Peterborough

Passport printed 9:01am on 24 May 2022 Application approved 2:58pm on 23 May 2022 Application being processed 12:35pm on 23 May 2022 Documents received 7:12pm on 4 May 2022 Application received 8:11am on 4 April 2022 Identity details received 8:11am on 4 April 2022 Email sent to person confirming your identity 10:35pm on 3 April 2022 Ask someone to confirm your identity 8:04am on 2 April 2022 Application submitted 8:04am on 2 April 2022

@ajc08 How did you put in your application number on TNT, with PEX … … … or just number with spaces ??

@vikkilee22 mine is out for delivery today - fingers crossed yours too!

@vikkilee22 and @lauraeves, what were your timelines and did you have to chase them/upgrade or anything? I fly in 5 days and despite me chasing them and requesting an upgrade, I just don't seem to be getting anywhere 😭 Thanks,

Hi @HanBan - mine is below and only just saying its out for delivery today. Have you had it approved? It's quite quick after that! Application history StatusDate Passport printed 6:10pm on 24 May 2022 Application approved 10:26pm on 22 May 2022 Documents received 4:06pm on 18 May 2022 Application received 2:21pm on 5 May 2022 Application submitted 2:21pm on 5 May 2022

@lauraeves,mine's below: Application submitted 12.10pm 3rd May Old passport received 12.03pm 13th May (although actually received as tracked 4th May Then I've had nothing. Countless phone calls and misguidance since. Was told I could upgrade on 19th May but no-one has phoned me back and I can't speak to to the upgrade team directly. Pulling my hair out and down on my knees begging! My daughter is having nightmares about it too, bless her!

Help please my passport was printed on 16 May and up to now not received the passport due to travel in 10 days time. I have tried to contact HMPO Peterborough several times only to be told passport waiting to be picked up by Courier. Anyone got tips or advise that can help as it’s now 13 weeks and still waiting. I was advised I cannot come to pick up the passport as it can only be picked up by a Courier. I am stressed that I won’t get my passport before my departure date please help!!

Submitted 25th April 5th may documents received 25th may same text documents received I am due to fly on the 8th June so I have called upgrade team on Wednesday and was told someone would call 48 hours and no one has. Called today and they have now said it’s with an examiner since the 26th. I am so stressed with it no one knows what they are doing on the calls and every time it’s different. Why has my passport been logged twice so you think it was lost? It’s in date and damaged on the photo part ripped at the top of the page the page is perfect intact what is the issue Has anyone received an upgrade in time what can I do

@HanBan really hope you get it soon :( mine did arrive this afternoon.

I applied for my baby’s first passport. I used a photo taken on my phone so I was worried it would be rejected. The documents were received by them on 29th April so took nearly 2 weeks to show. I also didn’t get asked for my marriage certificate as I was worried I would as I had seen others get asked for this. Also I was surprised that it was approved at 4am this morning. I guess them working from home isn’t all bad as someone must’ve had a bad nights sleep and decided to log on. Application approved 4:01am on 28 May 2022 Documents received 12:05pm on 11 May 2022 Application received 10:17am on 28 April 2022 Identity details received 10:17am on 28 April 2022 Email sent to person confirming your identity 8:22am on 28 April 2022 Ask someone to confirm your identity 8:20am on 28 April 2022 Application submitted 8:20am on 28 April 2022

That's great @lauraeves! Enjoy your holiday! When do you go? We got told by a customer services manager that our upgrade would get sorted yesterday, the upgrade team called but as soon as I answered they hung up. They haven't tried me again and I have no way of getting hold of them. I was on hold for 2.5 hours today waiting to speak to a customer services manager before getting cut off and my husband was waiting for 3.5 hours before he got cut off. I don't think we'll be going anywhere! Any tips, anyone? We need our passports latest by Wednesday 1st June!!

@HanBan any news? God, it is just such a nightmare. What a mess. We don't fly till the 13th June, so still got time but it's here now so I'm counting my lucky stars!! Really hope yours arrives today/tomorrow.

From the posts in here it's looking like there's a few who have submitted their application after us and have already received their passport. Can anyone shed any light why this is the case or is it anyone's guess atm with the current situation? It's for my child's first passport, born in April 30/04/22 - Application Submitted 30/04/22 - Ask someone to confirm identity 30/04/22 - Email sent 30/04/22 - Identity details received 30/04/22 - Application received 16/05/22 - Documents Received (actually sent next day on 03/05/22) What other steps/milestones are there? And how long will it take!! We go away in 3 weeks!

@mt1992 I’m the same as you! I submitted my application on 4th May and stuck at docs received as of 18th May (Child’s first passport). I rang up the other day and they said they allowed up to 21 working days to actually then put the docs on the system. Mine weren’t as of a few days ago even though received. I‘ve been told to ring back June 15th if heard nothing by then so suggest you ring and find out asap if you’re flying soon. I’m not until July 18th so have a bit more time. Good luck! Let me know how you get on.

Application submitted 31st March 2022 Missed a business trip last week because no passport. Holiday in less than 20 days. Applied for passport 67 days ago. Who else thinks this is utterly disgusting. Peterborough Passport Upgrade only dealing with requests who have proof they are flying in 7 days time. Ignoring my emails and letters. Also Phone calls not helping. Set to lose now about £800 + lost business work. They said 4-6 weeks when I applied in March.

Update on timescale for my baby's first passport: 30/04/22 – Application Submitted 30/04/22 – Ask someone to confirm identity 30/04/22 – Email sent 30/04/22 – Identity details received 30/04/22 – Application received 16/05/22 – Documents Received (actually sent next day on 03/05/22) 02/06/22 - Application Approved Just waiting on print and dispatch now I believe! Fingers crossed it's here soon.

Having been really organised and received a child renewal from Bootle office in 3 weeks app to receipt a friends dog (slightly) damaged my daughters passport as it came through the letterbox. Although post office etc told me that it is probably fine I thought the safest thing to do was replace it as I had exactly 10 weeks and thought timescales may be the same..... It appears that Peterborough is a completely different kettle of fish?!?!?! Application submitted 9:03am on 29 April 2022 Application received 9:48am on 29 April 2022 Identity details received 9:48am on 29 April 2022 Documents received 2:17pm on 13 May 2022 Due to travel 8th July and now just tumbleweed.......... Can anyone add any good news stories from Peterborough passport office?

watching this as on similar timelines - my docs received 13th May and heard nothing since. I have a bit longer before travel but am getting a bit worried now after looking on here. Hope you get some joy soon

My docs received May 6th for first UK adult and since nothing, not in processing just no movement. Applied 25th April, it`s very frustrating when you see other people who applied later but have been approved. There does not seem to be any order to it.

Adult passport renewal application - sent expired passport, deed poll and bank statement (changed spelling of surname) on 25th April 1st class recorded. It was signed for 26th May! Marked as received 5th June. I need my passport as I'm giving my notice of marriage (can't use birth cert as proof) in 2 weeks. Is this a valid reason to request an upgrade?

Application history
StatusDate
Documents received	9:37am on 5 June 2022
Application received	12:13am on 24 April 2022
Application submitted	12:13am on 24 April 2022

If you don't need your passport for travel within the next 2 weeks then I don't think you will be able to upgrade. I believe its only available if you are traveling abroad within 2 weeks or if you have been waiting 10 weeks from when the documents were marked as received. I think you can only get an urgent upgrade for compassionate reasons. The advisors are useless but when I phoned them the 2nd time they did put me in for a call back which i got 24 hours later and they were much more helpful. Might be worth requesting a call back as they would be able to give you a better answer.

Hi, I submitted my application on May 12th and had my passport back in under a month on June 7th. Type: adult renewal Passport printed 4:59am on 2 June 2022 Application approved 11:15am on 31 May 2022 Documents received 3:55pm on 25 May 2022 Application received 8:30pm on 12 May 2022 Application submitted 8:30pm on 12 May 2022 I hope this puts some people's minds at ease as I was regularly checking this forum too!

Your timeline is very similar to my application for a child’s first passport at Peterborough. I I applied online very late on 28th April, Documents received 13th May (actually signed for on 3rd),application approved 31st May & passport delivered at 6.30pm this evening! I’m not sure if it’s a coincidence but the documents received & passport approved updates both happened after I had called to check what was happening & why the application hadn’t progressed in the tracker - we are travelling on the 19th so I’ve actually made a few calls chasing it up as I was getting really anxious. I was told completely different things each time I called from the documents haven’t been scanned on yet to it’s waiting to be examined but on those 2 dates I was put down for a call back as the people that answered on those occasions were apparently not the right ones to help me? I’m not sure if that prompted someone to do something or it’s just sheer coincidence? But I’m feeling really relieved to finally have it. The application didn’t update beyond passport printed either, I only found out it was down for a delivery today after checking the TNT tracker with my PEX no last night as someone else on this forum said they’d done previously. I’d definitely chase it up… good luck!

Hi, Could you please tell me what number to call at the Peterborough office to actually talk to a human? Option selection etc.. Many thanks

Received my first British Passport back on 3 May, but still waiting for my Supporting documents - had a call from HMPO yesterday who said "they're probably in a pile waiting to be sent" - they have 2 x passports and a naturalisation document - is anyone else in the same boat? The webchat told me they've been marked as "sent" but they can't provide me with a tracking number, despite having paid for one. So beyond frustrated at the lack of care and attention to my foreign documents.