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Frequently Asked Questions

You can contact us using the form below or read some of our most commonly asked questions.

Q. Are the times shown calendar days or business days?

A. The times shown are calendar days so include weekends.

Q. Do you know how long my passport will take ?

A. We crowd source data from people that have received their passports. We have no link to Her Majesty’s Passport Office

Q. Is the number of  days counted from when you send/submit your application or when HMRC receive it?

A. The number of days is counted from the day your send/submit your passport until the day you receive it.

Q. I have been waiting a long time for my passport. Who can I speak to ?

A. You can contact HMPO here

Q. How do I turn off the browser notifications?

A. If you are getting any browser notifications you can switch these off by following the steps on the links below for your browser:

Google Chrome

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Get in touch

If you would like to find out more about how we calculate the average passport waiting time please get in touch and we will be happy to answer any questions. Are you a travel company and would like to partner with us we would also love to hear from you.


We are an independent website and have no link with Her Majesty’s Passport Office. Therefore we are unable to answer any questions about your application.

    If you have any problems sending from form you can email us