Reply To: Applications whilst locked down

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I applied for a passport renewal on the 12th April from Australia. I am travelling with my wife to NZ back to her home country as a result of COVID as we are unable to remain in AU. My application hasnt processed beyond “Identity Details Recieved”. Have called to follow up on the process and all that was done was “an email sent to Liverpool”. Have been advised we will need to get emergency travel documentation from the embassy as we travel in June. Ridiculous that citizens stuck overseas cannot get any information. We need to travel for our personal welfare as we have lost work and homes in this country. I felt allowing 2 months for a passport renewal was more than conservative. My wife also had to renew her NZ passport (NZ is in level 4 complete lockdown) and hers was processed and recieved within 5 days of application under normal processing times. Shameful from the UK.