Recent UK Passport Applicant Timelines

After a stressful start Once organised was was a quick delivery

Passport application questions (online) were at times vague, confusing or poorly written. In particular, questions asking for my parent’s surname did not specify whether a current legal surname or maiden name were required. I therefore subsequently found out that I needed to supply a marriage certificate to confirm my parent’s name change, as the application form did not ask for her maiden name. I also only found out this information after preemptively asking the HMPO about it and clarifying what legal surname they required. Communications from HMPO were automated and also not well written. For example, I received an email that caused me concern that HMPO had lost one of my important documents, but the issue was actually something else. Overall the process was fairly quick and smooth, except for the issues mentioned above. I contacted the HMPO website via the online enquiry form multiple times and received a response usually the next business day (and the responses were mostly helpful and answered my query).

Initially thought it was a renewal as I’d had a UK passport 85-95, but realised it was not so had to send additional information ( my birth certificate)

19th Feb - Application for renewal 20th Feb - Old passport sent via special delivery 23rd Feb - Passport received at office 24th Feb - Passport approved and printed 25th Feb - New passport delivered Applied online, paid for standard renewal no fast track.

I found the process quick and easy, though they did ask for proof of me living in the UK as a child, and had nothing, as immigrated when I was 12. But a quick phone call to HM Passports sorted this out, and was approved, printed and sent on the same day.

I found the process quick and easy, though they did ask for proof of me living in the UK as a child, and had nothing, as immigrated when I was 12. But a quick phone call to HM Passports sorted this out, and was approved, printed and sent on the same day.

Very fast considering submitted only a month before rule change. Took a week between the tracking showing the documents were delivered and saying received in system. After that though only another week to be approved and printed and less than a week to reach me in Sydney.

Very fast. Great service. Only had to submit old passport (2years expired) and photocopy of all pages of Aussie passport.

So fast !

Used photo booth in nearby supermarket to get code, submitted with application online on Friday and sent old passport same day. Passport received at HMPO on Monday, approved printed and dispatched on Tuesday, received by me on Wednesday. Excellent communication every step of the way by SMS and email. Very happy with the service. Could not have been faster.

Ordered 19th and will be delivered the 25th feb

Applied online 23 Jan Docs sent 26 Jan Docs arrived 12 Feb (Sent express international courier. Sat in Auckland for a week then various locations visited before arrivall in UK) Approved & printed 19 Feb Received passport in NZ 25 Feb

Not happy with the photo part. No matter what I did passport office not happy. Spent $23.00 at post office and had to submit several times before accepted even though done to British specifications. My supporting documents have been redirected as I am away from home. I rang DHL and they said they would send me an email so I could redirect. Hey didn’t.. not happy about that.