Peterborough

Hiya I think Peterborough are being slower scanning old passports on the system I sent my sons old passport 22nd feb received 23rd signed for but only updated on system yesterday 13 th of March

Yes there’s definitely an issue with them scanning up the documents. I called a couple times, it seems to be luck with who you get. But on the second time I explained I’ve been sat there for weeks with no progress despite many others waiting far less time. She agreed and couldn’t understand what was taking so long and put me through as what she described as ‘super urgent’😂 and then I was approved shortly after. Hope you get someone helpful too!

My passport was signed for on 9th February and today confirmed they have received. So 7 days it took for me.

Mine was signed for on 9th March and marked as received today. I am in a desperate situation. Called 3 times today and got no where to understand how I can get a passport asap - has anyone got a contact number? I only have the one on the main gov.uk site? Any tips to get my application faster through? I did professional pictures and online? I can’t sleep I am so worried and cross with myself for mis calculating how long we had

I applied on 23rd Feb, documents signed for at Peterborough on the 25th Feb and only received a text to say they had been received yesterday. It’s so frustrating that they have been sitting there for 3 weeks doing nothing!

How do I find out which office is dealing with my case please anyone?!

Dottie Bess it’s where you sent your passport to

It’s a waiting game unfortunately

Thank you! It’s just I sent mine to Corby? Can’t see that is an office!

Dottiebess - I was in a similar situation only I forgot my daughter (9mths) didn’t have a passport to travel ! We had booked a good deal 8 weeks away and I applied for a passport ASAP. Just had to reschedule everything on Tuesday because there’s be no movement and after reading other stories on This forum I was making myself sick with stress worrying about whether it would arrive. You could phone, some people get someone nice and helpful I just got told ‘processing’ (that started 3 weeks after I applied and sent documents) can take 10 weeks.

Corby is an office

This is my journey thus far: Application Submitted: 3rd February Passport Sent to Liverpool by RoyalMail Tracked 24: 3th February Documents Received at Liverpool: 12th February Passport Transferred to Peterborough: 2nd March Passport Received at Peterborough: 3rd March Application Processing: 7th March Currently, the application is still processing. The whole process is an absolute shambles. I applied when the average time was three weeks. This is now week six. I need the passport for my application for a Visa to work abroad.

This is my journey so far for a childs first passport. Application submitted: 21st February 22 Email sent to person confirming identity: 21st Feb 22 Identity Details received: 22nd February 22 Application received: 22nd February 22 Documents received: 15th March 22 (i sent these next day delivery and they signed for them 23rd Feb 22). Application approved and sent to printing: 18th March 22. I did speak to the office regarding the documents being received as this took a long time. They said it usually takes 8 working days but they are receiving a huge amount of applications at the moment and they are experiencing delays scanning documents into their system.

Positive Peterborough story - Application approved 6:20pm on 18 March 2022 Documents received 3:21pm on 16 March 2022 Application received 10:02pm on 7 March 2022 Identity details received 10:02pm on 7 March 2022 Email sent to person confirming your identity 11:26am on 7 March 2022 Ask someone to confirm your identity 11:24am on 7 March 2022 Application submitted 11:24am on 7 March 2022

I've applied for a new passport for my 2nd child and renewal for my 1st child. I've done this online. I provided the details of both to be counter signing to two different people and they keep coming up as “looks like somethings gone wrong”. I've logged back into my account for both applications and tired to resend or print hard copy and I also get the same msg. I contacted the passport office everyday that week and eventually been received a call back 10days later. They told me to send docs in and a covering letter. I then called back few days later and they said to send in a post office form only complete section 10 and counter sign two photos which i did. Now the application status is gone to “your application is currently being processed”. I’m now worried I will not receive the passports before we travel 06/05/22. FYI when I started the application it was around 10weeks prior to travel. Application being processed 11:49am on 17 March 2022 Documents received 6:56pm on 15 March 2022 Email sent to person confirming your identity 2:10pm on 1 March 2022 Ask someone to confirm your identity 12:36pm on 1 March 2022

Final timeline for 1st time passport after naturalisation! Application submitted: 26 January Documents received: 4 February Application processing: 15 February Application approved: 13 March Passport printed: 18 March Passport received: 21 March (no tracking received) Now I just wait for the return of documents. Stressful but glad it’s done!

Hi, did you get an update on your documents being received? My daughter's birth certificate has been sitting in Peterborough since the 4th of March and has still not been scanned into their system. I am getting increasingly anxious that we will run out of time to receive her passport for our family holiday.

LLMUMMA - yes we did the next day actually. I wasn’t expecting it to be so soon. Maybe that will be it and nothing will happen now for a few weeks. My husband on the other hand sent befor us on 11th and still no news. What does it say on RM tracking?

Hi, I'm on the exact same timeline as you so far I think. Mine's a renewal for a name change, I posted all documents on the 3rd March, it was delivered on the 4th and has been sitting there for over two weeks now just like yours but still hasn't shown up on the tracking yet. Have you tried calling them up and been told anything helpful? Alex

Hi, Hi, That’s is the same timeline. It’s very frustrating. However,I spoke to a lovely representative who advised that they have an exceptionally high volume of documents being received at the moment and that their usual approx 8 working days to scan documents into the system, is now approx 14 working days. Not ideal, but hopefully this will be the slowest part of the process. I’ve been told to call back if no update by Wednesday. I will update my progress if and when I get any :)

Timescales for my application have been as follows: 7 days for documents to be marked as received from the date of delivery to Passport Office 22 days for documents to be marked as processing 15 days and counting in processing. I submitted my application on 3rd February when the average wait time was three weeks. Wish the website was more transparent as if I'd known it was likely to take this long I would have paid the extra for the fast track application.

We applied 13th January for a passport renewal with a change of name as my husband added 2 middle names to his name via Deed Poll. We sent the required documents: -Deed Poll Certificate -Driving Licence A week later we received a generic email that said send us your documents even though they had already been received. I made lots of calls and complaints over the following 7 weeks and we had to cancel a trip. I got sent around the system, spent 90 mins at a time waiting for processing teams to answer (it often takes this long for someone to pick up) No one could ever give me a definitive answer about why it was taking so long, some promised me it was being processed, others told me it was awaiting printing but none of it was correct. Someone told me the generic email was sent to request extra documents but then agreed we had sent the correct ones. Another advisor put us into an urgent system but this didn't improve matters. I requested that if the examiner did want extra documents he needed to ring or write to me and explain why. 9th February it was moved to application processing and stayed there until now. I called on the 10th March to finally be told that the examiner had sent us a letter to say that the Deed Poll Certificate was not valid as it only had a signature in husband’s old name and it needed old and new and that driving licence was not valid as his name was so long it had cut off half of one of his middle names. We finally received the letter which fortunately contained an address label for sending new docs direct to the examiner. We had to pay a solicitor £180 for a new deed poll certificate with 2 signatures and sent 8 other pieces of evidence (us being pedantic to make sure it was approved) posted these on 17th March and today on 21st it has finally been approved at almost 10 weeks processing. If the examiner had explained in the first place what the issue was rather than sending generic emails then I’m sure it would be processed sooner. The guidance given at application does not state that the certificate needs 2 signatures. My advice is to check the document guidance handbook for examiners that you can find on the government assets website prior to sending your documents to make sure you tick their boxes. Application approved9:03am on 21 March 2022 Application being processed7:02pm on 9 February 2022 Documents received1:38pm on 21 January 2022 Application received11:06am on 13 January 2022 Application submitted11:05am on 13 January 2022

Thank you. Just to let you know mine has been updated to 'Documents received' now. Literally within the hour of my call to them. So that took just over 2 weeks (from physically receiving the documents on the 4th) for them to acknowledge. Maybe yours will hopefully get updated soon too if it hasn't already. And yes, like you, I hope that was the slowest part of the process.

Does anyone know how long it takes for them to post after approval? From what I've seen online they normally post soon after approval but it's coming up to a week since approval and nothing. Otherwise, the timeline has not been the worst if it helps anyone to see... Application history Application approved 1:04pm on 17 March 2022 Documents received 7:50pm on 14 March 2022 Application received 2:33pm on 3 March 2022 Identity details received 2:33pm on 3 March 2022 Email sent to person confirming your identity 11:40am on 3 March 2022 Ask someone to confirm your identity 11:37am on 3 March 2022 Application submitted 11:37am on 3 March 2022

Does anyone know how long it takes for them to post after approval?

Mine took 9 days, others are seeing 4-6 days - seems to be a bit of a lottery at the moment.