First child passport timeline

Thanks! I am worried :) I applied 6 April, now it's been 21 days since, and still not received it. Hopefully like your situation it will be 31 days, or 6-7 May approx. (First child passport) Thanks for your information!

Our first Child timeline below (Peterborough) Passport printed 7:05pm on 26 April 2022 Application approved 11:42am on 23 April 2022 Documents received 12:12pm on 5 April 2022 Application received 8:26pm on 20 March 2022 Tracker seemed to lag behind reality and was slow to update. Also we seemed to skip the dreaded 'processing' phase, and just spent 2 weeks on documents received instead. Most applications are probably more advanced than the tracker reveals. Calling 03300123193 was better than the widely published number, but the wait is long 30-60 minutes before speaking to anyone. There is some conflicting info on here about whether the upgrade service is available to 1st child passports, I confirm that it is :-) Good luck everyone!

Our first child timeline: Application submitted on 27th March Documents received on 5th April We then had to send our marriage certificate to verify names and have had nothing since. This was frustrating because there was no request for this during the application process - we would have sent otherwise. We fly on 12th May. Praying that we get the approval this week, otherwise it's looking unlikely we'll make our holiday.

We had to send marriage certificate off too. Ain't heard anything since as well. Have been upgraded now so fingers crossed but still looking unlikely.

I was contacted on 3rd April to send my marriage certificate. Sent and they received it on 11th April (as they signed for it), but still haven't heard anything so they have had the documents over 2 weeks. I fly on 22nd May. How long have people been waiting since sent their marriage certificate? Do you have to wait 10 weeks to upgrade?

I sent mine on the 5th of April. I check application update and it still says they havent received it. I phoned monday to apply for an upgrade and he said they received and scanned the certificate on monday even though nothing has showed up on the pex update. So strange

@impatient123 If you contact the passport helpline (if you can get through) today (28/04) as it’s 2 weeks before you travel you may be eligible for an upgrade. You need to email proof of travel & it’s £96 but we’ve had to do that for our Son’s first passport as we travel next week and we applied mid Feb and it wasn’t processing. We have to pick the passport up from our local passport office tomorrow.

@HL85 I may try that. Do you know the exact phone number to call? Thank you!

My Daughters First Passport. Passport printed 8:11am on 24 April 2022 Application approved 5:54pm on 20 April 2022 Documents received 9:04am on 6 April 2022 Application received 5:34pm on 18 March 2022 Identity details received 5:33pm on 18 March 2022 Email sent to person confirming your identity 2:58pm on 16 March 2022 Ask someone to confirm your identity 2:42pm on 16 March 2022 Application submitted 2:42pm on 16 March 2022 Delivered 28 April 2022

Hi @impatient123 I called yesterday at this number: 0300 222 0000 In the menu I pressed 8, then 3 (menu options) After that I was in a queue for 10 minutes and some woman answered. I told her this: I want to expedite my application process for a first child passport. Then she asked me my application number, and a reason. I said, to baptise my child in other country, and I have a ferry boat ticket to France on 7 May 2022. She will tell you what you need to do, you have to write an e-mail to the relevant Passport Office, in my case the London team: LondonUpgradeTeam@hmpo.gov.uk I can't upload the e-mail I sent because there is no option here, but I can put here my e-mail, and I also attache a PDF of my ferry boat ticket. Applicant details: Name Surname PEX 355 XXX XXXX Mobile number: 077XXXXXXXX E-mail: XXXXX@XXXX.com I need a passport expedited for travel on 7 May 2022 for child baptism in other country. We have a ferry ticket for France sailing on 7 May 2022, in the morning. I am willing to pay the surcharge for the expedite option and would greatly appreciate your help.

@cledan have you heard anything since? I have managed to speak to someone. They have my marriage certificate, still needs to be scanned on, and it's taking 3 weeks, they have had it 3 weeks on Monday, so hopefully it will be scanned on soon. Will the passport be sent soon after? I'm flying 22nd May so I go in 3 weeks

@lucyweb27 they were suppose to get back to me today. Ive been dealing with Liverpool Upgrade, then at 2pm Newport upgrade emailed me asking if my partner (who applied for the initial application of my daughter) could contact them. We did that. But havent heard anything since. My birtb certificate was sent on 6th april but they did t receive it till the 25th. My application update has t been refreshed as well. Not looking likely we will be going on holidays on Wednesday!

@Cledan sorry it keeps telling me that you've replied, but I can't see it

Hi, Liverpool requested my marriage certificate, they never acknowledged receipt of it (although I know it was delivered) 8 days after they received it my child’s passport was approved so they don’t always acknowledge receipt of the other documents requested. All in it took 37 days from application to receipt of passport - including sending more documents. Just wanted to advise of my timeline. Hope you manage to get it soon!

I fly 5th May. My sons passport application was sent with my daughters, hers came back in 4 weeks. They asked for our marriage certificate for his. They signed for it on March 31st and it hasn’t been uploaded. We were given all the details to upgrade on April 20th and have heard nothing! When I call they say they can’t help and I need to speak to a manager then transfer me and the line drops?! Can anyone help?

From what I've read the upgrade team only contact you 48 hours before you fly. So I hope that happens for you! There other numbers they say to use too that I've read. 0300 123 1973 and 01633285419, don't know if they are any better? It's awful and ridiculous what they are doing. Sent mine for renewal the same same as my sons first passport. Ive had mine since 5th April, but they have asked for my marriage certificate for his then nothing for 3 weeks! I fly on 21st May. Mine went to Bootle, his went to Peterborough. Keep us posted and I really truly hope they sort it for you

This is mine Passport printed 8:14pm on 28 April 2022 Application approved 7:56am on 27 April 2022 Called and emailed to chase it up 25-26th April Documents received 4:51pm on 7 April 2022 Application received 9:11pm on 24 March 2022 Identity details received 9:10pm on 24 March 2022 Email sent to person confirming your identity 8:05pm on 24 March 2022 Email sent to person confirming your identity 12:35pm on 24 March 2022

Out of interest desperate mama, who did you speak to and email? My 2 daughter's passports documents are signed for 3 weeks today. We fly on the 4th June and if it's taking 2 weeks after documents received to be approved, I feel like it's cutting it fine! Thanks

Which passport office was this?

Thanks all. We started the upgrade process last Wednesday/Thursday but have had no response yet. We fly in 9 days. My wife is calling every day but all they say is to send an e-mail, we’ll see if anything happens today after the bank holiday.

Hi All As this website has been a daily part of life for the past month,i thought id share my timeline for my childs first passport. This went to the bootle office. We travel on the 23rd May. Passport Delivered 5 May 2022 Passport printed on 4 May 2022 Application approved on 3 May 2022 Documents received on 13 April 2022 Application received on 3 April 2022 Identity details received on 3 April 2022 Email sent to person confirming your identity on 2 April 2022 Ask someone to confirm your identity on 2 April 2022 Application submitted on 2 April 2022

How do you know what office it has went to?

@utz07 That's actually quite impressive turnaround, considering the situation. I also applied for my child's first passport at almost the same time ,but my timeline is a different story: Documents received: 19 April Application received: 3 April Identity details received: 3 April Email sent to person confirming your identity: 3 April Ask someone to confirm your identity: 1 April Application submitted: 1 April 2022 After 19 April's Documents received email, weirdly yesterday on 4 May, I received the same email saying Documents received.

This gives me some hope! How long between sending your documents and the application tracking updated that they had received them? Royal Mail tracking shows mine as delivered a few days ago but nothing updated on my application timeline yet...

@katiecops Documents delivered on 6 April as per Royal Mail tracking, but the timeline updated on 19 April as documents received. So it took a couple of weeks.