I'm sure the passing of the school holidays now, will take some of the pressure off and speed the process up.

Thanks Foster. I had a lot of spelling errors in my message :) Yes, it has been there since May and so in the end, I had to write a letter explaining in July that I couldn't send in his foreign passport and I have not heard anything since, no witdrawal or confirmation. I am not applying from overseas , but in the UK as my son is a British citizen. I still haven't heard from the passport office if they received that passport sent 31st August and that is what I am waiting on. I am so worried too in case it gets lost as he will be without any passport :( Unfotuntalrey , applying from the UK you need to send the original foreign passport but it is clear on their site that from overseas photocopies are fine. I wish I was overseas as I would have better confrimation from the overseas courioer than bloody Royal mail, sent special delivery 31 August and still stuck on ready for delivery! They said it has gone since it was bulk delivery who do you beleive??!!

Update! Application submitted 16th August Docs received 18th August Application approved 7th September Printed 8th September Received 9th September This was for a damaged passport replacement.

I am waiting for my passport to be delivered today. Here is a timeline... Application submitted 8 September 2022 Application recieved 8 September 2022 Documents recieved 14 September 2022 Application apprived 1 October 2022 Passport printed 4 October 2022 As of 11am on 4 October the passport is in transit via TNT due for delivery today between 8am and 8pm. This eas an adult renewal, my previous passport excpired in 2014 and they didnt require more information or any additional ID questions or conformation. Lucky for me as I travel on 23 November and had left it till 10 weeks prior to travel to apply!!! My luck could have been quite the opposite!!!

Got my approval notification last night. They must work 24/7? I understand they are under a lot of pressure/stress like most public service at the moment. Application submitted 8:29am on 15 September 2022 Application received 8:30am on 15 September 2022 Posted on 15th September using a standard 1st class stamp - Luckily 5 minutes before the postman came Documents received 1:44pm on 20 September 2022 Application approved 7:25pm on 4 October 2022 Passport printed 3:53am on 5 October 2022 Suspect it will be getting delivered tomorrow. Took exactly 2 weeks from docs received to docs approved. So I cant complain too much, but the process is a bit stressful. Especially for someone with anxiety problems. My suggestion to HMPO would be: add more statuses/updates to the tracker. Perhaps Docs received -> Application being processed -> Application approved. Just to give people that peace of mind that its actually in the queue and being looked at. I'm not really sure how the queue is handled seems odd that the user above me application was 1 week before mine yet mine was approved 3 days later? Seems to be a bit down to luck. It can also get a bit worrying when you go on the review pages and see people getting them back in a week. My best bet as to what's happening is: if you take your own photo/selfie it takes longer to approve than the professional/photo booth ones where you get a code. My partner did a photobooth/code one and got it back in a week. I did it the selfie route and it took 3 weeks.

Obviously did things the wrong way round but thankfully ultimately an easy enough process with a happy ending. As you (stupidly) do, we booked a holiday for December, in August 2022 without even thinking about passports. A few weeks later, September 2022, over breakfast, after a yawn and a cup of tea, decided to begin thinking about passports. My youngest did not yet have a passport, my eldest ran out in 5 months, and my Mrs needed renewing - only mine was good. No problem we thought, we've got plenty of time, way more than the 3 weeks it takes, but then anxiety kicked in after doing a bit of googling and reading all the articles, and forums like these re delays. Applications submitted: 9th September 2022 Documents received: 16th September 2022 2 Passports (Youngest + Mrs) approved 28th September 2022, arrived 29th September 2022. I got an email asking for extra information re my eldest, her birth certificate, this was not originally asked for, just her old passport BUT as I submitted the application as their father, they wanted either A. proof I was on the birth certificate or B. proof the mother approved this application. In my opinion, a bit stupid because I had also applied for the mother's passport at the same time, and they had approved and posted a siblings passport BUT I get it, it's one of the most important, sacred documents, they needed to double check. Posted eldest birth certificate: 30th September 2022 Passport approved: 4th October 2022, arrived 5th October 2022. So 2x passports arrived in about 3 weeks, the other a week later, fresh passports all in hand, a whole load of worry over nothing, glad it turned out alright for us, hope it does for anybody else in the same situation. We await the return of old documents but can see them arriving by end of next week as things stand. Our neighbour did a similar thing, her and my mrs were talking about craving a holiday so I think they have one booked in now for January, she had however already got her youngest's first passport earlier in the year, and it took 11 weeks. Perhaps the backlog is now cleared / things are much better now?

Type of Application: Adult Passport Renewal Passport Office: Liverpool (Bootle) Submission Date: 2022-12-01 Date Received: 2022-12-20 Overall Experience: 5 Star – Very Easy

Type of Application: First Child Passport Passport Office: Liverpool (Bootle) Submission Date: 2022-11-09 Date Received: 2022-12-10 Overall Experience: 4 Star – Easy Comments: Everything was quite quick but the asked me for an additional birth certificate before approving the application and they didn’t notify me when the passport was sent to the delivery company. 10.12.2022 Received Passport printed 5:45am on 9 December 2022 Application approved 1:32pm on 8 December 2022 Documents received 9:56am on 7 December 2022 Application received 3:14pm on 11 November 2022 Identity details received 3:14pm on 11 November 2022 Email sent to person confirming your identity 9:31am on 11 November 2022 Ask someone to confirm your identity 11:42am on 10 November 2022 Application submitted 11:42am on 10 November 2022

I'm very new to this site and I have sent my old passport for adult renewal (address to Bootle) on 3rd January with 1st class signed in for. Today, I checked in the Royal Mail tracking service online, and they said we will update it once the UK passport office have got it, despite being sent on 3rd January !! (that's 6 days ago). I also checked the UK Passport tracking service online and they said, send in the old passport (once again 6 days ago). Now is this a common occurrence when sending passport for renewal?, that they don't often update their tracking services?, or has the passport got lost in the post? What advice can someone give me regarding this? Shall I wait for couple of months to see if they will finally send a new passport? or try chasing them up by ringing their helplines? Has anyone been through this experience?

Today I just received my new passport. I haven't received yet my old one.

Type of Application: Adult Passport Renewal Passport Office: Liverpool (Bootle) Submission Date: 2023-01-16 Date Received: 2023-01-25 Overall Experience: 5 Star – Very Easy Comments: This was a first adult passport for a 16 year old who already had a child passport. Uploaded own photo from phone. New passport was actually received on 26 Jan, but I could not select that date above. App submitted: 14:31 16/01/2023 Old passport posted: 15:00 16/01/2023 Old passport rec'd at PO: 17:42 18/01/2023 Approved: 07:25 23/01/2023 Printed: 11:08 24/01/2023 Received: 26/01/2023

Type of Application: Adult Passport Renewal Passport Office: Liverpool (Bootle) Submission Date: 2023-01-13 Date Received: 2023-01-26 Overall Experience: 4 Star – Easy Comments: 1 x adult renewal, 1 x child renewal Documents & passports sent together one same envelope despite different addresses given to Liverpool (not Bootle) Application submitted on 13/1/23 Documents & old passports sent 14/1/23 Marked as received 16/1/23 Applications approved 24/1/23 Passports received 26/1/23 – no delivery tracking received

HiPWT Editor. Were the 2 documents & old passports you sent in one envelope scanned in as received at the same time for their respective applications?? I sent mine the same (one envelope) for my 2 kids old passports, adult and child renewal but so far only the adult old passport has been scanned in to their application. The child one is still in "send document status" when clearly they have it because it was in the same envelope as the adult one that they have confirmed receiving 2 days ago. Getting worried that they lose the child's old passport.

Not too bad - 2 weeks exactly, no hiccups. Documents were sent with small delay by 1st class sign for. We have received new passport today but we are still waiting for the foreign passport to be returned. Child renewal passport: Application history StatusDate Passport Received 3 March 2023 Passport printed 2 March 2023 Application approved 1 March 2023 Documents received 23 February 2023 Application received 18 February 2023 Identity details received 18 February 2023 Application submitted 18 February 2023