Liverpool

Received adult (renewal passport) Wednesday 8th Sept. It was submitted online on Sunday 15th August.

Find the experience of calling them so frustrating. We've been told different things by 3 different people. One said they would tag the application with date of travel (22nd sept) to try and help ensure its pushed through, next person said that wasnt even feasible. Peoples experience seems to vary so widely. I'm just hoping we get some update later this wk, but hope is fading atm. We submitted app on 27th aug & docs we're received 1st sept. We know we messed up using the normal application too, but we really should be able to switch to fastrack easier in this day & age.

mine took about 21 days who did u send urs too bootle in Liverpool seem to have it done fast enough, once they approve it its sent the next day so fingers crossed u get it in time

they do tag the date off travel as I had rang for the 4th time and they could tell me that the date was tagged

Thanks...its my daughters child renewal, sent to Bootle - we fly first thing (weds 22nd)morn. The 21 days would take us to the end of this week, but then it was bank hol in there which may push it out. Fair to say we've learned our lesson and have been frantic last few days. We really should have done fasttrack straight off. Documents received 1:18pm on 1 September 2021 Application received 8:20pm on 27 August 2021 Identity details received 8:20pm on 27 August 2021 Email sent to person confirming your identity 5:55pm on 27 August 2021 Ask someone to confirm your identity 4:25pm on 27 August 2021 Application submitted 4:25pm on 27 August 2021

know how u feel I was checking everyday😭😭but hopefully it comes in time but from reading all the comments on this people were getting there's within the 21 days so hope u do let me know anyway and goodluck😊

It should be 21 days for me tomorrow so I’m praying it comes in, if not this week, I’ll have to change the dates as I’d need to give my hotel notice so I don’t lose my booking/money

Just spoken to them again and they confirmed out date of travel has been tagged as 22nd. Fingers crossed from here I guess...

Who is it you’re calling please? I haven’t been given anymore information about my progress. Thanks

We used the 0300 123 1973 no. Had to hold on for an hour last night and about 40 mins today, but we were told it has been tagged for the travel date. Just hoping that has some impact

I believe this is the Bootle/Liverpool direct no as thats where our daughters renewal has gone to.

I’ll give them a go now, I was given a different 0300 number

Yeah theres the 0300 222 0000 no...we found the other one on here i think...got more help on that one, but ultimately the message was still the same...not much they can do other than tag the departure date.

I’ve just spoken to them now, obviously we didn’t realise there was a fast tracking service. Did you use fast track?

They have just said it is still processing, so no update really! It’s not looking good to be honest. I was hopeful, but not so much anymore

No - stupidly used the normal service. We tried to see if we could switch to fast track, but as ours is a child app, the quickest is 1 wk. Tried to get this switched over yesterday, but was told twice it couldn't be done as the old passport would need to be returned first. That said, someone on twitter reckons they got it sorted that way without the old passport, but not sure if they have given all the details there.

How long did it take after the ‘processed’ stage?

Ours hasnt gone to processing at all, but seen some say theirs has gone straight from 'documents received' through to approved and sent pretty much straight off. As it stand today ours is still and'documents received' from 1st sept

Also, After cancelling your passport that you lost, that can’t be used again can it? I’m just checking because if I find it before our holiday and the new ones don’t arrive, I’d be tempted to try them

Ours wasn't a lost one...it was a renewal. Surely if yours are adult you could do same day appointments for them both to be sure? Thats what we would be doing if we could, but not an option for a child renewal.

I don’t understand? Could be by any chance speed up the process by getting an appointment?

Yeah, as youve not sent docs in and yours are adult apps? Sure you could just book same days somewhere and do them...170 quid each but if we could do that We would be...we cant as ours is a renewal and the PP office have the old doc which is needed, and you cant do a same day for a kids passport. Just depends where the appointments are for yours??

Ok, so… Can I just apply for a new passport without cancelling it or not? I really want to get away for this holiday and it’s not looking as if the passports will come back in time. Do I need to explain I have already applied or can I ignore that and pay for a new application

Ah...yours is lost...so you could do the 1 week sevice. Still defo get it back in time if you got an appt asap??

I’m thinking of just turning up to the Liverpool office tomorrow and chancing it. Any thought on this? Would there be a chance they could empathise my issue