Durham

Hi Guys, This is my application progress, Hope this helps anyone that is concerned. Application history Application approved 3:53pm on 25 October 2021 Documents received 7:45am on 6 October 2021 Application received 1:13pm on 27 September 2021 Application submitted 1:12pm on 27 September 2021 I was worried as it was never logged as "Processing" but it's gone straight to approved. They have advised they are printing it and should ship soon. Does anyone know how long it takes from being approved to being sent? Thanks!

CDSON2021 - usually the next day

Hi, update on my last post. Our sons passport arrived today and was posted through our door from Royal Mail. They did not even ring our bell so please be aware of this if you have pooches that like to chew. So from been approved on Friday to been delivered today for anyone at that stage. Thanks to everyone won this forum who shared there timelines as that was our only hope. Wish everyone the best of luck on receiving your one.

An update from me my passports were printed Friday and delivered on Tuesday :) I missed the 4pm collection on Friday as they were printed after that so they were sent on Monday at 4pm

I getting my passport tomorrow which has been I progress for about just over a month so I over the moon I can travel now this forum has helped

Does anybody have any advice in putting an application to withdraw a passport please? I have had two different pieces of advice from passport office 1) post the handwritten letter to Durham 2) email the letter - however no one can give me an email address? Any ideas? Passport is currently at Durham.

Hi Guys, I received my passport 28th October but have not yet received my old passport back. I need it back as it has my USA visa's inside which i need for travel in December. Any suggestions as to when i should get this back? Thanks!

That’s a really good point. We are still waiting on our old one too

Hi all, I sent my passport off to the Durham office and it was received and signed by them on the 29th November. The status still says I need to send them. Is this normal? They never answer me. As I live abroad, unfortunately I can't just go to their offices. Any help is greatly appreciated

From what I've seen, Durham is acknowledging documents within 7 to 10 days. Hopefully they've acknowledged yours by now. Documents for my child renewal application were delivered on the 16th of November, and were acknowledged on the 23rd

His everyone. Does anybody know if the 7-10 days mentioned above for acknowledging receipt of the passport at Durham is still typical? How long are people finding the approval process is taking once it has been confirmed as received? Finally, are people finding that the their renewal times at Durham are broadly in line with the averages quoted on this website, or are you finding that they take longer? Got a holiday coming up and getting to the crunch point as to whether or not to cancel. Royal Mail state it was delivered Friday (14th Jan) and it’s still not showing as received (18th Jan). Trying to work out likelihood of getting it back before we’re due to fly on 13th Feb

Similar situation , sorry can't help , send mine on the 12th January updated on the 19th January to say received but nothing else - we meant to be going away the 18th February. Not even sure what passport office mine is at. How do you find this out?

Not even sure what passport office mine is at. How do you find this out?

It's on the address you sent the documents to

Same situation, sent my application off on the 28th of Jan, sent my passport on the 30th, Royal Mail delivered it signed for on the 2nd of Feb but my passport tracking is still saying send old passport, meant to be going away on the 6th of March, has anyone had any acknowledgment after the 7-10 days as said above ? I’m starting to panic about this passport

Update on our situation (post 18/01): The application was approved and passport issued on 27th Jan and is now safely in hands ahead of the trip! Final timelines if useful to others: - 12/01/22 - application made - 13/01/22 - posted old passport - 14/01/22 - Royal Mail confirmation of receipt - 20/01/22 - confirmation application is in progress - 26/01/22 - application approved - 27/01/22 - new passport posted - 28/01/22 - new passport received Total time 16 days. Key times of note: - physical receipt to acknowledgement of receipt / processing = 6 days - confirmation of processing to application approval = 6 days. There was a bit of hounding over phone calls throughout the process - no idea whether or not this made a difference. Generally speaking though the average times on this website were more or less bang on, and the guidance E posted by others of 7-10 days from date of processing was also bang on. Hoping that this means those posting above will get theirs back in plenty of time. Thanks for all the guidance on this thread. Definitely relieved some of the nerves!

Posting here as I found the forum helpful. I'm planning to book a flight for next Tuesday which is why I applied but hadn't booked before this and only sent 1 DM on twitter due to the delay in saying documents received. Applied and posted documents - Friday 21st of Jan Received docs - Monday 31st of Jan Approved - Sunday 6th of Feb Printed and posted - Tuesday 8th of Feb No update for being processed, just jumped straight through and this was an adult renewal. Will update again when I receive if anyone is bothered but going to book the flight based on the delivery times of all here.

Passport came today, one day after saying it was being sent! No tracking or anything from tnt, just turned up!

I’ve called and emailed to see the updates on my passport, as my old passport got delivered on the 2nd of Feb, the lady on the phone was quite rude and shut me down quickly when I asked for help regarding my passport, she said I need to wait 8 working days before I ask for help, on here I see people are saying it takes around 7-10 for Durham to acknowledge their passport so that works out to 8 working days, I’m just worried that nothing is happening with my passport, it’s been 8 days since I sent it and still no update. I don’t want to keep bugging them for updates, does anyone have any advice ?

Here is mine. Hope this helps someone Application history StatusDate Application approved 7:44am on 18 February 2022 New photo received 11:56am on 17 February 2022 Photo rejected 10:42am on 17 February 2022 Documents received 11:34am on 10 February 2022 Application received 6:10pm on 30 January 2022 Identity details received 6:09pm on 30 January 2022 Email sent to person confirming your identity 1:08pm on 30 January 2022 Ask someone to confirm your identity 10:44am on 30 January 2022 Application submitted 10:44am on 30 January 2022

Good morning, I am hoping somebody can help me. I have applied for a first time child’s passport on January 29th, sent all documents to Durham and they have acknowledged receipt of documents on February 14th, but no further progress from this? Has anyone had any recent experience with waiting times for child’s first time passport when the documents have been sent to Durham. Also does anyone know if you receive a SMS/ email at every update in the application? I am checking the tracker atleast ten times a day and I just wonder is this a waste of time if they normally send SMS to update?

My husbands passport was with Durham and it was for a name change / renewal. Here are his processing times so hope they help! His passport came through the door today just before 3:30 Passport printed and sent 3:22pm on 21 February 2022 Application approved 8:38pm on 18 February 2022 Documents received 11:49am on 11 February 2022 Application received 3:41pm on 1 February 2022 Application submitted 3:41pm on 1 February 2022 I hope these help anyone still waiting on updates for theirs

My adult passport renewal was sent to Durham. Submitted online 12th Feb, signed for at the Durham office on 15th, and marked as Documents received today (23rd) at 15:30, making it ~8 days to receipt from delivery. Fingers crossed my new passport is approved soon - I'm due to travel mid-March...

Very worried I've made a huge mistake. I only have 26 days between sending my application and my trip. Would be great to hear about any recent experiences with the Durham office. Mine is a standard online adult renewal. Applied online: 21st Feb Passport was delivered by Royal Mail: 23rd Feb Supposed to be flying: Sun 20th March

I recently applied for my passport so I’ll attach my dates below if it helps! Applied: 28th January 2022 Sent old Passport: 30th January 2022 Old Passport received: 10th February 2022 Photo Rejected: 17th February 2022 New photo submitted: 17th February 2022 Application Approved: 18th February 2022 New passport sent out: 21st February 2022 New passport received: 22nd February 2022 With my passport application I did ring the passport office and email them twice, because I was worried about the time taking for them to say they had received my passport, when I had to resubmit my photo I called them and they did say if I’ve heard nothing about my application being approved, and it’s getting close to the date I need to travel (which is the 6th of March) they can look into fast tracking my passport for me. So the best advice I can offer, is call them if you’re worried about not receiving your passport in time and see what they can offer you. So far it’s looking like 7-10 to acknowledge receiving your old passport, then a week to approve it, and a day or two to send your new one out. Hope this helps, and I hope you receive yours in time :)

Thanks Kayleigh, that's really helpful. I've got travel coming up on the 11th March, and currently at documents received stage since last Wednesday. Hopeful to be approved within the next week, but if not I'll be chasing. When you called, were you phoning the generic passport helpline?