Reply To: Applications whilst locked down

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Offshore Application we currently live in Australia although we are moving to NZ next month. My wife has a job offer and accepted it as a nurse and we have been granted an exemption to fly by Immigration New Zealand.
My timeline is:- applied for sons renewal 16th March; old passport sent the same day arrived at the passport office on 26th Match (signed for);8th April acknowledge and on the system by passport office. Still waiting saying processing ! Have rang a few times to state we need it to travel urgently, same answer can’t give an eta blah blah blah sooo frustrating. Advised that if we don’t receive it we will need to apply to the embassy for an emergency travel document. Just an eta would be nice.