Peterborough

Here is a timeline of my son’s renewal (2nd passport): Passport printed and sent 1:36pm on 29 September 2021 Application approved 11:09am on 29 September 2021 Documents received 10:25am on 3 September 2021 Application received 9:48am on 27 August 2021 Identity details received 9:47am on 27 August 2021 Email sent to person confirming your identity 1:04pm on 26 August 2021 Ask someone to confirm your identity 10:45am on 26 August 2021 Application submitted 10:45am on 26 August 2021 Pasting here because I thought this website and its contributors were really beneficial. From online application start to the passport in my hand was 36 days. However, my application had a mistake (wrong date of birth of parent) which I was notified about in email on the 21st of September so I had to send in supporting documentation. This delayed my application by a week and I had no idea if my supporting documentation would be accepted. All of sudden, I received an email that my renewal was approved and it was being printed within a few days. If the error hadn’t occured, then I think I would have turned the renewal around in 26 days but the error added at least 8 calendar days delay. In summary, leave plenty of time. At least 35 days because there is no guarantee you submit a perfect application!

HELP HELP HELP!!! Im on day 33 now on waiting passport - bar one passport!! due to go on holiday on Sunday 17th with as it stands leaving my partner at home. Online application completed, literally been at a standstill no update since 22nd Sept! Rang over 10x to passport offices, and completed all emails re enquiry. to be told, "you've just got to wait it out" - first lady i spoke to reduced me to tears with her horrible manner and "nothing i can do attitude!" 2nd lady call back was really nice, said she couldn't promise anything but sent an email to peterborough. Even wrote on twitter for a helping hand they responded but nothing further with an answer! cant pay for the upgrade to drive and collect 6 hour round trip, can cancel my application, cant report as lost - they wont give me any of the details of the old passport which they have recieved, my stress levels are through the roof - anxiety is at a new level! annoyingly - sons renewal came back within 10 days but partners hasnt moved and 1st lady stated - doesn't matter if your all from the same house and send them at the same time they are all dealt with differently going on holiday for a wedding with 29 others and just one with no passport!! anyone got any ideas or suggestions or numbers or emails i can call!!

I can't help you directly but just to say there are many in your position and some worse. I haven't seen my 4 year old twins for a 6 weeks because they are with their mother in another country. Earlier in the year it took less than 14 days to get a passport for a family member so I stupidly assumed it would be the same now. I was supposed to be back with my family long ago but I'm stranded without a passport. I'm not joking but when I go to sleep I start dreaming about how they manage 10,000 (my estimate) of old passports arriving at their office every day. I drift off thinking about giant boxes filled to the top with hand written special delivery and tracked letters containing old passports and birth certificates and how they manage so many. A total guess is they have some kind of physical first-in-first-out system of documents taking up enormous space. Once your old passport has gone into that system nobody could retrieve it to make it go any faster because there are literally a million or two old passports there. Until your old passport eventually makes it to the front of the queue its not going anywhere and that would explain why that can't return old passports to people quickly when they realise they should have applied fast track. Probably all rubbish but it keeps my brain from worrying. Buy yes the whole situation is bloody terrible.

Hello I can’t tell you how many times we desperately checked this forum. Passport application submitted 9th September , old passports sent that day, confirmation of receipt 20th September . I had made a mistake and sent my twins passports to the same office I never for a moment imagined I’d be given 2 separate places to send them to, and only realised my mistake 5 days later. We chased a few times due to fly 14th October, apparently noted on file. No update until 11th October both applications approved. 12th October both printed, TNT tracker number sent due for delivery 13th October at 16.30 that day the delivery changed to the 14th my husband had called TNT 4 times sent proof of flights, asked to go and collect and he was refused the passports arrived 14th October 45 mins before our flight we ended up spending an additional. £850 on flights. Good luck to all those waiting it’s painful

Hi does anybody have a direct email for Peterborough? Can’t seem to find it anywhere and having no luck trying to contact them. Thanks in advance

Hi Grady, it’s worth a chance to email your local mp. I did so and she has Contacted HM passport office personally. Awaiting a response now!

I hope you let us know what happens Kazii? How long have you been waiting?

Can someone please help, application sent for child’s renewal on 1st October and documents received on 12th haven’t heard anything since. Travelling on the 9th does anyone know if this is possible??? Roughly how long does it take for it to be approved since documents receive date from Peterborough please help!!! Is there anyway to contact their office??🙏🙏

It seems many people get theirs back about 3 weeks after docs received. Wouldn't rely on that though.

Hi all I finally have got approval from Peterborough office child renewal. 25 days from submitted and 16 days exc Sundays from documents received. Timeline as below: Application approved: 1:50pm on 3 November 2021 Documents received: 3:06pm on 15 October 2021 Application received: 2:14pm on 10 October 2021 Identity details received: 2:14pm on 10 October 2021 Email sent to person confirming your identity: 8:52pm on 9 October 2021 Ask someone to confirm your identity 8:02pm on 9 October 2021 Application submitted 8:02pm on 9 October 2021

Adult Reneweal Application history StatusDate Application approved 12:21pm on 3 November 2021 Documents received 2:05pm on 15 October 2021 Application received 4:10pm on 9 October 2021 Application submitted 4:10pm on 9 October 2021

This is my passport renewal with name change - hope it helps! Received 12th November Passport printed&sent 9:47am on 9 November 2021 Application approved 10:39am on 7 November 2021 Documents received 11:10am on 20 October 2021 Application received 9:46am on 18 October 2021 Application submitted 9:46am on 18 October 2021

This is my child renewal time from Peterborough - still haven't received it from TNT though - keeps getting pushed back a day everyday... Passport printed and sent 2:17pm on 18 November 2021 Application approved 12:05pm on 18 November 2021 Documents received 11:30am on 3 November 2021 Application received 2:50pm on 1 November 2021 Application submitted 2:49pm on 1 November 2021

Heres my timeline for Child Renewal Peterborough - Received 2nd December Passport printed and sent 9:03am on 1 December 2021 Application approved 10:02am on 30 November 2021 Documents received 12:43pm on 16 November 2021 Application received 9:16am on 11 November 2021 Identity details received 9:16am on 11 November 2021 Email sent to person confirming your identity 8:59am on 11 November 2021 Ask someone to confirm your identity 8:51am on 11 November 2021 Application submitted 8:51am on 11 November 2021

Hello, Does anyone know if there is a delay in receiving the old passport at Peterborough? Its been a week since the document was signed for and yet there is no movement on the portal.

Send mine the 12th January , updated to say received on the 19th. Has yours updated yet? Any other progress?

Ours were updated on the 18th as received. How long will they take now is anyone's guess. I called them and they said 3 to 5 weeks. I even asked if I can expedite it and the answer was categorically no.

We go on holiday in 4 weeks. I know people who applied same time and got there's back already. I was going to ring them but doesn't seem there is much point.

Looking though this forum, Peterborough looks like they are the slowest on turnaround times. I too am looking to travel in just under 4 weeks time and I am getting nervous as the days go by. Good luck on calling them, I hope you get more joy then I did.

hi solo and gemma, I am on same timeline as you gemma, application in 12th and docs received 19th. I spoke to someone last thursday who said that online applications can be done by any team so not limited to Peterborough to complete it, she also said that it should move from docs received to processing within 2 weeks and if it hasn't chase it up. So frustrating when others go through so much quicker than others!!!

Hi Maimai, I agree that some applications just breeze though and others its a constant wait. I even sent them an email via twitter and still waiting for a response. This was last Thursday so this morning I followed it up with please can someone respond to my question. Correct me if I am wrong, but its not even peak times and its taking this long.

argh I know. let me know if you hear anything! fingers crossed it moves into processing this week!

This morning/afternoon, I have emailed every gov org I can think off to ask the question, more desperation then anything in the hope it moves though the process quicker. Fingers crossed, and I will let you know if anything comes of it.

Just an update, but my Passport has just been approved. I am truly shocked!

Amzing Solo!!! so jealous ahahah, did you think any of your contacts worked? did it go from docs received straight to approved?