2nd child renewal with name change just been approved. Had an email yesterday requesting a scan copy of her birth certificate which was not originally requested but provided email address to send. Dealt with by Durham:
Application history
Application approved 9:38am on 16 June 2020
Application being processed 12:25pm on 14 May 2020
Documents received 3:10pm on 13 May 2020
Application received 1:48pm on 6 May 2020
Application submitted 1:48pm on 6 May 2020
