Durham

@Gemski91 Sounds good! I hope you enjoy the flight as well as the holiday! I'm going to Italy where my partner's parents live. I imagine part of the reason our timings may be different is because my application is for a child.

@OwbrH ahh I see that could well be the reason! Oooh Italy! I’m very jealous! Have some beautiful pasta for me. I love Italian food!

This is for a child renewal.... Paper application sent via check and send 19/06 Application received 03/07 Application approved 07/07 Passport printed sent 08/07 Waiting to receive now Good luck everyone! i'm a happy guy because we go on holiday 31st of July...phew

@dorianburger wow you flew through. AnXing. Enjoy your trip!

Application for Child-Adult Renewal. Just awaiting confirmation of Printing and sending. Application approved 1:48pm on 9 July 2020 Documents received 9:37am on 9 July 2020 Application received 7:27pm on 25 June 2020 Application submitted 7:26pm on 25 June 2020

@Willym73 I am so jealous. I seem to be stuck at documents received.

yes it flew through we were anxious though with them not marking as received for 14 days but luckily it went real fast after they acknowledged it had been received :)

I don't know if registering a complaint with HMPO, getting my MP involved (who contacted the Home Office) or just being a complete pain on twitter and the phone helped at all ? ;-)

I was truly nervous, as I had to get out of Canada by such and such a date, but I did receive my passport within a month, however my preferred flight was cancelled anyway. If you are waiting for a passport to go on holiday, I do say shame on you, go local! There are too many people fretting about their holidays, stay-cation, we are actually going to do that until I can fly home.

I applied for a first time Adult passport. I received my British Citizenship in December. As it was a first time passport I wasn't allowed to apply online so had to send it through the post, therefore I was unable to really track the progress of the application. Sent it off on May 26. It arrived (via a tracked and signed for service) May 27th. I did not receive a text until June 12 saying they had actually received the application. We are moving out of the country at the end of July so I have been extremely anxious about my passport arriving in time for us to leave. Especially since I had to send in my original passport which I need in order to leave the Uk once we move. I called everyday for weeks, tweeted at them constantly and basically annoyed them for weeks, mainly to just send back my supporting documents. I wrote a formal letter to the Durham office requesting my original passport back. Out of the blue I received a text two days ago saying my UK passport was complete and being posted. I received it yesterday! Still waiting on my supporting documents but hopefully those should arrive by mid next week. NO idea if my constant badgering helped my application along but I like to think it did. ;)

I received notification on Wednesday evening from Durham office that my passport had been sent by secure delivery, it did not state which courier was used and I have not had any notification as to when it is being delivered, I am assuming today and want to make sure I am at home to sign for it if needed, did anyone get a notification from the courier or did your passport just arrive? Thanks

@CaboG I don’t think this is really a place for you to hold any judgement. Many people have these flights booked from before the virus and some of us, like me, can’t cancel or change the flight because they are saying the flights are still going ahead. Ours was for a wedding and we booked long before the virus. So perhaps just keep your discussion to the passport office in question and your experience and not what you think or don’t think about others actions.

@CaboG I’m not sure why you think you should be judging others on a forum designed to help people . FYI I feel no shame for not wanting to miss my family holiday that was paid for in full before corona . I have worked as a nurse through the pandemic separated from my three small children this is a well earned break for us all .

CaboG - we had this holiday booked before the lockdown. It was £4,000. We followed the government guidance and didn’t apply for a passport as it wasn’t urgent. Air bridges were then announced at it became urgent. I cannot ring our airline and say we cannot go as we don’t have a passport as that isn’t a valid reason for a refund. Me and my partner have worked out buts off the whole of lockdown and followed every single guidance given out by the government. I am not prepared to just lose thousands. Staying local is great but not at that cost. Please consider others circumstances before being so judgemental.

Cabog we will go where ever we like u can stay local if you want we ain’t And to be fair 200,000 going to Cornwall in 1 day no thanks

Any one who has travel booked soon ring the complaints department they are the most helpful People ever explained our situation and within a hour is now prosessing he gave me a direct line and called me back this afternoon as promised and will again Monday Be aware though you have to email through either a receipt or proof that you did indeed booked it before lockdown otherwise they are not interested to be fair

I have been following this amazingly helpful forum for some time. I applied for adult renewal via Post Office Digital Service on Monday July 6th, apparently the application has gone to Durham. However, receipt of my old passport has not yet been acknowledged. As I see that many of you have spoken to someone at Passport Office, could you be so kind and provide telephone numbers for Complaints, etc. Thank you!!!

The 6th 4 days !!! they won’t even talk to you until it’s been 12-14 days as that’s how long it’s taking between going on the delivery and on the system

I am aware of that but just wanted to have all the info if needed :-)

It’s on the web site ‭0300 222 0000‬

Thank you!

👍

Update from me... Application approved8:36am on 11 July 2020Application being processed9:59am on 7 July 2020Documents received11:08am on 2 July 2020Application received8:26pm on 20 June 2020Identity details received8:26pm on 20 June 2020Email sent to person confirming your identity8:15pm on 20 June 2020Ask someone to confirm your identity8:06pm on 20 June 2020Application submitted8:06pm on 20 June 2020

Hi all just a quick update on my daughters renewal which was signed for at the Durham office on Thursday 2 July, it is still yet to be acknowledged on the system. I am due to travel on 1 August. I DM’d HMPO on 3 July with our travel date and theY replied on 8 July saying they had added a note to the application. I emailed our MP yesterday who replied straight away saying they had escalated the situation and to contact them next week if no progress. So hopefully some positive updates soon. Both wet helpful. I did everything a bit early but thought I’d do as much as I can not knowing how long it would take HMPO or my MP to reply. Have found this forum really useful so thank you all. As for the person who said stay local, we booked our holiday last year, were in complete isolation during lockdown, my wife didn’t see our kids for 4 weeks because of her job so think we are entitled to a holiday. We will be self contained in a villa and I’d rather that than stay local where idiots have little respect for social distancing or the UKs beautiful coastline by dumping rubbish everywhere which poses additional risks!

Andyh they will ask for proof that is was book prior to March as long as you have a receipt or email confirming that and can be shown that it was sent before March they will help that’s what happened to me yesterday with the complaints department