Child's renewal

This is my timeline - I had a call on Saturday from the complaints department at around 4.30pm letting me know they were sending the passport by Royal Mail special delivery - it is due to arrive this morning. We go away on Thursday! So it was a very close call and took lots of phone calls to get here - we booked our holiday before Lockdown and my daughters passport expired in March. This was enough to get our passport expedited. If I hadn't chased we would definitely not have had the passport in time. Passport printed and sent 12:20pm on 18 July 2020 Application approved 11:36am on 18 July 2020 Application being processed 1:30pm on 7 July 2020 Documents received 11:52am on 7 July 2020 Use paper form to confirm identity 4:22pm on 24 June 2020 Email sent to person confirming your identity 4:21pm on 24 June 2020 Ask someone to confirm your identity 4:19pm on 24 June 2020 Application submitted 4:19pm on 24 June 2020

Our timeline no calls, no chasing, just obsessive checking of this forum! We have three weeks until we fly so should be home and dry now. Also this is for twins both sent to Durham the other application has the same timeline but 15 mins later on average... Application approved 8:10pm on 20 July 2020 Application being processed 12:34pm on 10 July 2020 Documents received 10:18am on 8 July 2020 Application received 8:31pm on 26 June 2020 Identity details received 8:31pm on 26 June 2020 Email sent to person confirming your identity 5:14pm on 26 June 2020 Ask someone to confirm your identity 5:12pm on 26 June 2020 Application submitted 5:12pm on 26 June 2020

I found this forum so helpful whilst I was waiting on my daughter's passport. Here is my timeline: Child's renewal. Documents sent to Peterborough office. Passport printed and sent 1:31pm on 17 July 2020 Application approved 9:26am on 16 July 2020 Application being processed 10:44am on 10 July 2020 Documents received 7:55pm on 6 July 2020 Application received 4:49pm on 24 June 2020 Identity details received 4:49pm on 24 June 2020 Email sent to person confirming your identity 10:32pm on 23 June 2020 Email sent to person confirming your identity 12:19pm on 22 June 2020 Ask someone to confirm your identity 12:13pm on 22 June 2020 Application submitted 12:13pm on 22 June 2020 Passport delivered today - 21st July. It took a long time for the documents to be scanned on to the system. I sent her old passport by recorded delivery and they were signed for on 26th June. We contacted our local MP's secretary. She was very helpful. I believe that her intervention helped push it along, so it's worth a shot for those of you worried. We travel on 7th August.

So after realising on Friday 17th that my son's passport had expired, (travelling 6th August) I applied online and sent his passport to Belfast as instructed. It was received this morning, and I have had an email confirming receipt. I have two questions. 1. Belfast is rarely mentioned on this forum - has anyone any experience with this office? 2. Do I have to confirm his identity? Or is that only for new passports? I booked the holiday in January, and have proof of that. 2 weeks before travel is Thursday 23rd, I will start ringing then. Please reply if you have info - or encouragement!

SomeOne else in authority has to confirm his identity new or renewal regardless and that would of had to have been done before it told you to send old passport back and they won’t usually escalate it for at least 14 days after application

Childs renewal received today (22/07/20) from Belfast - no calls or chase ups - thank you passport office!!! Application history pages.view.applicationHistory.statuspages.view.applicationHistory.date Passport printed and sent 5:21pm on 17 July 2020 Application approved 9:42am on 16 July 2020 Application being processed 10:01am on 12 July 2020 Documents received 3:29pm on 10 July 2020 Application received 9:18pm on 6 July 2020 Identity details received 9:18pm on 6 July 2020 Email sent to person confirming your identity 8:52pm on 6 July 2020 Ask someone to confirm your identity 8:42pm on 6 July 2020 Application submitted 8:42pm on 6 July 2020

Does anybody know how to track the delivery through TNT as i have a PEX number not a PAN - would be good to know what day it is due to arrive so i can make sure someone is on. TIA

I tied and couldn’t tnt text u on the day though and post it if your not in and take picture of your house

Pex number is your pan (passport application number) without the pex

My time line Applied on the 10th July (paper post office) Received 16th July Got message today that my passports are sent to be printed 21st July and with me in a few working days How long does it take to have them if they are printing them? Many thanks

I wanted to share our positive story having used these forums for potential timelines over the last few weeks. We noticed our children's passport's were due for renewal in July, and we're due to go away last week in August. I did contact via Twitter to see if it would speed up, but not sure if it helped. Child renewal to Newport Passport printed and sent 9:50am on 22 July 2020 Application approved 8:29pm on 20 July 2020 Application being processed 1:02pm on 9 July 2020 Documents received 11:36am on 9 July 2020 Application received 2:01pm on 4 July 2020 Identity details received 2:01pm on 4 July 2020 Email sent to person confirming your identity 1:04pm on 4 July 2020 Ask someone to confirm your identity 12:53pm on 4 July 2020 Application submitted 12:53pm on 4 July 2020 Child renewal sent to Peterborough Application approved 11:55am on 22 July 2020 New photo received 2:43pm on 21 July 2020 Photo rejected 2:25pm on 21 July 2020 Application being processed 10:01am on 21 July 2020 Documents received 3:37pm on 15 July 2020 Application received 2:04pm on 4 July 2020 Identity details received 2:04pm on 4 July 2020 Email sent to person confirming your identity 1:16pm on 4 July 2020 Ask someone to confirm your identity 1:14pm on 4 July 2020 Application submitted 1:14pm on 4 July 2020

Child's renewal received today (TNT just posted through letter box), full timeline below: Passport printed and sent: 12:03pm on 20 July 2020 Application approved: 2:32pm on 16 July 2020 Application being processed: 9:23am on 16 July 2020 Documents received: 12:06pm on 12 July 2020 Application received: 11:06am on 1 July 2020 Identity details received: 11:05am on 1 July 2020 Email sent to person confirming your identity: 10:45am on 1 July 2020 Email sent to person confirming your identity: 10:09am on 1 July 2020 Ask someone to confirm your identity: 10:06am on 1 July 2020 Application submitted: 10:06am on 1 July 2020 This forum has been a great help, when we realised that our daughters passport had expired we had a mass panic, however reassuring and positive news on here kept our hopes up so thank you everyone and good luck!

Hi first post thought I'd share our daughters renewal story. Originally applied in January, withdrawn in April due to not sending back old passport even though I was told on phone that no need to send back due to covid 19. Complained and was agreed to reapply with paper application FOC as their fault in May. Phoned to enquire about 2nd application a few weeks later no help, so complained to South port Again and was told 2nd application and old passport was lost. Had to fill in lost passport details, (first week of July) and told to fill out yet another paper application. Complained and got a online application done...with new photos. another week passes Peterborough online application withdrawn as paper Glasgow application found again. Chasing them again through complaints office *who have been very good). Glasgow phoned on 20th July to say it's on it's way by courier through letter box, I told them good as myself and other half working(NHS). Came home today to find Royal Mail signed for leaflet as no-one home, local sorting office closed today so have to pick up tomorrow Thursday 23rd from 7 AM ....we Fly to Greece on Saturday 25th.....with no accommodation booked as no refunds if we can't fly, not packed yet, no taxi booked from airport etc as we can't check in without passport So when I see people worrying that they fly in 5-6 weeks you have not even started yet.... But I'm just about to start on the wine....Cheers

I can see some people have had their passports pretty quick in here, I was full of optimism at the beginning, a bit less so now - we were hoping to travel next week but nothing booked as yet (we're driving). Passport is still being 'processed'. This is our timeline - Child Renewal, Durham Application being processed 11:11am on 16 July 2020 Documents received 7:47am on 14 July 2020 Application received 7:40am on 29 June 2020 Identity details received 7:40am on 29 June 2020 Email sent to person confirming your identity 10:06pm on 28 June 2020 Ask someone to confirm your identity 4:25pm on 28 June 2020 Application submitted 4:25pm on 28 June 2020

@LisaH I'm on a similar timeline to you, with Durham too. Are they the slowest? I started on 30th June and they only changed the status to processing yesterday. I called the office and was basically told there is nothing they can do, there is no way to speed the examination process up. They're literally being paid to tell you exactly what you can see on the website with no reassurance whatsoever. I'm now panicking if the photo was OK etc. I'm tried the twitter option, joined twitter specifically to message them as others have but there's been no response.

My child renewal is in its way. Been packing like mad. Only applied on 11th July. Please try not to despair like I did. Panic over!!! Confirmation of receipt of the old one took a while but then it’s all gone through in one day

Our time frame was 20 days. No chasing, no messages or call, neither involving with our MP. We let it flow, I think HMPO is running slightly normal. Good for them. Our timeline for Peterborough Office: Passport printed and sent *:44pm on 23 July 2020 Application approved *:41pm on 22 July 2020 Application being processed *:09pm on 20 July 2020 Documents received *35pm on 13 July 2020 Application received *:20am on 2 July 2020 Identity details received *:20am on 2 July 2020 Email sent to person confirming your identity *:04am on 2 July 2020 Ask someone to confirm your identity *:52am on 2 July 2020 Application submitted *:52am on 2 July 2020

@gemmadc seems to be really variable at Durham. I've tweeted and direct messaged and they're ignoring me! Really stuck, seems to be little point ringing. We don't have a holiday booked, I think that's the problem - although we were counting on going next week. Looking highly unlikely now.

I've sent them proof of my holiday but they said they cannot provide any guarantees and they want to know when it was booked. Does it actually make a difference if you booked it recently?

It took ages for them to say the documents were received but my worry is all the people that waited almost 4 weeks for the approval. I keep worrying about the photo not being good enough as it took tonnes of takes for my 6 year old to stop being silly. If the photo is rejected and you have to send another, do they check it straight away? I've felt sick ever since I heard of the delays and can't think of anything else. Application being processed 10:30am on 22 July 2020 Documents received 6:30pm on 16 July 2020 Application received 6:54pm on 2 July 2020 Identity details received 6:53pm on 2 July 2020 Email sent to person confirming your identity 9:57pm on 30 June 2020 Ask someone to confirm your identity 9:54pm on 30 June 2020 Application submitted 9:54pm on 30 June 2020

Jemadc yes it does matter if booked prior to March they will escalate it if not they won’t as they say you shouldn’t of booked without a passport

@jamesd1974 but some of the holidays booked before March were done before they had renewed their passport. I renewed the passport once I knew holidays could go ahead. I then found a holiday and booked it thinking there would be enough time for it to be back, particularly as it was just a renewal. The government are wanting us to all start spending again, including on the travel industry so that needs to include dealing with passports. So do I have no chance of it being escalated?

If u booked before March then they say that was enough time to get it back 5 months so is ok they say if you book now before having a passport then that’s a chance you take as it says on the web passports are taking longer than normal and not to book until u have it

I may have if it’s a agile as there pretty quick most of the time But I have to send them evidence of booked holiday pre Covid and they said to me they carnt escalate it unless I prove that

Hello all, my daughters passports were printed in the 22nd how long does it take to actually have them delivered? What company delivers them? Going away next week and I start to worry now as they are in their way but I do t actually have them🥺