Durham

Anyone know what company delivers the new passports from UK to USA? And do they email you with tracking ? Or how do you track it ?

Reply to #18058 @Nimmy my own overseas experience for a passport renewal completed on line digital with a selfie photo was 5,5 weeks from application to passport received submitted 5th May received 15th June hope this gives some people hope when applying from overseas, although I did contact the British consulate stating my case as I needed to travel urgently.

Standard adult online overseas renewal from Saudi Arabia: Application submitted on 9 May 2022 Old passport sent via DHL on 9 May 2022 Old passport signed for at Durham on 11 May 2022 Documents received on 31 May 2022 Application approved on 8 June 2022 New passport printed on 10 June 2022 New passport collected by DHL 14 June 2022 New passport delivered 16 June 2022 Old passport collected by DHL 23rd June Old passport delivered 25th June

Does HMPO send tracking info when they send new passport?? Or how do I know what company and when to expect it?

I believe dhl deliver internationally. Hmpo won’t send you a tracking number. Usually you will get a text/email from the courier on the day of delivery. Try using your PEX number as the reference number without the PEX part, just the numbers.

Hi all My son went to Peterborough Passport Office last week and they told him that if comes back after 6 weeks (which was Friday) then providing that he had proof of flights within 48 hours then they would be able to process it and print it that day. He’s flying on Wednesday morning and is going back to Peterborough tomorrow to (hopefully) get it. Does anyone know how much the upgrade fee is? I’ll let you know how he gets on Thanks

Reply to #18088 @bobokitty download the DHL express app and add your address to open an account thus way you will receive exact notification from DHL of you passport journey, your PEX number probably will not work as DHL use a different tracking number

Thank you! Unfortunately nothing is coming up.. Perhaps it will tomorrow since I believe it was shipped out Friday…

@bobokitty hey, you will have to wait until you receive a notification from DHL. DHL is the courier that HMPO has contracted to send out passports overseas. I read some previous posts here and also got this info from the advice line on Friday. Mine was also shipped out last Friday, but when I called back Friday afternoon it was still sitting in their post room. Meaning it’ll probably be done on Monday! Give it a week I’d say to reach you. Until DHL actually collects the passport they won’t have any shipping and/or tracking information for you.

Hi @Bobokitty Congratulations...what a journey eh? I tried this very useful link kindly posted by @RayClarke for DHL which avoids account setting : A very helpful link for applicants from abroad to get a tracking number from DHL using their applications number https://www.dhl.com/gb-en/home/our-divisions/global-forwarding/help-and-support/hmpo-delivery-services.html. It brought up tracking info via my mediapad but not by accessing the site via my phone for some reason. If you sctoll through the section with regards to Live Tracking, select the dates from when you made your initial submission and current date, then enter your PEX number without breaks and minus the "PEX". For my application, I received the HMPO "Passport being Printed" message on 13th June but this wasn't collected by DHL until 16th June. From there I tracked its way over to France. Best of luck!!

I have tried tracking with application number, does not show anything Anywhere :(

Hi @bobokitty like I mentioned before you won’t find anything yet. DHL will send YOU an email with the details once it’s available. Please be patient, we’ve been patient this long 😄 it will arrive soon! I’ve been entering my PEX number like crazy into DHL tracking since Friday and nothing appears.. it’s because they’ve not created a waybill yet for us. Once it gets collected, scanned and shipped DHL will email you with the information! Don’t worry

On 23 June CYA wrote that the only guarantee of getting a passport more quickly was to wait six weeks and then with flights booked within 48 hours to attend at a passport office and that it worked for him and everyone he knows. He received a bit of abuse saying it didn’t work etc. However, I can confirm that it DOES indeed work as it’s just happened to my son who is off to Majorca tomorrow. So guys if you’re in the UK and your passport application has been received for at least 6 weeks and you’ve got proof of flights within 48 hours then you should be able to get it. They did ask for proof of accommodation but as he’s staying in my apartment they accepted that. Good luck everyone

@Nimmy have you received tracking info yet ?! Still nothing on this end!!! Starting to get worried

@bobokitty Hey! No I have not yet. But don’t worry, based on the previous posts here it seems like it takes around 3-4 days for a DHL pickup to occur from the HMPO, from the time the tracker shows our passports are printed. Fingers crossed it won’t take upto 3 weeks to receive our documents , but I’m sure it’ll be soon!

@Nimmy oh my!!! 3 weeks?! Ugh I am praying it doesn’t!!! We were really hoping to have it in our hands by end of this week or beginning of next 😞

@Nimmy just got the notification! It should arrive Friday!!! Fingers crossed !!!

Awesome ! I got a notification today to via my cellphone .. it shows eta July 4! Fingers crossed we’re almost at the finish line :D

@Nimmy excellent news!!! Will post once received!!!

Type: Child’s First Passport From: Singapore Method: Online Passport Office: HMPO Durham Our application tracking page previously stated this: Application being processed 3:59pm on 22 April 2022 Documents received 9:44am on 21 April 2022 < FedEx confirmed documents delivered and signed 1st April 2022 > Application received 10:58am on 29 March 2022 Identity details received 10:57am on 29 March 2022 Email sent to person confirming your identity 1:41pm on 28 March 2022 Ask someone to confirm your identity 1:01am on 17 March 2022 Application submitted 1:01am on 17 March 2022 However checking the status now the "Application being processed" line has vanished. The latest entry is just "Documents received". It has been 10 weeks since "documents received" already and no movement. We had travel planned/booked in May, we went through the whole upgrade process only to be told it is not available for overseas applications. We went through the "Emergency Travel Document" process with the Consulate but were denied, and then denied again on appeal. My son is eligible for a Chinese travel document, which we've already applied for and received in just two weeks. Now he needs a Visit Visa despite being British by birth. The whole situation is a bit of a joke now.

@Nimmy passport received today!!!! Now awaiting the ETA. Not sure what the hold up is with that either as I thought they were instant!!!

Great to hear people are getting their passports. We are currently at 19 weeks since application submitted, 11 weeks since documents officially received (after sitting in their mailroom for 4 weeks), 5 weeks since tracking shows our additional information was received. The passport is not needed for travel but the length of time this is taking is crazy. I am grateful that they only asked for a colour photocopy of my husband's other passport, not the original, as we travel to the UK in 4 weeks, but were hoping his passport would be here by then - and as it stands I can't see it ever arriving. My son's application is a couple of days behind his father's but is dependent on the same document and they do have his birth certificate and passport. I don't even feel as though there's much point in my husband phoning again as they will no doubt tell him the same thing they told him 2 weeks ago the last time he phoned.

Applied online April 7..sent documents to Durham same day, signed for on April 20 but not acknowledged until May 11..3 week wait!! Can't sell my house here in Greece...can't do anything until it comes...Does anyone remember Brian in The Magic Roundabout..? He's working in Durham 🤣

So we have pretty much given up hope now. Application submitted on 24th April to replace a lost passport. No update at all, every time we make contact with the customer support management team we are advised that it is being examined and if we have emailed the upgrade team (which we have done a number of times) then there is nothing more we can do. No reply from the Durham Upgrade Team even with support from our local MP. We are supposed to fly out to Cyprus on Monday, if no word by this afternoon we have no choice to change the date to next year. Jet2 require more than 48 hours before flying to change the date and the HMPO wont consider walk in visits until less than 48 hours before travel and even then it seems to be a lottery so we're not going to risk it! Very disappointing, but it is what it is!

Just land up at Durham Passport office as early as possible today (Saturday). I think they work from 8 - 1530 on saturdays. Go with a copy of your ticket. From my understanding, if you are more than 6 weeks after submission, they will consider upgrade - for more than 10 weeks it is a free upgrade and for others it is a paid upgrade. If everything else is ok, you will get your passport in 3-4 hours. Go to the office where it is being processed. That way, they can get things done locally quicker.