Update on our situation after over 11 weeks since applying from overseas (Australia) still no passport have tried Twitter dms still nothing. We rang the overseas number and asked to put through to a supervisor no joy the bloke we spoke to was working home and couldn’t put us through. We asked to put through to the complaints department he took our details and we eventually got through, both times they where the most helpful people we have dealt with during the stressful tome. We have applied for an Emergency travel document now.
