Liverpool

@malc1 So odd how yours is behind. Hopefully it shows up soon.

Lauraf1991, I would ring again tomorrow and see if they say the same, as surely if it's waiting to be printed then it's been approved and technically should be showing on you application

First application progress so far documents were actually delivered and signed for on 23 Feb. Documents received 9:04am on 5 March 2022 Application received 8:30pm on 21 February 2022 Identity details received 7:59pm on 21 February 2022 Email sent to person confirming your identity 7:35pm on 21 February 2022 Ask someone to confirm your identity 7:32pm on 21 February 2022 Application submitted 7:32pm on 21 February 2022

Just got the email that my new passport is on its way! Hoping it will arrive by Tuesday! I rang them almost every day for the past week so I think they must have gotten sick of the calls and sped it up (haha!). Fingers crossed for everyone waiting

The documents for my sons application have turned up before the passport! Is that normal?

So pleased for you bettydove1! I rang again this morning and got nowhere. I’m still waiting for the progress team to call. Hope it arrives in time!

Hello new member here to calm some nerves (hopefully!) my 1 year old darling daughter ripped my passport up last month and unfortunately I did not realise you could fast track a damaged one. anyway to little to late I had already sent my old passport off before I realised my mistake! hey ho.. We are due to travel to Dubai on the 17th of March for my wife's 30th birthday (the trip has been booked for ages!) Application submitted 7:30PM on 10 February 2022 Application received 7:31PM on 10 February 2022 Documents sent 1:30PM on 16th February 2022 Documents received 10:11AM on 26 February 2022 Application approved 12:57AM on 5 March 2022 Travel agent has said Monday 7th / Tuesday 8th is the latest we can change the holiday. anyone have any advice or an idea of when I Should expect to receive my new passport?? really really panicking now. I have phoned them 50 times over the last few weeks and sent a letter explaining situation! thanks, Andy

Incase this is useful for anyone, this is the timeline for two applications I made recently that both went to the Bootle office: ADULT RENEWAL Passport received 5 March Passport printed and sent 2:14pm on 2 March 2022 Application approved 10:44am on 1 March 2022 Documents received 3:52pm on 18 February 2022 Royal Mail Tracking – Signed for 14 February Application received 11:38am on 11 February 2022 Application submitted 11:37am on 11 February 2022 CHILDS FIRST PASSPORT Passport received 5 March Passport printed and sent 1:15pm on 4 March 2022 Application approved 10:40am on 3 March 2022 Documents received 9:16am on 23 February 2022 Royal Mail Tracking- Signed for 16 February Application received 10:08pm on 14 February 2022 Identity details received 10:07pm on 14 February 2022 Email sent to person confirming your identity 8:46am on 14 February 2022 Ask someone to confirm your identity 8:32pm on 13 February 2022 Application submitted 8:32pm on 13 February 2022

Another day goes by with no update. But I did receive a reply from the passport office to the first email I sent on Feb 22nd saying my passport is currently being looked at and they will be in touch if they need anything else. I feel like I’m banging my head against a brick wall. And still nothing from the progress team. Application submitted 7th February 2.04pm Application received 7th February 2.05pm Documents received 18th February 2.45pm Application processing 21st February 9.31am

Lauraf1991 - when do you need your passport for? The gentleman I spoke with on Thursday said that it's taking 20 days for application being processed to being approved. My son's has been processing for 18 days now, not sure if the examination department is open today. Is frustrating when they are approving applications made after your though, glad others are being approved faster and they don't have to go through the stresses we are facing

I needed it for Thursday - so I’ve already lost £300 on flights. I just want to know if I can book for the week after so I get half my holiday with my family. But I have been on the list for a call from the processing team since Monday and nobody has rung. Mine was a standard online adult renewal so I don’t know what they’ve even been processing for 2 weeks. Literally nothing has changed and they’ve had my documents since 18th Feb.

We have had some progress. 1 of the 5 is now being printed! Still 2 that have been in processing since Feb 16th, hoping to hear about them this week? The other 2 still haven't made any progress. I remember doing my passport back in 2012, paper form and it was done and back within 12 days! How times have changed.

Finally got through to the progress team. Apparently my application was only passed to an examiner on March 4th, and my old passport was tracking as lost. I’m due to receive a callback from the conveyancing team tomorrow to discuss the options as it’s sadly very unlikely I will get my passport in time for my Thursday flight.

LKT1990 - my son's first passport has been processing since 16th February, and I am hoping to hear back by latest Wednesday as it's taking 20 days to be seen once in processing, well that's what the gentleman told me on Thursday. I need it for the 4th April. The other 4 passports I have done, 3 renewals and 1 first child's passport have all come back within 3 weeks. Lauraf1991 - fingers crossed they can do something as surely that's there fault, and it's not like you haven't rang loads, and now they just tell you this

Can anyone advise me on the right phone number to ring the Bootle office? I want to speak to someone about the status of my application please. I've got the general number for HM Passport office is it just that one that we have to call? TY

0300 123 1973 is the number I have but they take forever to answer and ultimately can’t do anything it would seem. You’re better waiting for a callback from the progress team. Still nothing on my application.

Lauraf1991 - you had the phone call yet? Passports shouldn't be taking this long. I need to send my marriage certificate in but I can't till they email me with where to send it and that's only when an examiner views the application. Need it 4 weeks today 😭

Anyone have experience with TNT? Said it was printed on thurs and sent on Saturday 8am but haven’t received a tracking no. and unable to track using application no. on their site…. Wondered if people who had gotten their passports got a tracking no. or any info about delivery! many thanks in advance

I tried the call centre several times and they can't help at all. Here's the timeline so far, the supporting documents were delivered on 1 February but only logged on 23 February. Application history StatusDate Application being processed 11:11am on 28 February 2022 Documents received 9:53am on 23 February 2022 Application received 10:10am on 31 January 2022 Identity details received 10:10am on 31 January 2022 Email sent to person confirming your identity 7:23pm on 30 January 2022 Ask someone to confirm your identity 7:19pm on 30 January 2022 Application submitted 7:19pm on 30 January 2022

Pusinky - that's strange as my documents were delivered on the 1st Feb too, and they logged them on the 10th with application processing from the 16th. They are saying 20 days for them to go through the processing stage. Bettydove1 - I never got any tracking emails or texts but could track with application number from 24 hours after the passport was printed and sent

aha! thank you! was getting rather worried at the lack of tracking no. but that seems to be standard for some reason…

The first passport I had done, I didn't even realise was out for delivery till I got a text about missed delivery, so from then I checked myself after 24 hours have been printed and sent

Hi all, applied for an adult renewal on 3rd March. Sent off my old passport the next day (to the Bootle office). I’m going away on the 4th of April… realistically what are my chances? Average on here says 20.92 days so based on that I should be fine but from the things I’ve read here, I’m thinking I’ve made a terrible mistake. Could I fast track at the last minute if it comes to that - anyone successfully done it?

Pavilion89 - I wouldn’t risk it. Personally I’d recall the documents and book a week or in-day slot. I phoned again today and they refused to put me through to processing despite my lack of callback. I called Bootle directly and a nice man told me that my passport was with an examiner (it’s the second time I’ve heard this). Waited all day and nothing has happened. Was due to fly Thursday - left 5 weeks for my passport to be renewed. Absolutely no hope of making that flight. I’ve filed a proper complaint now, given them a 0 in their survey and sent a complaint to the ASA saying it’s unacceptable to be telling people on an IVR that a standard renewal is typically taking 4 weeks, when that’s clearly not the case.

How can I recall the documents? Is there a form I need to fill out somewhere or is it just a case of phoning them?