Peterborough

@ajc08 Thank you mine was sent at 4.10 so hopefully I’ve still got time to hear something today. Fingers crossed yours is there on time

03/05/22 Online adult renewal applications submitted & old passports sent Two days later asked how we could speed up our application. Told to book fast track. Tried & failed to get appointment for days. 09/05/22 booked fast track. Called for advice regarding photos & documents to take. Then told we couldn't go as this is a new application, not a fast track of existing passport. 10/05/22 Told we could go for upgrade but can't book until 19/05/22 13/05/22 Passport office confirmed receipt of old passports 19/05/22 Told we'd get a call back from upgrade team within two days 21/05/22 No call. Rang again & told to due to a rule change on 20/05/22 that we can't now upgrade! Rang again, spoke to someone else and told rule change wouldn't apply to us. Told to wait until 24/05/22 for call back. Due to fly in 9 days and cacking it! This is cutting a long story short, whereby we have been continually mis-advised. I think this has muddled our application and is causing further delays. 24 phone calls, over 10 hours of call time! Several complaints raised but never any call backs. How do you get to speak to management or the upgrade team? Our child's renewal was dealt with at corby, her new passport was received in 18 days. She can't go on holiday if we can't though.

@ajc08 Approved at 10.38pm me and you are going to have the most nervous 4 days.

Passport renewal send old passport by Royal Mail Special Delivery arrives 9th May 2022 Application history StatusDate Application approved 1:30am on 24 May 2022 Documents received 5:01pm on 19 May 2022 Application received 12:20am on 6 May 2022 Application submitted 12:20am on 6 May 2022 Thought I'd post for anyone around the same dates.

@Doublezero think you might hear soon as done same time as me! Mines been printed today - just awaiting posting notification now 😊 Application history Status Date Passport printed 1:32pm on 24 May 2022 Application approved 12:42am on 21 May 2022 Documents received 1:37pm on 19 May 2022 Application received 4:42pm on 6 May 2022 What happens next “Your new passport will be transferred to our delivery supplier in the next few days. When it’s ready for delivery, they will contact you with a tracking reference. Your old passport will arrive separately and could take up to 2 weeks to arrive. It won’t be in the same envelope as your new passport.”

Finally got through to someone who was somewhat helpful today. Confirmed my old passport has been lost (even though I had text to say it had been received, it hadn't been scanned in). They've put a request in to Peterborough to get it found, but he wasn't confident that it would be resolved and issued in time for our holiday next week 😭

Does anyone have a recent time frame for child’s first passport? Documents received 5:06pm on 18 May 2022 Application received 2:33pm on 4 May 2022 Identity details received 2:32pm on 4 May 2022 Email sent to person confirming your identity 2:27pm on 4 May 2022 Ask someone to confirm your identity 9:31am on 4 May 2022 Application submitted 9:31am on 4 May 2022 I can see some of you have had application approved and docs received after me? Only by a day but starting to get nervous that they won’t have scanned the birth certificate in! How long should I wait before i get worried? Not flying until July 18th.

Just thought I’d share mine. Still waiting 6 weeks now! It was to replace a damaged passport still had 5 year left on. Gutted! Application history StatusDate Application being processed 1:26pm on 12 May 2022 Documents received 12:31pm on 20 April 2022 Application received 5:07pm on 10 April 2022 Application submitted 5:07pm on 10 April 2022

Hi all, I applied online for myself and two children on the same day and sent old passports via recorded delivery on 27/4/22, all delivered and signed for as received the following day. Mine went to Durham and one child's went to Liverpool - both were registered on the system as received within a couple of weeks and within a week after that we had received them in the post. But one child's still hasn't even been registered as received in Peterborough, 4 weeks after sending. Should I be starting to worry now? I have restrained myself from phoning so far, as if everyone phoned up and hassled them it would slow everything down, but I'm starting to think it is getting to the stage where a phone call is now in order. Has anyone else experienced such long delays to register an old passport as received? Travelling on 10th July by the way. Large sum of money paid, non-refundable. Many thanks.

Application history StatusDate Passport printed 6:10pm on 24 May 2022 Application approved 10:26pm on 22 May 2022 Documents received 4:06pm on 18 May 2022 Application received 2:21pm on 5 May 2022 Application submitted 2:21pm on 5 May 2022 Maybe some peace of mind for those waiting at the moment. Only taken me 3 weeks - not 10!

Mine has been delivered to me today by TNT 😊 that said just came through letterbox not signed for or anything Passport printed 1:32pm on 24 May 2022 Application approved 12:42am on 21 May 2022 Documents received 1:37pm on 19 May 2022 Application received 4:42pm on 6 May 2022 Really pleased it’s here - good luck to all those still waiting ☘️

@Lauraeves Glad your sorted please could you let me know when you get an update on delivery, I’m the same timescale as you from getting approved but a day later so hoping for printing today I fly on Saturday 😭

@vikkilee22 I got printing at 0930 this morning. Your should be anytime. Best of luck! Hope you get it tomorrow

One day to relax and look forward to trip would be nice hahaha

@ajc08 This wait is still awful 🤦🏼‍♀️😂 think things will be ok for you but both won’t settle until passport is through that door

I HAVE BEEN WAITING SINCE 7TH APRIL FOR MY PASSPORT TO BE COMPLETED THATS 55 DAYS AGO - WHY ARE PEOPLE GETTING THEIR PASSPORT COMPLETED FASTER THAN ME???? Application history Application being processed - 3:55pm on 7 April 2022 Identity details received - 12:02pm on 31 March 2022 Email sent to person confirming your identity - 11:50am on 31 March 2022 Ask someone to confirm your identity - 11:44am on 31 March 2022 Application submitted - 11:44am on 31 March 2022

Unfortunately, because yours has been moved onto the manual system. I have been waiting since the 19th March. The only way you will get yours processed is by requesting it be expedited after 10 weeks, ask for it to be upgraded if you have proof of travel in 2 weeks or turn up at a passport office 48 hours before travel.

Anyone know if passport was printed at 5.40 tonight will it get into tonight’s post?

I will let you know - it's not arrived yet but got an email telling me how to sign it so I'm assuming it's not far off... Everything crossed for you. @vikkilee22

Passport delivered by TNT 12:30pm 26 may Passport printed 9:36am on 25 May 2022 Application approved 5:09pm on 23 May 2022 New photo received 2:32pm on 23 May 2022 Photo rejected 2:06pm on 23 May 2022 Documents received 11:56am on 19 May 2022 Application received 11:41am on 6 May 2022 Application submitted 11:40am on 6 May 2022

1 day to spare ! Good luck to all else waiting I really hope you get it. Hopefully the passport office sorts it self out with the fast track appointments

@ajc08 This has give me hope for delivery tomorrow. Mine didn’t get printed till 5.40 last night, relax and enjoy your holiday

@vikkilee22 Thank you! Last night I went on the TNT track and trace and before they messaged me it was on there. Use your postcode and passport reference. Mine appeared after 6pm to say delivery expected today. Good luck, I’m sure you will get it!

You Talking to me?? @billyandemily

@ajc08 I will keep checking 🤞🏻🤞🏻 Thanks for the updates now go relax and get sorted for your hols xx