Liverpool

Package + Delivery Time of 18 March 2022 appeared on the TNT tracking today, 17 March 2022.

Forgot to mention that found out about the above from checking the TNT link every few hours, not from a TNT SMS or e-mail

Forgot to mention that found out about the above from checking the TNT link every few hours, not from a TNT SMS or e-mail

What format did you enter your application number in to the tracking please? I don’t know whether you need the PEX in front, spaces between the groups of numbers, or if it makes no difference.

@ pavilion89

Anyone know the number for the Bootle office? Assuming it’s different to the Liverpool office?

Bootle is Liverpool.

@ jellyj4

What format did you enter your application number in to the tracking please? I don’t know whether you need the PEX in front, spaces between the groups of numbers, or if it makes no difference.

From the TNT tracking website:

Thank you jms, so it looks like anything goes 👍🏼

Hi Kelso, It just turned up. It was scheduled to arrive tomorrow (18th). No signature required - just posted through the door!

No signature required – just posted through the door!

They do say on TNT passport website that if there's a letterbox, they will post it through if there's no one home.

Hi Everyone, thanks so much for all the updates you are posting, got me both terrified and hopeful but at the end of the day it makes the journey easier together and gave me lots of ideas what else I can do to get the passport, such as knowing that having an email confirmation about returning the supporting documents means nothing and it's better to send a letter, which I did immediately. Just wanted to post here a note to possibly give you some hope. I applied 23rd Feb for my child's renewal. They got my supporting documents on 25th Feb, not marked until 14th March (after I actually called and third time I called someone actually bothered to take my details on the Advice Line). Documents received about 30 minutes later although it's hard to say if the call made a difference or it was a coincidence after 17 days wait! In the last three days I called (still waiting for a call back from the customer services), submitted an online enquiry (still waiting 48 hours later), send them a letter (only yesterday so they haven't received it yet) and wrote to MP in the act of desperation (but he also hasn't received it yet as it was after office hours last night). Holidays booked for 30th March and they have my daughter's Polish passport on which I was hoping to travel, naively thinking they would return it first. Anyway, received the 'application approved' last night (after 3 days after documents received) so feeling a bit more hopeful now. Fingers crossed 11 days will be enough to print and post the passport! So if yours is straight forward application, there is a chance it will be approved quickly. Best of luck Everyone and thanks for sharing your journeys.

Has anyone else had a photo rejected? How long does it usually take from rejection to approval? :)

Amy93- when my photo and my son's photo was rejected, it took 2 days for it to go to approved.

Jespop30 - Ah okay thank you! We're on day 2 today, so fingers crossed! Have you had progress on the ones you're waiting for?

Amy93 - I have my fingers crossed for you. No update yet, just that as it's in examination it's only a matter of time, which doesn't help me really. It's the no up dates for 4 weeks that is driving me insane.

Jespop30 - Thank you so much x Oh no still?! They need to get a move on! I'm guessing they're not much use on the phone either :/ Hope they sort it out for you soon. It's not on is it.

Amy93 - it's even more annoy because all the other I have done this year, came back within 3 weeks, and his had been processing for 30 days now.

Update: Passport delivered this morning. No TNT text or email but I check their website with my reference number periodically and it appeared on their last night. Delivered this morning. Sent to printing and delivery on 14th March. Hoping for positive updates for you all today as I know how frustrating it is 🙂

Jespop30 - 30 days is a joke :( It’s so unfair the way they manage this process. Magnic- that’s great news for you!!! Woo!

Timeline in case it helps anyone else (I found this site incredibly helpful so thank you all) Passport printed and sent8:49am on 14 March 2022 Application approved11:49pm on 10 March 2022 Documents received4:21pm on 15 February 2022 Application received11:31am on 7 February 2022 Identity details received11:31am on 7 February 2022 mail sent to person confirming your identity1:23pm on 6 February 2022 Ask someone to confirm your identity1:14pm on 6 February 2022 Application submitted1:14pm on 6 February 2022

Magnic - so pleased for you. Amy93 - it's a joke even more so as I applied when the timeline was 3 weeks turnaround. I still have 16/17 days so it may still arrive, but hope is fading fast.

I have applied on 23rd Feb my application been approved on the 12th March ans since then did not hear back ... No printed ans sent notification ... I don't know what happened, because usually this notification does appear same day or the day after when your application is approved !!!!

So after assuming my passport application was with Liverpool. As I sent my documents there I have just spoken to the passport office and they have said my application is with Peterborough. It’s now been two weeks in processing. Very doubtful I’ll get my passport by the time I need to fly now

Stephanieella this exact situation happened to me. I sent my passport to Liverpool and it was transferred internally to Peterborough. Mine has been in processing for 11 days. I need mine for a visa application to work abroad. The whole thing is shambolic. If there was any kind of transparency when I applied I would have paid the extra for the fast track passport. The turnaround was three weeks when I applied, I'm now entering week seven.

That’s terrible. I’m the same applied when it was three weeks. They said to send a letter. But where am I supposed to send it. Liverpool or Peterborough. It makes no sense. They could at least update us to let us know the processing office has changed.

Hi all, been monitoring this board for a few weeks now. Applied for 2 passport renewals - 1 adult and 1 child. Experience couldn’t be more different from 2 different offices. Both applications sent 22/2. I received the adult one in the post today 18/3. Took 2 weeks to acknowledge my document as received and they said TNT had it around 1 week before they actually did. Overall though can’t really complain with a 1 month turnaround. TNT didn’t provide a tracking number but once showing on their website they delivered in 2 days. Child renewal is a whole different story. Been frozen at the document received stage since we applied on 22/2. Only today after about our 5th call did we actually get informed that on 7/3 they rejected my daughters application. Nothing showing online and all prior calls just got told wait the 10 weeks. They can’t tell me why it’s been rejected, if the original person needs to respond, when we will hear back so another person can complete the identity verification checks or anything. Due to fly 3 weeks tomorrow, so will be spending the weekend looking to reschedule as they are incompetent beyond despair. The attitude of some of the people on the calls is disgraceful. Wouldn’t get away with such terrible service in the private sector. Clear as day there is no accountability or any desire to actually help you, as no consequence to providing a bad service. Hope others have more success than we did. Thanks Liverpool

Seems our passports were in close proximity:

magnic's: Passport printed and sent 8:49 am on 14 March 2022 Application approved 11:49pm on 10 March 2022

Mine: Passport printed and sent: 14 March 2022 08:50am Application approved: 11 March 2022 1:28am

+ Mine was delivered just now. No TNT e-mail, no SMS, just pure relief! Courage!

Got through to the Liverpool office this morning… my passport has bounced around to three different offices because I renewed early (I wanted the picture changed). Then had this dreaded update afterwards… Application being processed 11:42am on 18 March 2022 Documents received 9:38am on 10 March 2022 Application received 8:59pm on 2 March 2022 Application submitted 8:59pm on 2 March 2022 I’m not feeling very hopeful that I’ll get it for the 4th April, considering it hasn’t been automatically approved like others have.