Child’s renewal……help!

So on Monday they contacted me via emailing rejecting the photo which ok could be rectified however they suggested I changed my child’s name which is not correct. So I have contacted them on each day, and firstly it’s a nightmare getting through, then to be told a call back is scheduled which I never get. This is my 3rd call back scheduled. What do I do guys I’m flying out Tuesday morning. Please help

Have you tried contacting them on Twitter I found this the best way ?

Cyprussoon I have sent a message 3 days ago to get a message today, stating I’ve sent the message across they will be in touch in due course. Omg my heart is in mouth and feel literally anxious. Completely on edge

Just a tad update, the new photo was rejected and I have uploaded another which shows good on their site, does anyone know or have been in a similar situation? What is the turn around with the photo?

Update approved! When will this be posted out guys, any idea