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I am in a similar situation, applying for a passport whilst in Australia, it seems your application got some early traction at least once your documents arrived, I hope my application gains traction soon otherwise I will be in some trouble as my visa is expiring shortly.
Application received 1:04am on 2 July 2020
Application submitted 1:04am on 2 July 2020
Documents sent 2 July
Documents arrived 13 July
Initial contact 14 July
Received callback* 16 July
Contacted Twitter** 22 July
Twitter response 25 July
Contacted MP*** 28 July
* Helpful as could be, made notes on my application regarding my situation and the urgency of the application. Sent internal email about potentially arranging delivery to an UK address to avoid shipping delays (so I can get a photocopy for my visa application) if the application is approved too close to the deadline and to avoid overseas shipping delays (HMPO refused this request, said I can only change the address to the UK if I am in the UK).
** Twitter “forwarded” the details of my case to their colleagues and just asked me to be patient (a liberty I do not have unfortunately).
*** Contacted my MP, their office staff contacted me within a few hours and asked for a few more details and then promptly stated they will follow up with the HMPO.