My passport has just arrived through the letterbox. Progress details below, took exactly 3 months from start to finish. I chased it on 15th June and requested a call back from the progress team which I didn’t receive, but the day after the application was approved.
I didn’t get any tracking details, passport office said couriers are collecting twice per week. I didn’t see which company delivered it but it’s either TNT or DX. Haven’t received old passport yet, but assuming that will come via Royal Mail.
Passport printed and sent 10:48am on 18 June 2020
Application approved 7:04pm on 16 June 2020
New photo received 6:58pm on 03 June 2020
Photo rejected 6:00pm on 03 June 2020
Application being processed 2:28pm on 11 May 2020
Documents received 6:41pm on 28 April 2020
Application received 7:56pm on 23 April 2020
Application submitted 7:56pm on 23 April 2020