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#19607
SwenoReeney
Participant

Update: 5 weeks after application sent, 4 weeks 1 day after Docs Received.

Got a call about photo. To be honest I didn’t entirely understand if the staff members was telling me:
– I needed to submit a new passport photo
– I needed to submit another photo of myself where I look in-between my old photo and my new photo.

Both seem a bit implausible. I asked for clarification a few times and I believe he meant the latter. He asked me to email the photo to him, then said actually he would send me a link. The link that arrived was a photo rejected link, I used it to send him a photo (non-passport style) of me about 5 years ago.

Thought it all seemed a bit odd so called the office who said no, actually I need a new passport photo entirely (I am a bit baffled by this as I know the original new photo was fine- could see my whole face, white background, not smiling. It was taken in a booth). Except now I cannot upload it until the one I just submitted has been rejected!

Has anybody else had this? I realise it all sounds a bit scammy, but all the information came through the legit website with the code, enter DOB etc.