Anybody Who has been sucsessful through new upgrade process please give us all

I wish I could make this post very soon !

Flying 25th of April Contacted me 4 days after email sent Newport office Phoned me today & Passport printed today..had to pay £102 for the upgrade. Given option to collect Saturday morning from Newport… due to work commitments I can’t make it… Moneys not taken until passport printed.. out for delivery with TNT 19/4/22 Hope this helps

@Rhianjl That is great news!! There is hope for the rest of us, I’m waiting on my call from Durham office! Question, who dealt with you upgrade? The office who held your documents or your local office?

Some hope!

My local office.got everything crossed for u guys

Anyone expecting a call from the upgrade team today? We fly Monday!!!

@aimeejoy89 I've been told the upgrade teams are still working through this weekend so you might still hear something! It's painful I know but another call might be worth a shot - I got through straight away about 20 mins ago.

@fielding28 No consistency!! I was told the Durham office have skeleton staff this weekend and upgrade calls are expected from the 19th!!! 🤬

I’ve called 4 times now on the general number and I’ve been promised an urgent call back, no one as helpful as the lady I spoke to first thing and I can’t seem to get back to this one person. You’re not wrong it is so painful!

Ok guys. Just wanted to bring this subject back up to the top. I can see there are a few of us traveling in less than a week so i guess we are all praying for a call on Tuesday. Please keep everyone updated either with good news or to vent your frustration As always Fingers crossed

Fingers crossed for us all this week 🤞🏻🤞🏻🤞🏻

Phoned again today - was passed through to the progress team (took about an hour) and she said upgrade team are not working today. I explained I sent an email last Tuesday and she said I should have got a call by now. She’s now put a note on our application and said to expect a call in the next two days… Been told “next two days” so many times now… Oh well, will just have to call up again tomorrow to keep chasing. She also emphasised that it is a request and it is not guaranteed, but either way they should contact you to let you know.

@rhianjl Was your application at your local office when your requesting for the upgrade? Or your application was with other office but your local office took over and did the upgrade?

Hello guys; I hope that other people hear back soon. I emailed on the 12th of April, had an email on next day asking to confirm my evidence of travel, and then on Saturday 16/04/22 had a phone call to pay my extra top up to fast track (£95.50). Within a few hours so got a text to say my application had been approved and I was told my passport would be dispatched today (19/04/22). Due to travel a week today 26/04/22. This is the Belfast upgrade team. My initially application was sent to Bootle on the 19/03/22 and then it was transferred to Belfast before I applied to upgrade.

Kebybaby - Great to hear your story. It gives us all hope. Today is a big day i think. Lets hope we all have some good news by the end of it

All - just to say I've been advised to make sure the email you send your upgrade request to needs to be capitalised as e.g. LiverpoolUpgradeTeam@hmpo.gov.uk and not just liverpoolupgradeteam@hmpo.gov.uk. Apparently the latter wont go through, for reasons beyond my techphobic mind! You should get an automatic reply through from whichever office you email.

I did put capital letters but I’ve not received any auto reply nor failed deliver notification. Will forward my original email to them again.

Hi does anybody know exactly who or how I get in touch to upgrade my passport please … not sure who I should be ringing or dealing with? So stressed 🤯

@LAPP best best is to try and contact customer service first, as you need to find out which office your application is with. They often internally transfer applications to different offices without letting you know, so I would advise checking before sending anything. Depending on what stage your application is at, they may also advise you to contact your local office as opposed to the one dealing with your application. You need to be travelling within 2 weeks time or they wont look at your request. Then it's a case of emailing your full name, DOB, address, application reference number, contact details (email and phone number), date of travel and evidence/confirmation of flight details to [relevant office]UpgradeTeam@hmpo.gov.uk.

As an update true to their word, I got the notification that my passport has been printed and I will get tracking details in the next day or so and it will be delivered before I fly. Keep the faith.

Keeping fingers and toes all crossed.

Fingers crossed have you had any success today with the upgrade service? Hope so.

Anyone heard from the upgrade team today?

Nope I haven’t. Although I have seen one or two success stories on Twitter. Has anyone heard of anyone successfully getting upgrade from Durham office? I haven’t yet which is worrying!

are these upgrade team working??? One whole day and 6-7 passport offices, they can only managed like under 5 upgrade requests???? I haven't seen any from Peterborough office either