Peterborough

Finally got my adult renewal passport, 78 days later & with 9 hours to spare to get my travel visa! Submitted: 25/04/22 (via hard copy Post Office check & send) Received: 13/05/22 (text from HMPO) No other texts received about docs reviewed, approval Printed: 7/7/22 (notified by email) Sent (via TNT): scheduled delivery 9th, rescheduled 11th, rescheduled 12th, rescheduled 16th! (TNT did, not me) I finally picked it up from the TNT depot in person at 3pm today. What TNT don't tell you is that you can pick up your passport in person from the depot (if you can get to it, and you need to bring photo ID and proof of address) BUT you need to get through to the customer services team on 0345 6080630 the day before to ask to do this (just keep saying customer services person to the annoying bot) because apparently they need 24 hours notice. When I asked, the TNT depot manager said they have alot of new delivery drivers, who aren't trying that hard to find addresses - so the delivery dates just get rescheduled again and again, if your home is not easy to find or access (like mine). I also wrote to my MP, emailed contact/complaint forms to HMPO, and regularly called their Advice Line to ask for an upgrade. My MP said he did contact HMPO on my behalf. I never heard back from the Peterborough Upgrade Team (no acknowledgement of email or call). The only apology I received in the whole of this horrible experience was from the very last TNT customer services agent today, who confirmed the in person pick up. Best wishes to those waiting for passports - my thoughts are with you.

How do I know which is my passport processing office please? Is this necessarily be the one nearest to my postcode? I am waiting for 15 weeks and have requested on 15-June to process on compassionate grounds and send the evidence to Durham. That didn't progress my application. Today again I submitted on compassionate ground but this time the HMPO staff suggested to send evidence to Peterborough. I am very confused and stressed and want to know which is my correct passport processing office. Kindly help if anybody knows how to find. Many thanks.

Hi everyone, I have found this forum very helpful and have a couple of questions if anyone could help - - do I need to print out the proof of travel or will the accept the evidence on my phone? - the advisor on web chat I have spoken to today has said I can not go to a passport office to collect my passport as the upgrade is in process however I have heard nothing from the upgrade team - should I still go to the office anyway? - my passport is being processed in Glasgow but my nearest office is Peterborough, can I still go to this office? Sorry for the long message and thank you in advance - this is so stressful and I don’t know where to go for help!

Hi, I’m hoping someone can help. We fly next Wednesday 17th August and we’re still waiting for one passport. Documents have been received at Peterborough. If we go to the office next Tuesday (the day before we travel) it will be 5 and half weeks since we applied. Will we get sent away or is there any possibility that they will consider seeing us? Thanks from hopeful 🤞🏻

Type of Application: Adult Passport Renewal Passport Office: Peterborough Submission Date: 2022-12-11 Date Received: 2022-12-16 Overall Experience: 5 Star – Very Easy Comments: 11/12/22 – Application online to change name 12/12/22 – posted 24hr tracked change of name proof docs at 1pm 14/12/22 – 9am – Royal Mail tracker shows docs rec'd at HMPO 14/12/22 6pm text from HMPO confirming docs recd 14/12/22 6:15pm – text from HMPO confirming approval for passport & passport being printed 15/12/22 00:53 – email confirming passport is printed & will be sent 16/12/22 06:15 – text from TNT confirming delivery scheduled for today 16/12/22 10:25am – passport arrived Amazingly quickly given the postal strikes & it being the busiest time of year for posties!

Type of Application: Adult Passport Renewal Passport Office: Peterborough Submission Date: 2022-11-27 Date Received: 2022-12-19 Overall Experience: 4 Star – Easy Comments: Posted old passport on 28/11/2022 via Royal Mail Special Delivery 1PM but they lost the package ! Logged the passport as "Lost" on 06/12/2022 and had to ring the Passport helpline to update the application with the lost reference number. This then became as Lost passport application Application history Status Date Passport printed 5:46pm on 15 December 2022 Application approved 12:12pm on 15 December 2022 Documents received 11:01am on 12 December 2022 Application received 5:29pm on 27 November 2022 Application submitted 5:28pm on 27 November 2022