Durham

You are still awaiting tracking number?

Yes

Just called again. Progress team super busy and didn’t answer as usual. Another agent another story “DHL have picked it up and you should have got a text” no text and no contact from DHL. “Oh, please submit an online enquire form” I’m due to travel on 6th May and need to transfer my visa. Such a stressful process.

So I'm still waiting for a tracking info from tnt. Passport office said it had despatched on the Friday 11th march at 12.03am. anyone know how long it took them to send you a tracking number?

Renewal adult passport Have travel coming up (second week April) so getting nervous. Called HMPO a couple of times - agents confirmed with Durham HMPO. Agent 1 told me she couldn't even see my application in the system, agent 2 said it wasn't marked as documents received at her end nor had it been sent to an examiner despite it showing as docs received at my end. Ridiculous that the only way to upgrade to a faster service is to request your docs back (which they don't guarantee will come back in time)

Sooo just as I wrote the message I've just received my passport 🤣 never got any tracking info at all soo that's kinda funky. Well I'm just glad I got it 🤣🤣

Great news Jtbadz - do you mind me asking your overall timeline?

Yeah no problem Application history StatusDate Delivered Tuesday 15th March no tracking provided. Passport printed and sent 12:03am on 11 March 2022 Application approved 4:50pm on 9 March 2022 Documents received 5:37pm on 4 March 2022 Application received 12:51am on 21 February 2022 Application submitted 12:50am on 21 February 2022

Great news Jtbadz How did it arrive as I have no tracking number and dispatched 10th March starting to panic now

It just came through the letterbox ahahaha. Didn't get any tracking at all. Only got messages from hmpo you may get it tomorrow. When do you fly

Jtbadz thank you Fingers and toes crossed fly sunday

Any update on tracking yasi?

If I were you I'd ring them tomorrow as they won't deliver Saturday or Sunday. So you've essentially got Wednesday thurs or Friday to get it.

I'm in the same situation, dispatched on 10th but no TNT tracking yet. I need it by Sunday too. Please let me know if yours shows up, I'll do the same.

Still no tracking number to me either. I’ve complained put in a bunch of online forms and nothing replied to. Customer service don’t seem to be trained either. All of them give different info

Any tracking number yasi?

Viksnid ,no I haven’t got tracking no yet .just waiting on twitter some one got their tracking after 5 days so that’s why trying to be calm .

Mines sadly been a week now, still no progress. I will wait till tomorrow and call them again

Here is timeline for 1st child passport for Durham was panicking at first but glad I found this forum as very helpful,passport office dont give much info,one person told me could be 10 weeks but that is the worst case obviously,30 days from application to receiving Application history StatusDate passport received from tnt 15th march 2022 Passport printed and sent 8:58am on 8 March 2022 Application approved 1:43pm on 5 March 2022 Documents received 11:26am on 28 February 2022 Application received 4:40pm on 14 February 2022 Identity details received 4:40pm on 14 February 2022 Email sent to person confirming your identity 1:29pm on 13 February 2022 Ask someone to confirm your identity 10:39am on 13 February 2022 Application submitted 10:39am on 13 February 2022

Kind of freaking out and would appreciate some advice. Applied for first adult passport on 21st January this year, only got around to sending my documents on 28 February. Had to send my current passport to the UK from Singapore for this. DHL says parcel delivered and signed for on March 2. I've called twice and the passport office still haven't noted my documents as received. I'm traveling on May 3, 2022 and I desperately need my passport back. I'm actually willing to cancel this application and apply again later if it means I will get my passport back in time. On the phone I've had mixed success. First call I made the lady was nice, told me to call back on March 12 as there might be something wrong. I rang back today and the lady was super unhelpful/rude couldn't even locate my application in the system. What should I do? I've written through the complaint line. Super nervous. It seems they're taking an unusually long amount of time to note my documents as received. They send back your original passport before the new one, right?

Currently in the same predicament, applied from Nigeria using DHL which they confirmed as signed of on since the 16th of February. I don't know what my application number is as I used the overseas application form and so have no clue what the status of my application is. Called everyday since last weekend and they keep transferring me to the progress team who never seem to pick up. All I know is that the fee has been debited from my account I am extremely worried now, because I need my passport next week.

Sent in 1 adult passport renewal and 2 child passport renewals via Post Office Check in early February. All three applications were 'waiting exam' on 23rd February. I cannot get any other update than that and travel date is 8th April. There have already been 21 days that have elapsed since the 'waiting exam' status. Has anyone got any up-to-date information on the Durham processing times? I am getting worried and can't seem to find out anything else.

What date did you submit application?

I travel on May 6th. They normally take 14 days from when they receive your documents to process them on the system. Mine did, if that time has gone I would keep calling and telling them any reason you can to make it urgent. I ended up putting in a lost passport request as mine had been 16 days and the next day BOOM they processed my things into the system. Then with my new passport being sent, I had to call them for a week for a tracking number, called last night told them my passport is my only form of ID and without it I have no visa. BOOM I receive a tracking number 5hrs after my phone call. Keep pushing! They only seem to budge when you keep pushing. Don’t let the customer service keep feeding you crap. I eventually told the woman “ok five different types of information now. Get me someone who can give me a tracking number”

Congrats ,VIKSNID.I kept ringing no body gave me tracking no.just said wait