I just got off the phone from that number, the guy told me that it’s not even being checked by the examiner yet as the application has been moved to a different system. He didn’t sound very positive about it even arriving within the 10 week time frame, all I can say is that this has made me feel worse.
There are two routes through the system, digital and manual – if your application can stay on the digital track it’s by far the quickest, but as soon as something is flagged up or can’t be verified digitally it will drop out of the digital route.
Applications that stay digital go from docs received to approved with no processing stage, a processing update means you’ve been dropped into the manual system. It sounds like you’re now in the manual processing route so it’s anyone’s guess – good luck