Applications whilst locked down

As an update, I finally heard something about my application (First adult passport, applying from the US) which has been processing since 26/5. On 23/6 I received an email from someone on the Overseas applications team saying I need to send proof of name change for my mother since her name is listed different on my birth certificate compared to her marriage certificate to my father. Was nice to actually get something other than a generic email - now I have to get a marriage certificate from her previous marriage which will be fun since all of the offices in Chicago are closed due to COVID - oh well!

@JamoUse same thing happened to me. Took 3 months for them to reject my 4 month olds photo even though it was approved online! Submitted a new one yesterday am and by the evening it had been approved and application approved. Hopefully I’ll get it through soon now!

Just received my new passport, 1 week 1 day since I applied. VERY happy with that!! Durham office

What it an online application?

Online adult renewal

Just received the passport for a child renewal. This was through the Peterborough Office, 19 days in total so not bad. Passport Received 26th June 2020 Passport Printed & Sent 24th June 2020 Application Approved 22nd June 2020 Application being processed 17th June 2020 Documents received 11th June 2020 Application received 7th June 2020 Identity details received 7th June 2020 Good luck everyone!

There seems to be no rhyme or reason for the way passports are being done. We sent to the Glasgow office. Here is the timeline of my mums new passport so far: Applied online: 18th June Documents sent: 19th June Documents acknowledged: 24th June Application approved: 25th June. Just waiting for it to be printed and sent now then will update. We are due to go away on 5th August so was quite nervous. Definitely think people who have been waiting weeks should get in touch with their MP if twitter hasn’t helped.

I have emailed our local MP last night, they have already responded to say they will look into it so fingers crossed it helps! I applied for sons renewal 23rd May, in processing since 3rd June, the old passport was sent to Peterborough but have been advised Newport are dealing with it, not sure on their processing times but still waiting and getting worried now!! It’s so frustrating as I, like most, didn’t apply earlier as was sticking by the rules and advice from their website to not apply?!

1st child passport to Durham. Application received 13th May. Docs received 22nd May. Processing 28th May. Approved today - 26th June. This was after 3 direct messages on Twitter begging for help.. hopefully passport should arrive next week so if we do have to go away, we can.

1st child passport to Durham. Application received 13th May. Docs received 22nd May. Processing 28th May. Approved today - 26th June. This was after 3 direct messages on Twitter begging for help.. hopefully passport should arrive next week so if we do have to go away, we can.

So finally we got to speak to a passport officer. We need to send a letter confirming that my partner and myself are still together. The hold up has been since my partner applied back in 2015 she has been allocated as the responsible parent. She has had to sign a letter and send his birth certificate to back up the application. Asked if I could hand deliver it and lassie said you could try. So went down to the Glasgow office and it’s closed but could see staff so chapped the door asked to hand it in, told nope go put a stamp on letter, post it in the post box 25 yards from the entrance and they will get it in the next 7 working days And then match it up. Dunno if that will send me back to the back of the queue woman doesn’t seem to think so but it’s know a case of wait and see but Glasgow are working to date order she did confirm and they are due to get 50 more staff back next week from the DWP side of things!

Adult Replacement/Renewal - Newport Office Passport printed and sent 8:26am on 26 June 2020 Application approved 10:27am on 25 June 2020 Application being processed 12:40pm on 22 June 2020 Documents received 10:09am on 19 June 2020 Application received 5:58pm on 15 June 2020 Application submitted 5:58pm on 15 June 2020

Does anyone know if these passport offices work on a saturday? Thanks

eventually got through to complaints today who have apologised and dont know why me new photo was not reviewed within 24 hours.They are saying it will be done by monday now. If not the guy gave me his direct number to call him on next week. So far its been 104 days and counting for a 1st child passport sent to Liverpool before lockdown... Application history New photo received 1:30pm on 12 June 2020 Photo rejected 9:40am on 12 June 2020 Application being processed 3:08pm on 18 March 2020 Documents received 11:44am on 18 March 2020 Application received 9:22am on 14 March 2020 Identity details received 9:22am on 14 March 2020 Email sent to person confirming your identity 9:13am on 14 March 2020 Ask someone to confirm your identity 9:08am on 14 March 2020 Application submitted 9:08am on 14 March 2020

@ao234 girl told me today most offices are working 7 days a week

Did you get through to complaints on the phone? I’m waiting for a call from them but have t heard back.

Great, thanks

Yeah i asked to be transfered and was put straight through no callbacks and no delays.

After a desperate time, thinking the baby and I would have to stay behind while the rest of the family went on holiday without us, baby's passport arrived today. Contacting my MP was very effective. Would it have been processed in time anyway, i'll never know.. Passport received 26 June Passport printed and sent 11:33am on 24 June 2020 Application approved 8:12pm on 22 June 2020 *Messaged MP, asking help* 17th June *Messaged on Twitter, to get standard response..* 15th June Application being processed 1:23pm on 27 May 2020 Documents received 12:40pm on 26 May 2020 Application received 10:43am on 21 May 2020 Identity details received 10:43am on 21 May 2020 Email sent to person confirming your identity 9:52am on 21 May 2020 Ask someone to confirm your identity 9:49am on 21 May 2020 Application submitted 9:49am on 21 May 2020

Hats which office was this do you know? I’ve contact my MP last night too so fingers crossed!

Adult paper renewal with name change using the post office check and send service. Application sent along with docs 21st May Confirmed by Passport Office received via text on 1st June Confirmed new passport printed via text 23rd June Delivered via TNT today 26th June.

It was Newport MrsM

Thank you! My sons is there so that gives me hope! Enjoy your holiday

I know the passport offices are open over the weekend, but has anyone noticed if applications are actually approved on a Saturday or Sunday?

I wish i’d have read this forum last week! Familiar story, booked a holiday in December last year for August this year. Thought for sure it would be cancelled, until last week when we started hearing about travel corridors. So looks like our flight to Turkey 01 August may be on. Submitted via paper form Check and Send at the Post Office on Wednesday 24 June. We only have the 9 digit code, so can’t even track it online yet. I see today the average wait time for a childs first passport is 37 days. From when we submitted it to our flight date is... 37 days! We think it’s gone to the Liverpool office. I am not hopeful, at all.