Durham

Like many here i was panicking with the 10 week estimate but it's all gone smoothly. I used a photo taken at home which was deemed 'good' by the online form and received my passport today. Under 4 weeks start to end Application history StatusDate Passport printed 9:14pm on 24 May Application approved 7:41am on 23 May Documents received 4:08pm on 18 May Application received 2:22pm on 1 May Application submitted 2:22pm on 1 May

Update: Turns out Royal Mail sent my passport to Heathrow in error and failed to inform me on the two occasions I called them, as they told me it was delivered! It wasn’t until it was actually delivered on the 18th May, that after calling Royal Mail I was told of the cause of the 6 week delay. Surprisingly 9 days later (today) Iv received the text that HMPO have received my documents. Not sure if this has anything to do with the enquiry I put in explaining the Royal Mail error. Just need to hope it’s approved and printed speedy now to make my holiday on the 18th June.

Application being processed 5:23pm on 27 April 2022 Documents received 1:19pm on 27 April 2022 Application received 12:35am on 30 March 2022 Identity details received 12:35am on 30 March 2022 Email sent to person confirming your identity 7:58pm on 29 March 2022 Ask someone to confirm your identity 7:55pm on 29 March 2022 Application submitted 7:55pm on 29 March 2022 Soooooo frustrated with this entire process. Still no change since 27 April. Can’t reach anyone by phone, webchat is always busy, and we’ve tried the enquiry where they are supposed to reach out to you within 72 hours and they’ve never returned a call or email.

Standard Online Adult renewal with a digital photo uploaded on the gov.uk website: Application submitted 10 May 2022 Application received 10 May 2022 Documents received 22 May 2022 Application approved 26 May 2022 Passport printed 28 May 2022 Passport received 31 May 2022

Has anybody who applied mid March and been in processing since early April received their passport yet?

`#16706 Your post now gives me no hope, that's a ridiculous amount of time. My husbands has been processing since early April, but March? That's over10 weeks. Have you managed to get through to them in any way?

MaxNRG, How did DHL notify you with tracking details, text message or email? My daughter's renewal from Singapore has a similar timeline to yours. Approved yesterday 31/05/2022 and waiting for tracking details.

I’m e got the same times as you. Still waiting…

Hi All, Has anybody had a similar experience to this? I submitted my application and sent old passport to Newport. This was started on 02/05/22. They received the passport on the 4th (although they updated on the 14th). It has since moved to processing on the 20th but I was told this was because it has been transferred to Durham and it has not been looked at since. I am getting worried especially since I can see so many people have applied after me and had theirs already. It is for a standard online adult renewal Thanks Mike

I think processing may mean there is an issue, so best to ring them up. Ours was a child renewal send 5th May, got it back in just under 3 weeks. It went from old passport received to approved without going through the processing status. If you’re going on holiday fairly soon I would ring them as it’s likely to be in a pile with a query on it, and of course they don’t know if/when people are needing it so not done in priority.

I read that they will be closing for Jubilee week so today is probably the last day anything will happen for a while. We are almost at 16 weeks waiting. It is so frustrating, but at least we are not needing it for immediate travel.

#16732 My husbands was sent and old passport received at Newport on 16th April, since found out by a reply to their online form (after filling in about 10 of them!), that it was sent to Durham waiting to be checked on 20th April, no further updates, just being processed! So frustrating, actually spoke to someone last week after many attempts, to be told that it has been approved - total lies, it really hasn't been approved. Don't understand how mine took 17 days and sent same time.

Yes, spoke to them 2 weeks ago and they said nothing was wrong and photo looked ok, just had to wait. I believe that there is a huge pile that has been put to one side (submitted in March) and they re focusing on new applications and dealing with these only when they are expedited.

Hi @rayclark, My timeline after approval was: Application approved Text: Mon 16th May 2022 Passport printed and sent: Tue 17th May 2022 [DHL Tracking Text] : Thu 19th May 2022 [New passport received] : Mon 23rd May 2022 Passport was collected by DHL on Wed 18th May 2022 and I got a text the day after with the tracking number/URL. Good Luck.

Eagles6 Hi, I cannot believe it, after sending many emails everyday marked as urgent, including 4 sent this morning, we have just had a phone call from Durham to say husband's passport finally approved! Taken 8 weeks. Ten minutes later received the long awaited for email to say approved, ready for printing. I emailed Durham@hmpo.gov.uk and DurhamUpgradeTeam@hmpo.gov.uk Give it a go. Add all your details, ref, dob, full name and when travelling. We don't go until July but have to pay balance of holiday in 2 weeks. Good luck! Jacky

mikecul Hi, I cannot believe it, after sending many emails everyday marked as urgent, including 4 sent this morning, we have just had a phone call from Durham to say husband's passport finally approved! Taken 8 weeks. Ten minutes later received the long awaited for email to say approved, ready for printing. I emailed Durham@hmpo.gov.uk and DurhamUpgradeTeam@hmpo.gov.uk Give it a go. Add all your details, ref, dob, full name and when travelling. We don't go until July but have to pay balance of holiday in 2 weeks. Good luck! Jacky

Fantastic result for you @jacky We have heard nothing new after replying to the email that asked where our letter is. They seem to have an issue with my husband's birth certificate. It is a replacement copy issued in 2019 which was previously accepted by them for my daughter's passport, and he has also used it with no problems to get his Australian passport. We also have an application in for my son which we have heard nothing about, I suppose they can't do anything with his till the query with his father's birth certificate is sorted out. We still don't know whether they will be required to have an interview and the communication is terrible, made even worse of course by the different time zones.

Several chats with the progress team have indicated that the office has linked the wrong passport to my application so it can not be verified. They have agreed to escalate and sent an alert but said, 'need to give time to respond.' Having already had 10 weeks this does not fill me with confidence.

Has anyones passport been approved and printed recently? Mine was approved on 31st May, printed on the 2nd June but no update since. Just wondering how long others were taking to arrive after being printed

Mine was on approved for 10 days before being printed - that was back in March.

My partners was similar timeframe to yours: approved 30/5, printed 01/06 and delivered today by TNT. We didn't get any notification till this morning but I had been on the tnt passport tracking over the weekend, put in his pex no without the pex bit and t said it would be delivered today.

Hi, has anyone recieved there passport without any further tracking updates once it has been approved? I am waiting for my sons renewal to be sent to Ireland. It was approved 4th June. Spoke to an agent on phone this morning it says printed 4th June on the system for them but are unable to tell me if its been sent out or just sitting there. We are due to fly 13th June and we submitted application at start of April. Has anyone oversees experienced similar and recieved their passport quickly after approval? Application was in Durham office.

Type: Child's Renewal From: Singapore Method: Online Passport Office: HMPO Durham Online application submitted: 28 April 2022 Ask someone to confirm your identity: 28 April 2022 Email sent to person confirming your identity: 28 April 2022 Identity details received: 28 April 2022 Application received: 28 April 2022 Documents sent: 29 April 2022 (by DHL) Documents delivered by DHL: 03 May 2022 Documents confirmed received by HMPO: 23 May 2023 Ask someone to confirm your identity (AGAIN): 27 May 2022 Email sent to person confirming your identity (AGAIN): 27 May 2022 Identity details received (AGAIN): 27 May 2022 Application approved: 27 May 2022 Passport printed: 31 May 2022 Passport received: 04 June 2022 (by DHL) Documents received: AWAITING A very helpful link for applicants from abroad to get a tracking number from DHL using their application number https://www.dhl.com/gb-en/home/our-divisions/global-forwarding/help-and-support/hmpo-delivery-services.html.

Hi Ray Can't quite believe they took 20 days to get from their post room to someone's desk! 🙄 And what happened to your ID confirmation - did they not like the first set or smth? Raph

Looking at twitter this morning, it seems people are receiving them 7-8 days after they've been printed. Worth checking TNT website to see if it's been picked up by them yet, maybe?