I’ve applied for a new passport for my 2nd child and renewal for my 1st child. I’ve done this online. I provided the details of both to be counter signing to two different people and they keep coming up as “looks like somethings gone wrong”. I’ve logged back into my account for both applications and tired to resend or print hard copy and I also get the same msg.
I contacted the passport office everyday that week and eventually been received a call back 10days later. They told me to send docs in and a covering letter. I then called back few days later and they said to send in a post office form only complete section 10 and counter sign two photos which i did. Now the application status is gone to “your application is currently being processed”. I’m now worried I will not receive the passports before we travel 06/05/22.
FYI when I started the application it was around 10weeks prior to travel.
Application being processed 17 March 2022
Documents received 15 March 2022
Email sent to person confirming your identity 1 March 2022
Ask someone to confirm your identity 1 March 2022