Durham

@OwBrH Your update inspired em to look. I also had no notification however as of yesterday I was updated to ‘being processed’ woohoo! Application being processed 10 July 2020 Documents received 3 July 2020 Application received 19 June 2020 Identity details received 19 June 2020 Email sent to person confirming your identity 19 June 2020 Ask someone to confirm your identity 19 June 2020 Application submitted 19 June 2020

Hi folks, Anyone know how long the delivery time is once the passport is printed and sent? Many thanks Child renewal details below Passport printed and sent 4:10pm on 9 July 2020 Application approved 3:00pm on 8 July 2020 Documents received 12:02pm on 8 July 2020 Application received 6:39pm on 28 June 2020 Application submitted 6:38pm on 28 June 2020

Hey guys, here is my information. I submitted my online application from overseas around the same time as @Gemski91, still waiting: Application being processed 10:37am on 9 July 2020 Documents received 8:26am on 8 July 2020 Application received 7:39pm on 17 June 2020 Application submitted 7:38pm on 17 June 2020

Forgot to mention, mine is adult passport renewal.

Strange most adult renewals fly through

I have a 4 week old baby who I am still unable to register the birth for due to Covid related delays And backlogs, but have an appointment to do so next week. Once I have his birth certificate I will be applying for a passport for him as we are looking to go abroad at the end of September. Does anyone have recent experience of applying for a first child passport at Durham to give me an idea of how long the processing takes at this office specifically for a first child passport at the minute? Thanks

I wouldn’t book anything till you have the passport they will get things moving quicker but only if you can prove it was booked before March otherwise they won’t even entertain it to be honest

Hi Guys, Have found your updates and advice very helpful these past couple of weeks! Waiting for first child passport (born in February) and two adult renewals (expired in April). Tried to be organised and apply in April but like most people delayed it as the online system advised (not an emergency). Booked a holiday in September 2019 but assumed it would be cancelled when covid kicked off but it is going ahead and we can’t delay or cancel. Applied on 12th June and they’ve been in ‘application processing’ since 25th June. Emailed my MP last week but yet to get a reply. Set up a twitter account to DM on there but no response (yet). Called the passport office this morning and waiting for complaints to call me back. I’m just wondering for those that had their applications marked as urgent, did you have special circumstances? The girl I spoke to this morning said that complaints were unlikely to do anything as it is ‘just a holiday’. I understand others have more urgent circumstances but I’m a doctor and my husband is a key worker so we are well due the holiday we paid thousands for last year, I just find the attitude I’ve encountered over the phone so far very dismissive. Any further advice would be much appreciated!

* meant to add we fly 1st August so still some time to chase but getting more anxious as the days go by!

Final update since my last 6 days ago. With my wife's renewal being turned around within a week by Glasgow but no response from Durham whatsoever on mine I requested a call back and spoke to HMPO on Tuesday 7th July. The message then was "responses vary by office and you will hear." However the very next day things moved rapidly and full timeline has been: New Blue passport received 13th July Passport printed and sent 10:11pm on 8 July 2020 Application approved 9:57am on 8 July 2020 Documents received 9:02am on 8 July 2020 Application received 9:19pm on 28 June 2020 (signed for on 29th June) Application submitted 9:19pm on 28 June 2020 So a call / callback may work as I have seen other similar reports on here Good luck all

Ajdwaiting after 48hrs of no reply call them again and say this is the second time now as had no reply they will put you through and will ask you to email them Proof that it was booked pre Covid once you do that will get marked as urgent also tell them that you need them 7 days before as need to add api info to the ticket (advanced travel information) that’s what I did Friday for my holiday on the 3rd since Friday 2 were approved and sent on Saturday and 2 today

I have been reading your posts with interest and wondered if anyone has any advice. I applied for an adult renewal via the post office digital check and send system on the 22nd June. I have not received any communication by email or text from the passport office with an update on progress, and when I use their tracking system I get the message 'the details entered don't match our records'. I have tried calling, emailing and submitting tweets and DM's on Twitter but I can't seem to get anyone at the passport office to answer why I keep getting this message when the PO have checked my details and said they are correct. It has been been 3 weeks since the PO submitted my application to Durham and I notice that some of you have had either your passport back within that time frame or can at least access a progress report. I to have flights that were booked prior to Covid19 and waited to submit my renewal until now thinking I would have enough time before I travel in August, but I am concerned about how long it will take now considering that I can't even get an update.....has anyone else had the same issue?

I did PO digital check and send too, apparently it went to Durham, but as you say there is no way to track your passport since it is sent in a special pouch, or so I have been told. I thought that I would speed things up by using post office for photos etc. but it seems that this is not the case. My passport is still not registered as received and post office staff say that there is no way to confirm that the pouch with my passport has even reached the Passport Office!

Were you given a receipt with a POD number on it? You can use this to track progress on passport website....doesn't give a definitive idea of how soon this can be done (Post Office said you can track immediately)....you would assume you should be able to see some progress after 3 weeks?

I have POD but no way of knowing if the passport actually arrived there, as you would have if you posted it yourself. So far on the site it still says We are waiting for your old passport

Nk8366 Durham are taking 15 days plus to acknowledge they have received them mine was delivered recorded delivery on the 26th June and only on the 11th July did it show as received up till then it said send passport

After 14 days the passport office will escalate it

Thank you for the info James, I am glad that your passports are on the way!

If u can prove that u booked a holiday before Covid they will mark it as urgent as well

Well I’m not sure if it’s a coincidence (probably not) but after calling yesterday and still waiting for a callback from complaints, my husband and my adult renewals, and our baby’s first passport have just been approved! This is our progress up to now: Application approved 10:01am on 14 July 2020 (Phone call to ask for complaints callback 13th July) Application being processed 7:44am on 25 June 2020 Documents received 12:35pm on 23 June 2020 (but signed for 16th June) Application received 7:05pm on 12 June 2020 Application submitted 7:05pm on 12 June 2020 Not celebrating until they’re in our hands but thanks to all for your support and advice. Wishing everyone still waiting the best of luck!

@jamesd1974 thanks for the suggestions. I booked flights before covid so I have mentioned this and its been over 14 days since I applied so I will try to get them to escalate as im flying out mid August. In the same boat as most people here I see. Applied for an adult passport renewal and a child renewal. Adult passport has gone to Glasgow and is moving abit quicker than the Child passport that has gone to Durham. After two weeks, the child passport is only showing 'we have received your old documents' and the adult passport is at 'application being processed since the 8th July. Its all very nerve racking. Sleepless nights and stress - have lost half a stone already! :-( Ive tried the call backs and twitter, with no response at the moment. I will keep this site posted with my timeline once I actually have one to share.

@james1974 and @sprajax1 I was told you have of made your application 4 weeks ago for it to be escalated, were you told differently? Thanks.

Hi @AndyH - managed to get a response from HM Passport twitter account. The lady said, I can only escalate if I havent received the passports two weeks before we fly and we may have to provide proof of flight details. So technically, for me, that would make it 4 weeks after application.

What the hell did I just read , I Just read the shame on you message . I just want to say that during this pandemic I have worked hours upon hours as a nurse , saving people's lives whilst putting my own family at risk. I have shed tears through working so hard . I think there is no shame in wanted to get away for a week away . I had 2 holidays cancelled in space of a year. 1 through thomas cook due to the airline going down and one which was in june for my 1st anniversary with my husband. I have booked a family holiday for august and I fully intent on enjoying ever second of it. Plus anywhere in the uk is twice as expensive as going abroad. Shame on you for even commenting .

Totally agree and 300000 people flocking to Cornwall in one day no thanks