Hi welshclairy, I tried to upgrade by phone, Twitter and email didn’t get anywhere. However don’t give up, out of the blue on Friday I recieved a notification that my passort was approved, being printed and sent out!! On my HMPO tracking page there’s no mention of ‘Being processed’ just straight from ‘Old passport recieved’ to the completion.
When I mentioned your point about the 3 weeks wording to a customer advisor I got blanked, and when I mentioned that when you google ‘Renew Passport’ it takes you straight to the renewal forms and misses the ‘It could take ten weeks’ notice page, apprently that was my error???
What I did was make myself a pain in the butt last week phoning at least once every day and emailing & twitter every day, I don’t know for certain whether it worked but my passport should arrive next week (if TNT don’t lose it) so I’m happy as I travel on Friday.
Good Luck