Due to the current situation the passport office has stated they are working with a skeleton staff. Therefore processing times are taking longer than normal. The date shown on our site is an average of the last 30 days so may include data from applications sent before lock down.
Post your experiences here for applications made since lock down to give others an idea of current situation.
Stay safe everyone.
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Applications whilst locked down
andy · 29 Apr 2020, 06:54
Replies (689)
There are a lot of replies about passport renewal and first time applications, but does anyone have experience applying for a passport after losing it? My friend lost her passport last year and only applied for a new one a few days ago, we're meant to be going on holiday on the 27th August. Does anyone have experience with how long this takes compared to other types of application?
My application, sent to Durham. Adult renewal:
Passport arrived today 01/07/20.
Reason for delay was TNT kept going to a similarly named street. I had to make a complaint to have it arrive. Doesn't really matter as my holiday has been cancelled. 😂
Passport printed and sent 9:35am on 10 June 2020
Application approved 10:49am on 9 June 2020
Documents received 12:41pm on 5 June 2020
Application received 1:31pm on 28 May 2020
Application submitted 1:31pm on 28 May 2020
Mine was a replacement as my dog decided to eat mine, started process on the 18th may and approved on 30th June
@jamouse guessing readings not a strong point for you fella, application was submitted on the 3rd... thanks for letting me know we have left it late tho really constructive....course being self employed and my wife being cabin crew so on our ass during the pandemic...please forgive us for letting it slip our mind....your right some have waited 100 days some have waited 14 doesnt make it right, completely understandable if every single persons application is held up but to have no consistency is a shambles
First Child Passport Application :
(Contacted my local MP the morning of the 1 July 2020 - They got back to me within 30 minutes letting me know they have emailed the passport office.)
Application approved
12:38pm on 1 July 2020
Application being processed
12:53pm on 25 June 2020
Documents received
9:02am on 25 June 2020
Application received
11:13am on 18 June 2020
Identity details received
11:13am on 18 June 2020
Email sent to person confirming your identity
10:54am on 18 June 2020
Ask someone to confirm your identity
10:47am on 18 June 2020
Application submitted
10:47am on 18 June 2020
@wittcomb - its all good and well submitting your application on the 3rd but if the passport office are still waiting for your supporting documentation nothings getting done. Your documents weren't received until 11th June and subsequently your application didn't move to 'Application being processed' until the 12th June.
Its very good of you to raise the issue of other people affected by long wait times with your MP - i'm sure people affected by long wait times will be grateful. Perhaps forward planning might be something you can look to improve going forward.
Just had a text and email to say my first child’s passport has been approved, just waiting for it to be printed. Sent to Durham, and been in processing since 10th June after receiving application on the 27th May.
I just received a text to say that my adult renewal (sent to Durham) has been approved!!
Started to process after receiving documents on the 1st June so 1 month in total.
I did use twitter as well a few times to chase them so wondering if that did help?
Major relief for me now just waiting to receive it!!
Good luck to all those still waiting, hope you get some success soon
@jamouse sent my docs same day and were received the day after fella... thanks for the advice maybe you could work on picture taking skills moving forward
Adult renewal (with a name change) just for reference:
Application history
Passport printed and sent 2:23pm on 1 July 2020
Application approved 12:28pm on 30 June 2020
Documents received 12:53pm on 29 June 2020
Application received 1:17pm on 20 June 2020
Application submitted 1:16pm on 20 June 2020
@hez glad you have yours sorted.
This is my frustration no logically order to how they are being processed. My minds blown
Doesn't seem to be any logic does there. Suddenly realised my wife's passport was expiring end of June and we have a family holiday booked first week of September all going well.
Saw on here regarding the delays and also given she hadn't changed her name on her passport since we got married thought that might add some complication into it, but for some reason it has sailed through!
We also applied on a Saturday (20th) and missed the cut off for next day delivery on the documents, so they sat in the post office until Monday 22nd and were signed for on Tuesday 23rd. So that added a delay of a couple of days to it as well.
Bizarre!
Crazy stuff mate
First Child Passport from start to finish, Durham Office.
Just awaiting the arrival of the passport now. Fantastic services provided by HM Passport.
Passport printed and sent
9:51pm on 1 July 2020
Application approved
12:38pm on 1 July 2020
Application being processed
12:53pm on 25 June 2020
Documents received
9:02am on 25 June 2020
Application received
11:13am on 18 June 2020
Identity details received
11:13am on 18 June 2020
Email sent to person confirming your identity
10:54am on 18 June 2020
Ask someone to confirm your identity
10:47am on 18 June 2020
Application submitted
10:47am on 18 June 2020
Child renewal (u12), online application approved within 32 days. Here’s my timeline:
Submitted 31/5
Received 31/5
Documents received 08/6
Processing started 09/6
Advised via Twitter that it had gone into examination 01/7
Approved 02/7
Like many, I have been anxious due to the long time delays experienced by others, and perplexed when passports have bypassed mine, moving swiftly to approval.
From my experience, and what I have read here, the HMPOs definitely seem to be speeding up, and are hopefully well on their way to clearing the backlog created Pre and post Covid. Stay positive all. This forum will hopefully keep your hopes up!!
Durham First adult passport
Apparently, the application will take longer to process as interviews are currently suspended. I wonder how much longer it’s going to take until everything is completed.
Application being processed: 29 April 2020
Documents received: 17 April 2020
Application received: 13 April 2020
Identity details received: 13 April 2020
Email sent to person confirming your identity: 13 April 2020
Ask someone to confirm your identity: 13 April 2020
Application submitted: 13 April 2020
First Child Passport - Durham
Application being processed – 12 June 2020
Documents received – 11 June 2020
Application received – 4 June 2020
Identity details received – 4 June 2020
Email sent to person confirming your identity – 3 June 2020
Ask someone to confirm your identity – 3 June 2020
Application submitted – 3 June 2020
We’ve not booked anything yet but we’ve found somewhere for 23rd August, not sure whether to take the risk and book it hoping it’s plenty of time for the passport to arrive.
Slightly more detailed timeline.
Passport office: Durham
Application: Online
Passport printed and sent 1 July 2020
Application approved 29 June 2020
Application being processed 18 June 2020
Documents received 17 June 2020
Application received 12 June 2020
Identity details received 12 June 2020
Email sent to person confirming your identity 11 June 2020
Ask someone to confirm your identity 11 June 2020
Application submitted 11 June 2020
I was able to start tracking the package on the night of 1st of July with passport application number without spaces and three letters in front at this address: https://delivery.tnt.com/tracking
It gave me the delivery date: 03/07/2020 with the following scans gradually added:
01/07/2020 - Hub Unitised
03/07/2020 - Driver Collection
03/07/2020 - Driver Delivery
Once delivered, there is a picture of my door there too. It was put trough the door mail opening. Came in a passport sized white Home Office Envelope, which does not seem to have any of the tracking numbers from TNT of HO on it. Some other barcode and number.
Still waiting for the supporting documents to be returned. Passport is the new kind (very dark almost black blue).
Child renewal: (Durham)
(had also sent a DM to the passport office on Twitter on Wednesday (48 hours before this post) although no reply received)
Application approved 2:29pm on 3 July 2020
Application being processed 7:17am on 11 June 2020
Documents received 7:33pm on 10 June 2020 (these were signed for by the office on 5th June)
Application received 8:32pm on 2 June 2020
Identity details received 8:32pm on 2 June 2020
Email sent to person confirming your identity 3:25pm on 2 June 2020
Ask someone to confirm your identity 3:21pm on 2 June 2020
Application submitted 3:21pm on 2 June 2020
Beckyeb how old are they as if over a certain age have to have a interviewed
Application history
Child Renewal overseas application sent to Liverpool Office.
Passport printed and sent:
3:09pm on 3 July 2020
Application approved:
7:59am on 3 July 2020
Application being processed: 10:13am on 15 May 2020
Documents received:
1:29pm on 11 May 2020
Application received:
5:18pm on 30 April 2020
Identity details received:
5:18pm on 30 April 2020
Email sent to person confirming your identity: 4:59pm on 30 April 2020
Ask someone to confirm your identity: 1:46pm on 29 April 2020
Application submitted 1:46pm on 29 April 2020
Thought I'd provide my progress considering how worried I've been and how much I've been checking this forum! Im an overseas applicant, had to renew my passport to renew my resident visa abroad.
Passport printed and sent 9:33pm on 29 June 2020
Application approved 8:52am on 29 June 2020
Application being processed 10:03am on 27 May 2020
Documents received 9:14am on 26 May 2020
Application received 3:34am on 18 May 2020
Application submitted 3:33am on 18 May 2020
Worth noting that i contacted them om twitter on 2 separate occasions and sent extra info via dm about why i needed it returned asap.
Received yesterday from DHL overseas
I've been reading this forum for a while now and thought I'd share my experience with an overseas application as most of these posts are UK based. I live in Australia and needed a standard Adult Renewal for an Australian Visa application. I found the call centre really unhelpful and I'm still baffled as to how they are prioritising applications. Much to my relief, after 2 months of stressful waiting, my application was finally Approved yesterday (I did message them on Twitter which may or may not have helped them finally process it). Now I just have to hope it reaches Aus safely and doesn't take forever in the post! Fingers crossed for the Burgundy colour too.
At least it looks like they are working weekends to try and clear the backlog.
Application history
Application approved 10:45am on 4 July 2020
Application being processed 1:20pm on 7 May 2020
Identity details received 4:24pm on 3 May 2020
Email sent to person confirming your identity 9:29am on 2 May 2020
Ask someone to confirm your identity 4:57am on 2 May 2020
Application submitted 4:57am on 2 May 2020
Hi, here’s my timeline for a Child’s Renewal:-
Passport printed and sent on 4 July 2020
Application approved 2 July 2020
Application being processed 12 June 2020
Documents received 11 June 2020
Application received 8 June 2020
I’ve not received any tracking details for the delivery of the passport, just says sent via ‘secure delivery’
I thought I'd contribute as I had a major panic over my wife and daughter's passports required for travel on 1st August but thankfully they were turned around fairly quickly:
Adult renewal (name change since marriage - marriage certificate etc required to be sent)
Passport printed and sent 8:32am on 30 June 2020
Application approved 11:44am on 26 June 2020
Application being processed 11:30am on 3 June 2020
Documents received 9:23am on 2 June 2020
Application received 10:07am on 22 May 2020
Application submitted 10:07am on 22 May 2020
First Child Passport
Passport printed and sent 2:50pm on 2 July 2020
Application approved 11:22am on 1 July 2020
Application being processed 11:07am on 15 June 2020
Documents received 11:16am on 12 June 2020
Application received 1:10pm on 9 June 2020
Identity details received 1:10pm on 9 June 2020
Email sent to person confirming your identity 6:31am on 9 June 2020
Ask someone to confirm your identity 9:51pm on 8 June 2020
Application submitted 9:51pm on 8 June 2020
Related topics in COVID-19
- Order of processing ?
- Child Renewal Help
- Newport processing times
- Supporting Documents and Time Delay
- Child’s First passport

